and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and rootcauseanalysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other more »
liaise with other business stream managers and functions regarding forward work projections to ensure NPT targets are met Drive process improvements by appropriate data analysis Attend various meetings and action/communicate instructions Produce written reports and make presentations Perform rootcauseanalysis and resolve problems more »
and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and rootcauseanalysis Performing regular maintenance and patching of managed service clients network and security systems Identifying and suggesting service improvements Mentoring other more »