ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high … is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
ServiceDeskAnalyst Our client in the insurance industry are looking for a ServiceDeskAnalyst to join their team based in Borehamwood, on a temporary basis. This is a full-time opportunity to provide 1st Line Support to our client's internal business … temporary assignment with an estimated length of 6 months, we will need suitable candidates to be available immediately. The role and responsibilities: - As a ServiceDeskAnalyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. - To take ownership and management of the incident and service request life-cycle, including verification and closure. - Receive, log and triage calls from the business and process them in a timely manner. - Highlight training needs across the company. - Escalate incidents where needed to 2nd and 3rd Line more »
The Role As the CAE ServiceDeskAnalyst, you will play an integral role within the team supporting CAE’s internal and external customer base. As a ServiceDeskAnalyst within CAE, your primary focus will be to provide 1st line support to CAE … s customer base 24x7. You will be central to the servicedesk operation with excellent technical skills combined with first class customer service. Travel to customer sites may be required on an ad hoc basis. **Please note - This is a 24/7 vacancy which is a shift … resolution of IT issues both hardware and software; Providing regular feedback to customer regarding the status of their tickets; Providing exceptional communication between the servicedesk, end users and resolver groups; Meeting and exceeding customer specific service level agreements (SLAs); Creating/updating documentation and knowledgebase; Liaison more »
will have to minimize the impact of IT incidents by resolving first time where possible. Resource will be a part of general operations of servicedesk and will be cross leveraged to any of the contact modalities like Phone & Chat to cater the incoming contacts at service desk. Essential Duties and Responsibilities Work as part of the 11x7 Shift system on the IT ServiceDesk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests … and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to more »
HP2, Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
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Ready to level up your IT support career? Join our team as a Second Line ServiceDeskAnalyst and become a key member of our tech problem-solving team! What you'll do: Crack complex cases: Put your diagnostic skills to work, going beyond the basics to … find those pesky IT gremlins for a variety of clients. Champion our users: Deliver exceptional customer service, making a real difference in their workdays. Learn and grow: Collaborate with our talented team, expanding your knowledge and boosting your career potential. Juggle tasks like a pro: Provide support via phone … logging tickets and explaining solutions. Strong problem-solving and analytical skills: You can isolate issues and find the most efficient fixes. Top notch customer service: You get a buzz out of helping customers. Why join the team at Lumina Technologies in Hemel Hempstead? This is a great opportunity to more »