1 to 1 of 1 Inclusion and Diversity Jobs in High Wycombe with Remote Work Options

experienced service technician to join the in-house Service Department. Working in a close team, this role comprises of product repairs, communicating with customers and helping our world-wide service network serve our global customer base, all while looking for opportunities to improve product reliability. Key responsibilities include: Repairing Focusrite … Focusrite Pro and Novation products by evaluating units, diagnosing faults, carrying out repairs to a component level and testing devices Ensuring effective turnaround of products through the department Putting together cost estimates for repairs Assisting our customers and external service partners with remote diagnosis and repair advice via email and … telephone Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability Creating service documentation to support our Global Service Network Carrying out workshop operations such as unit transfers and booking in spare parts Continually working to improve our systems and processes to deliver the above more »