between customers and GAP Group is carried out in an efficient and effective manner. The Role: Based in our Glasgow Head Office, the Rehire ServiceDelivery & Supply Chain Manager will be responsible for improving the value and reducing the risk of GAP Group's supply chain. The successful … commercial acumen and effective negotiation skills Strong leadership skills with the ability to drive performance within their team. An effective communicator with exceptional customer service and influencing skills. Proven analytical skills and proficient in completing supplier agreements. Knowledge of the hire/construction industry would be a distinct advantage. more »
make this happen. Responsibilities include but are not limited to: • Ensure the commercial performance of contracts are maximised. • Assume overall responsibility for the successful delivery of projects/contracts. • Deliver the work safely and without environmental incidents and to the specified quality without defects. • Produce procurement schedules and liaise … to tight timescales effectively. • Experience of dealing with external stakeholders and communicating effectively. • Experience of implementing, following and amending procedures for the purpose of servicedelivery as dictated by the client. Why work in Circet? • Be part of a company that encourages involvement, diversity and inclusion • Be part more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line servicedelivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »
integral part of the sales team, entrusted with managing existing foundry customer accounts, with the responsibility to cultivate and enhance client relationships, ensuring the delivery of exemplary service, sustainable growth, and partnership objectives. You will gain a deep understanding of the customers’ business needs and pain points to … enhance servicedelivery and to represent the voice of the customer in internally. Candidates will be degree qualified within engineering or business, and have the ability to thrive in a fast-paced, complex environment. Previous account management or project management experience would be highly advantageous and experience in more »
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Nigel Frank International
home and office working will be required.Duties: * Management of our Application Consultancy Teams * Managing existing and implementing new processes and documentation * Responsible for the servicedelivery of all application consultancy * Working in collaboration with Project Management Office to achieve targets * Ensuring best work practices are maintained to the more »
Your new company Our client is a global leader in transforming servicedelivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »
Your new company Our client is a global leader in transforming servicedelivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »
Fantastic opportunity for an experienced ServiceDelivery Manager to join a market leading technology company in Glasgow. This is a hybrid role with 3 days in the office, and 2 days from home. The role will be focused on maintaining and improving customer satisfaction to aid the business … will enable us to stand out from the competition and demonstrate real value to their customers. The day-to-day responsibilities will be ensuring service levels are met and all customer queries are acted upon in a timely manner, development of Service Reviews and increasing/developing customer … feedback mechanisms. Customer feedback is a key driver to service improvement and will enable the development of customer specific reporting and KPI’s to enhance the overall service level. Responsibilities Service Management * Builds deep and trusted relationships with the customer, at all levels and is seen as more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Henderson Scott
market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client ServiceDelivery and Controls Deliver high-quality client service. Adhere to Client ServiceDelivery agreements and standard operating models. Build strong relationships … profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration more »
your perfect next role. Job requirements The Role You will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients, acting as an ambassador of Aptia at all times. As a Client Director, you will identify and … procedures. Leading the growth of the portfolio of clients’ revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader. Driving servicedelivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary more »
working on projects of varying sizes and complexity, usually in the range of £5m to £25m. You'll take responsibility for end to end servicedelivery whilst acting as the key client interface and ensuring that projects are delivered on time, to cost and to the appropriate quality. more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line servicedelivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »
Account Manager with an Air Conditoning biased. This role offers an exciting opportunity to manage key client accounts, oversee health and safety compliance, ensure servicedelivery excellence, and take ownership of the P&L, WIP and debt. Responsibilities: Manage a portfolio of client accounts, serving as the main … point of contact and building strong, long-term relationships. Understand client requirements and objectives, proactively identifying opportunities to add value and enhance service offerings. Oversee health and safety standards, ensuring compliance with regulations and company policies. Managing a team of air conditioning engineers throughout the central belt. Collaborate with … internal teams and external partners to coordinate servicedelivery, resolving any issues or challenges that arise. Take ownership of the profit and loss (P&L), WIP and debt for assigned accounts, managing budgets, analysing financial performance, and implementing strategies to drive profitability. Provide regular reports and updates to more »
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Henderson Scott
market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client ServiceDelivery and Controls Deliver high-quality client service. Adhere to Client ServiceDelivery agreements and standard operating models. Build strong relationships … profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration more »
The manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a high service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include: Manage … the following: Qualified in commercial gas, Fgas and or electrical qualifications. Strong technical engineering understanding. Previous experience of managing large engineering teams. Experience of servicedelivery in high profile contracts. Ability to communicate both verbally and in writing with all levels of staff and clients. Ability to manage more »
