Resource Scheduling Analyst, Hybrid
Glasgow, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Sanderson Recruitment Plc
growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool). This role will also ensure that schedules align with forecasts and … Real Time operational needs. You'll be: Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution Scheduling staff using Work Force Management Tools - either using Verint … the business has a comprehensive understanding of demand Relevant experience Have at least 2-3 years of relevant experience in a Resource Scheduling and WFM role Can show the ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes more »
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