1 to 2 of 2 Customer Experience Manager Jobs in London

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant … opportunity to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication … skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

The Role To identify, define, and integrate new CX capabilities (including tools/technology, people, and processes) into our organization, in line with the Customer & CX strategy, working from idea to BAU adoption. You will work with multi-functional teams within our organization and outside to ensure timely and … product changes into experiment methodology (A/B test, switchback experiment, etc.) and vice versa. You will be an ambassador for making data an experience advantage. Your mission is to take the culture of experimentation to the next level to support our transformation by unlocking value-creating opportunities. This … to leverage technology, people, and processes to get things done and do it better. The team will be laser-focused on continuously delivering excellent customer satisfaction. About You Minimum criteria: Proven experience in delivering marketing and CX projects and initiatives. A passion for the customer and the more »