1st Line Service Desk Engineer / IT Support Analyst
- Hiring Organisation
- Smartsearch Recruitment
- Location
- Caerphilly, Gwent, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000/annum Excellent benefits
role offers excellent progression opportunities for someone looking to build a long-term career within IT support and managed services, with exposure to Microsoft technologies, customer environments and ongoing technical development. Key Responsibilities: • Provide 1st line technical support via phone, email and remote support tools • Log, manage and resolve … incidents and service requests efficiently • Troubleshoot hardware, software and desktop-related issues • Support Microsoft Office, Outlook and Windows operating systems • Escalate more complex technical issues where appropriate • Maintain accurate ticket updates, documentation and customer communication • Deliver excellent customer service throughout the support process • Assist with user account ...