Solutions Engineer
- Hiring Organisation
- Captur
- Location
- City of London, London, United Kingdom
apps and hands-on sessions with client engineers Answer onboarding questions, reduce integration time and produce clear how-tos for common problems Technical triage & bug management Triage SDK-related issues raised by clients: reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs … repro steps and impact) Maintain a triage pipeline and SLA for first response and repro Release & version management Own release communications for customers: versioning notes, migration guidance, and rollout coordination Track post-release health metrics and gather client feedback after new SDK releases Monitoring & incident investigation Use Datadog ...