1 to 3 of 3 Incident Management Jobs in Hertfordshire

of Business Processes: Develop and implement automated workflows that streamline business processes across various departments, enhancing efficiency and reducing manual intervention. API Development and Management: Design and implement API-based integrations to ensure seamless data exchange between internal and external systems. Manage API configurations, security, and performance optimization. IT … Service Management (ITSM): Implement ITSM best practices by integrating systems like ServiceNow with Dynamics 365, ensuring that service management workflows are optimized for IT operations, incident management, and service delivery. Collaboration and Stakeholder Engagement: Work closely with stakeholders from IT, business units, and external vendors to … and integration, including RESTful and SOAP APIs. Experience with ServiceNow or similar ITSM tools, including integration with Dynamics 365. Strong knowledge of IT Service Management (ITSM) frameworks and best practices. Hands-on experience with Power Automate (formerly Microsoft Flow) and other automation tools for Dynamics 365. Proficiency in working more »

of Business Processes: Develop and implement automated workflows that streamline business processes across various departments, enhancing efficiency and reducing manual intervention. API Development and Management: Design and implement API-based integrations to ensure seamless data exchange between internal and external systems. Manage API configurations, security, and performance optimization. IT … Service Management (ITSM): Implement ITSM best practices by integrating systems like ServiceNow with Dynamics 365, ensuring that service management workflows are optimized for IT operations, incident management, and service delivery. Collaboration and Stakeholder Engagement: Work closely with stakeholders from IT, business units, and external vendors to … and integration, including RESTful and SOAP APIs. Experience with ServiceNow or similar ITSM tools, including integration with Dynamics 365. Strong knowledge of IT Service Management (ITSM) frameworks and best practices. Hands-on experience with Power Automate (formerly Microsoft Flow) and other automation tools for Dynamics 365. Proficiency in working more »

offers a whole lot of important and exciting responsibilities including: key stakeholder rapport building, re-structuring of service desk/business processes, technical staff management and training, driving performance and motivation, ticket delegation and incident management, and ultimately, leading by example in helping to drive the business … They want somebody to come in and solidify processes, ticket workflows, maintain ISO accreditation, and provide reports to management. Alongside your operational and team management responsibilities, this position will occasionally involve backing up the team when required on tickets or projects. Experience they are looking for: Managerial Technical team … management/training/hiring/motivation/appraisal Coordination and implementation of new technologies Escalation point for issues and delegation of tasks amongst team Process evaluation and improvement Maintaining ISO27001 accreditation Generating workflows and reports on service desk activity Ensuring end-user satisfaction levels remain high Technical ConnectWise more »