Service Desk Team Leader
Fareham, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Leidos Innovations UK Limited
Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »
Employment Type: Permanent
Salary: £35,000
Posted: