The Change and Configuration Analyst at AllPoints Fibre will beresponsible for supporting both Change Management and Configuration Management BAU operations, co-ordinating and overseeing the respective processes within APFN. This role ensures that all changes to the APFN network and corporate IT infrastructure are systematically recorded and managed … Manager where required. Manage and resolve queries and complaints received from Service Managers or customers, escalating promptly to Change Manager and/or other management where needed. Review CRs post-implementation to verify effectiveness and efficiency; ensures the information in Change and Configuration systems is correct to support reporting … follows up on any corrective action needed. Work with Incident Management and ProblemManagement teams where incidents have been caused by change activity to understand the impact, track incident resolution activities, help in identification of root cause of failure (reviewing accuracy of stated risk & impact, effectiveness of more »
Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to … take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch Management Remote Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas … like incident management, problemmanagement, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and more »
Portsmouth, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and ProblemManagement - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »
of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution and/or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery? Do you want to collaborate and achieve together … Infrastructure Engineer to support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve: Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.Incident Management: Incident logging, triage and … 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA'sPatch Deployment: Deployment of monthly security patches to Microsoft server environments using the more »
Portsmouth, Hampshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
averse and formally managed environment. Key responsibilities are to deliver both Business as Usual and Project requirements to our customer. Key Deliverables: - Incident and ProblemManagement - Creation and updating of documentation - Timely implementation of all changes - Working as part of project teams to design and deliver customer requirements more »
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams ProblemManagement Adherence to SLOs for first time fix and inbound communications Quality assurance Ensuring Analysts availability at all times, including rota management … holder may be required to undertake other relevant and appropriate duties as reasonably required. Required Skills: Soft Skills: Strong Customer service awareness Strong personnel management Analytical approach with close attention to detail Process governance Good verbal and written communication skills Confident and self-motivated with a positive can do more »
Ringwood, Hampshire, South East, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company … MS Clustering, Active Directory Services, Group Policy, Windows Terminal Services, Certificate Services, ADFS, PowerShell. Experience supporting large/enterprise level infrastructures. Excellent analytical and problem-solving skills to achieve prompt resolution. Strong experience of incident and problem management. An understanding of service management standards and tools (ITIL … technologies: SAN, Fibre Channel Switches etc. IaaS and Cloud technologies; Microsoft Azure, Office 365. Networking, including TCP/IP, DNS, WINS, DHCP, wireless. System Management and monitoring technologies; SCOM, SCCM, MECM Anti-virus technologies Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check more »
address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. ProblemManagement : Identify underlying … of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation : Create and maintain comprehensive documentation. Customer Support : Interface more »