4 of 4 Remote Customer Service Jobs in High Wycombe

more sustainable tomorrow. We are delighted to be recruiting for a First Line Support Engineer to provide exceptional technical support to our expanding customer base, in line with an exciting new MSP business venture. The role: Key responsibilities: Being the initial point of contact for telephone enquiries from contractual … phone with our customers, with a view to locate the route cause of an issue and complete first-time fixes where possible. Provide excellent customer service as you are the voice of the company. Provide ongoing support with clear and concise verbal and written communication. Log tickets ...

will be responsible for providing 1st line technical support to our Global Workforce whether field, office, or home-based across multiple sites, utilizing the Service Desk support software and ensuring all issues are correctly logged, prioritised, and actioned, maintaining the highest level of customer satisfaction. You Will Provide … line support to telephone, email, face-to-face and Service Portal requests Provide 1st line support for agreed services and incidents Ensure the company's Support Desk software is utilised correctly and all unassigned tickets are distributed to the correct resolver groups in a timely manner Proactively provide information ...

taste of what you`ll be doing day-to-day1. Strategy Development:o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability.o Align technology initiatives with business goals to drive growth and efficiency.2. Team Leadership:o Lead and manage a cross-functional team, including developers … solution with an assessment against scope, impact, architectural principles and architectural measures4. Strategy Development:o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability.o Align technology initiatives with business goals to drive growth and efficiency.o Act as the Design Authority - to communicate the agreed Technical ...

organisational levels. The responsibilities include investigating and resolving incidents with NAV/D365 BC, maintaining accurate incident records, escalating when necessary, conducting customer handovers, documenting processes for key users, and facilitating knowledge transfer. Additionally, the role involves close collaboration with project teams during the hypercare period, aiding … approachable and pro-active problem solver with a firm understanding of Microsoft Dynamics and related products. The ideal experience and knowledge required: Excellent customer service skills & confident relationship creator. 5 years 'Dynamics NAV/Business Central' experience & familiarity with common third-party products. An enthusiasm and a passion ...