with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with servicelevelagreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »
ensuring notes are updated on our internal system. * Co-Ordinating and responding to all Client quotes, queries and instructions in line with the relevant SLA * Handling all complaints, identify escalations and priority issues, resolving disputes and diffusing complaints in a professional manner * Co-ordinating the booking of and client notification … Service skills, with good communicator with excellent administration skills * Effective and efficient time management of self and duties and able to deliver against Client SLA’s * Demonstrates an “investigative” and “can do” approach and attitude to all tasks. * Ability to work under pressure to meet deadlines, goo organisation skills, and more »
Gateshead, Tyne and Wear, North East, United Kingdom
Northern Gas & Power
What is the job about? In addition to general support tasks, you will be expected to deliver a wide range of bespoke services within SLA, deal with suppliers effectively and in line with customer expectations, manage your workload to ensure deadlines are met across multiple accounts while building and maintaining more »
Team Valley Trading Estate, Gateshead, Tyne and Wear, England
Kerridge Commercial Systems
taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the ServiceLevelAgreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular more »