with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »
duties of the job Key role responsibilities; - To analyse and resolve various desktop support issues using both documented guidance and own initiative to meet SLA's - Work within Trust and department guidelines - Installing and maintaining expensive equipment, in a safe condition for users - Travel to any IT site within the … and work under pressure - High technical ability, strong communication skills. Ability to troubleshoot and deliver solutions for complex requirements - Experience of delivering services under SLA and/or project based conditions - Flexible working and own a full clean UK driving licence Desirable skills; - Ability to understand and communicate complex technical more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »
o Methodical, analytical, calm, self-motivated and confident demeanour, with the ability to multitask and work under pressure o Experience of delivering services under SLA or project based conditions The following skills are desirable o Ability to understand and communicate complex technical information o Advanced keyboard skills o Knowledge of … Specification Qualifications Essential Educated to GCSE level Desirable IT Qualification SDI Service Desk Analyst Qualification ITIL Foundation Experience Desirable Experience of delivering services under SLA or project based conditions Knowledge of ITIL Frameworks and best practice Past experience of working in a Service Desk/Service Delivery environment Experience in more »
Claranet, Brighouse Court, Barnett Way, Barnwood, Gloucester, England
CLARANET LIMITED
appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »
with customers to ensure projects are delivered on time & to agreed specifications. Leading & managing team members including on-boarding, 1 to 1's, KPI & SLA setting & management etc. The experience you will bring to the team: In depth experience in the design/architecture of Windows & Linux server infrastructure. Strong more »
