Application Support Team Manager
London, United Kingdom
Staffworx Limited
Application Support Team Manager Lead a team dedicated to ensuring the availability, functionality, and performance of all core business applications, supporting essential business processes. You will collaborate closely with business users, Product Owners, and third-party support partners to manage, diagnose, and resolve … issues while proactively monitoring and supporting the applications. Responsibilities: Provide daily support for core business applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the Application Support Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training … needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core IT business applications Maintain a thorough process for logging and assigning issues and service requests to relevant team members and external suppliers. Ensure issue resolution within assigned more »
Employment Type: Permanent
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