documentation, including user guides, technical manuals, and system documentation, to support end-users and facilitate knowledge transfer. Qualifications and Skills: Bachelor's degree in ComputerScience, Information Technology, or a related field (or equivalent experience). Proven experience in a senior ICT support role, preferably within an educational more »
to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor's degree or higher in ComputerScience, or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
Strong problem-solving skills and technical knowledge Familiarity with various operating systems and IT fundamentals Excellent communication and customer service skills Relevant IT or ComputerScience qualification preferred Driving Licence Customer service: 1 year (preferred) Technical support: 3 years (required) Key Skills & Experience: Understanding of IT trends and more »