1 to 25 of 44 Customer Engagement Jobs in London with Remote Work Options

managing the firm's CRM system, driving seamless user experiences and supporting business goals. This position offers the opportunity to lead CRM strategies, analyse customer data, and collaborate with cross-functional teams to enhance customer engagement and satisfaction. Key Responsibilities: End-to-end ownership of the CRM … strategies to improve user experience and support business objectives. Collaboration with cross-functional teams to align CRM initiatives with overall business goals. Analysis of customer data to identify trends and preferences, driving personalized marketing campaigns. Optimization of CRM processes and workflows to enhance efficiency and effectiveness. Integration of CRM … with other marketing technology platforms. Monitoring and reporting on key performance metrics related to customer engagement and satisfaction. Development of segmentation and targeting strategies to deliver relevant messaging to different customer segments. Essential Skills: Strong CRM experience with platforms such as Salesforce or HubSpot. 3-5 years more »

we have an accurate view of performance and are in a strong position to identify opportunities. Identify opportunities to improve user journeys and general engagement and then work with product/design to bring improvements to life. Regular reviews of the segmentation model and identification of opportunities to enhance … CRM plans remain pertinent and are executed to the utmost standard. Suggesting viable ideas and solutions that propel business performance forward and enhance the customer experience. Fostering a data-driven mindset within the team and embracing a rigorous test-and-learn methodology for CRM (such as A/B … domains and regions, all the while retaining a thorough understanding of licensing frameworks. Developing a predictor/free-to-play style game to maximise customer engagement and generate new leads. Keeping up to date with the sporting calendar so we can focus on delivering relevant, event-driven campaigns. more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities more »

join an established team and is highly motivated to create new opportunities, build strategic relationships, secure new clients and make a difference to our customer engagement. Job Role: Creating specific development plans for existing and new clients to create new opportunities, including contact strategies for predictable business development. Building … new clients and maintain an understanding of their business and networks. Establishing a strong portfolio of well qualified business opportunities, demonstrating an understanding of customer buying criteria and process. Acting as the client's trusted advisor and point of contact to help with the creation of business enhancing IT … demonstrate the financial benefits to the client. Maintaining relationships with strategic partners and vendors to leverage opportunities. As a client champion, support the effective engagement of colleagues in accordance with aspiration to improve customer experience. Encourage changes and development of new and existing products and solutions. Proactively support more »

through renewals. Provide account management plans on clients Demonstrating our subscription products to clients via MS Teams or face to face. Providing reporting on customer usage. Developing our opportunity pipeline and maintaining in line with business targets. Developing an extensive knowledge of our subscription portfolio and of our client … s products and services. Tracking/measuring/reporting sales KPIs. Contributing to product development ideas based on feedback and to customer engagement initiatives to support plans to drive product usage. Designing and delivering a sales plan. In order to be successful in this role it's essential more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Act as the Subject Matter Expert and technical lead for PTC more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Act as the application Subject Matter Expert with a particular focus more »

the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Act as the Subject Matter Expert and technical lead for PTC more »

Services Manager, you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Responsibilities include, but are not limited to Regular software maintenance, performance tuning and patching, including some periodic monthly more »

to lead the team and deliver value to our customers and support the commercial and bid team to win new business and grow the customer base and contribute to the ASPIRE strategy and be at the forefront of value-add initiatives. In this role you will have full ownership … in the past with responsibility for budgets in the region of £/€500k to £/€3m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams … can bring together the right group of people to deliver the right solution and play a leading role in understanding the needs of the customer, to address customer challenges and understand the commercial balance required to nurture a growing element of our organisation Qualifications You will have experience more »

s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a … and managing first year renewals. You’ll be passionate about sharing Ten’s service with the world. A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: Strong communication skills with the ability to build rapport and trust with … to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial more »

background in application & system engineering, software development or technical change and release Any experience working within insurance would be a plus Excellent communication and customer engagement skills Jira understanding (they use JSON structure for their configs) A real passion for learning the latest technology This Product Analyst will more »

background in application & system engineering, software development or technical change and release - Any experience working within insurance would be a plus - Excellent communication and customer engagement skills - Jira understanding (they use JSON structure for their configs) - A real passion for learning the latest technology This Software configuration Analyst more »

bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the role Builder is looking to grow a team of exceptional Customer Success Managers in the UK who will be responsible for ensuring the ongoing success of customers using our Studio product line. Customer Success … able to use the products and services provided by Builder effectively, to achieve their business goals. CSMs have an in-depth understanding of the customer's needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty. We’re looking for an … have created their apps using Builder Studio. Builder Studio empowers our customers to develop their own fully customisable, feature-rich applications. When we create customer applications on Builder Studio, we stack the features they need, using re-usable, Lego-like building blocks to save them time and money that more »

the past with responsibility for budgets in the region of £/€500k to £/€5m , or beyond . You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving Finance and HR systems . Skills such as the ability to inspire … a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions which meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. You’ll enjoy customer engagement … and promoting and inspiring our core values right across the delivery team. Role Requirements: The role will be divided across three areas of responsibility – Customer Delivery, Commercial Growth and People Leadership. Customer Delivery You will have full accountability for the delivery of end-to-end Customer engagements more »

re currently recruiting for the Senior CRM Specialist role to be responsible for delivering best practice in CRM and Loyalty by developing and managing customer retention activity. You will use data-driven insights to develop the CRM strategy and roadmap working closely with the Commercial Director to deliver exceptional … to optimize open rates, click-through rates, and conversion. · Loyalty Program Enhancement: Assess and enhance the effectiveness of our existing loyalty program to increase customer engagement and retention. Develop innovative loyalty initiatives and rewards that align with our customers' values and expectations. Work closely with data analytics to … segment the customer base and personalize loyalty rewards and communications. Monitor industry trends and competitor loyalty strategies to ensure our program remains competitive and appealing. · Retention Rate Improvement: Implement targeted retention strategies to reduce churn and increase customer lifetime value. Utilize CRM tools to create segmented campaigns that more »

Role Summary and Objectives: Increase brand visibility, awareness, and affinity among target audiences, driving customer engagement and loyalty through compelling social media content and interactions. Drive incremental penetration and profitability through incremental income through targeted social media campaigns, travel related content hacks, and supplier partnerships. Rebuild brand reputation … a trusted provider of travel essentials, showcasing product features, benefits, and unique selling points. Key Responsibilities: Develop a robust strategy in line with the customer plan to deliver supplier content that is represented under the WHSmith brand, generating incremental income p.a. Develop and execute a comprehensive social media marketing … strategy to drive brand awareness, engagement, and customer acquisition for the UK and Global WHSmith retail brand specialising in travel essentials. Serve as the primary touchpoint to reposition our brand in owned media as a Global Travel Retailer Collaborate closely with internal stakeholders, including marketing, trading, retail media more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking data scientist, to join their global customer insights team. You will be responsible for will helping the Data Science team discover the information hidden in vast amounts of customer data, as well as … to consumers. Utilising advanced analytics tools like Dataiku, you will be responsible for extracting insights, building predictive models, and generating actionable recommendations to optimise customer experiences and drive business growth. Responsibilities: Utilise Dataiku and other analytical tools to extract, clean, and explore customer data from various sources. Identify … patterns, trends, and correlations within the data to uncover actionable insights. Develop predictive models and algorithms to forecast customer behaviour, preferences, next best action. Implement machine learning techniques to segment customers and personalise marketing strategies. Collaborate with cross-functional teams to enhance CRM strategies based on data-driven insights. more »

Brokers & Exchanges and over 7,500 Trader subscribers across 40 countries. Our product team is small but effective... responsible for the inception, creation and engagement of our solutions across Data, Market and Trader products. The role Our new Product Manager will be responsible for product discovery. They will engage … will use excellent communication skills to ensure internal and external stakeholders are kept up-to-date throughout product delivery. What you'll be doing... Customer engagement: The Product Manager is expected to build client relationships to facilitate idea generation and be the expert on how the clients use … the system, understand their requirements and become the voice of the customer internally. Bring new features to the market: The Product Manager should spend time with clients and internal sales and support teams, providing assistance, engagement and gaining understanding of the products. Internal team engagement: Establish strong more »

strategic road map to work with customers and manage all SaaS and Cloud spend on their behalf. You will be the lead for all customer engagements across tech spend – working with CTOs and CFOs to understand their key requirements, problem areas and working collaboratively to create a procurement focused … solution. You will be responsible for a team of procurement managers – ensuring delivery for the customer, whilst building a sustainable and best in class procurement service offering. As a leader in their procurement department, you will create new tools and processes to ensure better customer engagement and … visibility of their spend portfolio. Skills and experience required In depth SaaS and Cloud category knowledge: as the procurement lead for software and cloud customer spend, applicants must have in depth tech category knowledge with a track record of negotiating big deals and complex contracts (AWS, SAP, Microsoft etc more »

B2C clients through complex market landscapes. With primary service lines in brand and product strategy, go-to-market (GTM) strategy, Account-Based Marketing (ABM), Customer Relationship Management (CRM), marketing automation, media planning and buying, web development, and creative production, we provide a holistic approach to digital and traditional marketing … insights to help clients stay ahead of industry trends and leverage new opportunities for growth. Craft and manage high-impact marketing strategies that enhance customer engagement and brand loyalty. Ensure all GTM strategies are scalable and adaptable across different markets and regions, particularly focusing on US, Europe and more »

and account management. Strong understanding of sales processes and strategies within the UK market. Experience in executing targeted sales/marketing plays to drive customer engagement and conversions. Excellent interpersonal and communication skills with the ability to engage effectively with prospects and clients. Detail-oriented with strong organizational more »

depending on personal preference) work, this is a role you absolutely do not want to miss out on! You will bring digital marketing and customer engagement expertise to the table, and have opportunity to work directly with enterprise and start-up clients, build and optimise Paid Search campaigns more »

a quick-thinking problem solver with a passion for sales and growth? If you have sharp independent judgement, and an agile approach to complex customer problems, we want to hear from you. Oracle NetSuite offers automated financial processes to improve finance operations efficiency and productivity. Oracle NetSuite has a … will be responsible for working directly with customers to document and validate their business requirements and map them to NetSuite functionality. Work with the customer to configure/customize NetSuite application to meet their business requirements. Attend project meetings and provide status on progress of activities and deliverables. Provide … success by unlocking capabilities and being their long-term partners in the Cloud. Demonstrate expertise to deliver functional and technical solutions on moderately complex customer engagements Lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget more »

a quick-thinking problem solver with a passion for sales and growth? If you have sharp independent judgement, and an agile approach to complex customer problems, we want to hear from you. Oracle NetSuite offers automated financial processes to improve finance operations efficiency and productivity. Oracle NetSuite has a … will be responsible for working directly with customers to document and validate their business requirements and map them to NetSuite functionality. Work with the customer to configure/customize NetSuite application to meet their business requirements. Attend project meetings and provide status on progress of activities and deliverables. Provide … success by unlocking capabilities and being their long-term partners in the Cloud. Demonstrate expertise to deliver functional and technical solutions on moderately complex customer engagements Lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget more »