Dartford, Kent, United Kingdom Hybrid / WFH Options
ALLEGIANCE TECHNOLOGY LTD
Assist with user account management and password resets Repairing and replacing equipment as necessary. Escalate complex issues to second-line support when necessary. Administering Microsoft 365. Undertaking ad-hoc projects as instructed by the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ … line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of Active Directory, MS exchange, Office365, Windows 10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer more »
support engineer or infrastructure engineer Experience working with 3rd line support Experience in Windows Server 16-22 and windows server patching Experience in VMWare O365 administration Strong experience in DNS, DHCP, Group Policy and Active Directory Experience with Azure and Backups Key Responsibilities Ensure the operational stability, security, and high … and implement effective technical solutions in accordance with the infrastructure strategy. Administer VMware vSphere and manage the infrastructure compute architecture. Oversee the administration of O365 and Azure platforms, as well as Active Directory, DNS, and DHCP. Conduct security patching across the infrastructure, adhering to vendor best practices. Manage and uphold more »
Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly more »
Sittingbourne, England, United Kingdom Hybrid / WFH Options
Tribeca Technology Group
such as Sage and Bloomberg * Completing checks on vital systems. In your daily role, you’ll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in … means a happier day for you. *To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office365 (Admin centre, Exchange, Licensing etc)* Your success will be defined by KPIs focused on: * Ticket stats e.g. first time fixes and average resolution more »
relevant information. Undertake ad-hoc tasks as required. You'll need: Advanced Excel skills. Proficiency in SQL programming language. Proficiency in MicrosoftOffice365, including SharePoint. Experience with API management. Demonstrated ability to use CMS effectively. Experience with Tourplan is an advantage. Accurate data input with excellent more »
2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures … printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring … user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Benefits- 25 days holiday plus bank holidays Private health more »