Technical Customer Service Engineer
Bridgend, Mid Glamorgan, Wales, United Kingdom
Flotek
will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to … updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms/ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures … Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role. more »
Employment Type: Permanent
Salary: £24,000
Posted: