3 of 3 Microsoft Exchange Jobs in Leicestershire

perform any other function as described by the IT Services Manager and/or ITProjects & Support Lead. Person Specification Knowledge Essential Knowledge of Microsoft operating systems and software: - Server 2012/2016/2019 - Windows 10 - Exchange Online/Office 365 - Office 2016/365 applications … admin portal Qualifications Essential Degree in a Computer related subject or relevant professional qualifications e.g. ICT Level 3 or ICT Level 4 Desirable Microsoft or Cisco certifications, CompTIA Skills/Abilities Essential Excellent communication skills with a variety of people in a professional manner. Full driving licence ...

implement permanent fixes. Contribute to continuous improvement by recommending process or technical enhancements. Technical Expertise & Support Administer and troubleshoot enterprise systems (e.g., Microsoft 365, Active Directory, Exchange, Intune, endpoint management tools). Assist with software installations, updates, and configuration tasks beyond 1st Line scope. Collaboration & Escalation ...

targets Escalate complex or unresolved issues to Level 2/3 support teams Software & Hardware Support Install, configure and update approved software Support Microsoft 365 applications including Outlook, Teams, Word and Excel Support common operating systems such as Windows and macOS Troubleshoot printers, peripherals and general office equipment … knowledge base materials Skills & Experience Essential Strong customer service and communication skills Basic understanding of hardware, operating systems and networking fundamentals Experience using Microsoft 365 and common business applications Methodical approach to troubleshooting with the ability to learn quickly Good organisational skills and attention to detail Desirable Previous ...