76 to 100 of 125 Incident Management Jobs in London

to our customers. Global Operations consists of the following functions: Satellite Operations, Network Operations, Service Assurance and Capacity Fulfilment, Service Delivery, Customer Assurance, Project Management Office programmes and processes. Primary role purpose: Viasat UK operates 15 geosynchronous satellites from its London based Satellite Control Centre, providing the services as … satellite contingency situations by assessing satellite status, performing the correct triage, identifying the remedial response and suporting recovery operations according to a well-defined incident management process. Help diagnose problems as quickly as possible, determine the underlying root cause of incidents and identify workarounds or permanent solutions to more »

/feedback to stakeholders, customers. Participate in 24/7 on-call support rotation. Requirements: Monitoring, maintaining service metrics, infrastructure. Python, Terraform, GitHub Actions. Incident management, runbooks/playbooks. Tests, test infrastructure maintenance. GitHub deployment workflows, operational procedures. Communication skills, service review/feedback. 24/7 on more »

/Operations. Demonstrate the ability to proactively diagnose and troubleshoot networking faults and performance issues. Demonstrate good understanding of cyber security principles, priorities, and incident management. Maintain network software and hardware life-cycle. Maintain Technical Documentation. Proactively monitor network performance, utilisation, and health alerts. Network commissioning and installation experience … have full UK driver’s license. Desirable: Cisco CCNA/CCNP Security or equivalent Palo Alto PCSNA or PCSNE or equivalent F5 Local Traffic Management Cisco SD-Access/SD-WAN, DNA Centre Microsoft VMware, VCP, MCSA or equivalent. Cloud Networking: Azure, AWS. more »

high service availability, able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP more »

support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development as agreed with the training provider … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLAs to ensure customer expectations are met. They will need to … have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities and … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate with more »

nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. What you'll do more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications). Hybrid more »

applications and data platforms integrated with hosted commercial software Investigation and resolution of operational or software issues affecting the model Day-to-day operational management of the HPC grid Adherence to Incident Management and Change Management process Developing, deploying and managing incident related bug fixes … set out in the client’s policies and standards for software development life cycle (SDLC), testing and software licencing, and adhere to service governance management Monitor own task assignments within the product teams and update systems and colleagues in a timely and effective manner Build and release engineering principles … and controls applied consistently and pragmatically Incident and change management Skills Required Strong IT Service Management skills with adherence to best practices Good IT investigation and diagnosis skills, both with hardware and software Strong problem-solving skills Languages: C#, Visual Basic .NET, C++, SQL & SSIS, PowerShell Working more »

cloud servers using AWS and any other devices as required). Support all users with their devices, though providing user support, and implementation/management of company ticketing system and internal SLAs (using Jira Service Management) Manage the licensing and administration of the company’s SaaS subscriptions (user … management, renewals, integrations, etc) using Microsoft 365 as the collaboration platform (entire suite). Management of all company’s devices, mainly MacBooks with some Windows devices, using Kandji as MDM & EDR and security tools like DNSFilter. Design, develop, implement, and coordinate systems, policies controls, and procedures using Vanta … and the team to attain ISO 27001 and other cybersecurity certifications and maintain them. Generation of monthly reporting KPIs representing overall system health and incident management, reporting these to the Executive Leadership Team regularly Business Continuity and Disaster Recovery planning and testing. Education and experience: Proven working experience more »

Title: Security Engineer Salary: £80,000 to £100,000 We are seeking a Security Engineer, for a fast-growing FinTech firm, specialising in Wealth Management and Financial Advisory. As the first dedicated cybersecurity professional you'll play a pivotal role in establishing and fortifying the firm's cybersecurity infrastructure. … processes. Conduct thorough reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Develop and deploy tools … architectures. Familiarity with distributed event stores such as Apache Kafka. Proficiency with operating systems (e.g., Linux) and command-line interfaces. Experience with network security, incident management, and penetration testing. Familiarity with automated cloud-based CI/CD pipelines and secure software design principles. In addition to your technical more »

provides many technological opportunities within their business. Providing support for all network-related incidents and projects (3rd line) Providing consultancy to teams Knowledge sharing Incident management This role will be heavily focussed on BAU work Required Skills and Experience: A history of working in Low Latency Environments Experience more »

in Microsoft 365 services and Endpoint Manager PowerShell, SCCM and SCOM skills. support Veeam Back up solution. policies and procedures for change, problem, and incident management. participate in L2/L3 problem escalations and resolve server support issues. in the on-call rotation and planned maintenance activities after hours … golden image creation with the usage of clones and templates. verbal and written communication skills. Strong customer service and professional client facing skills. time management and organizational skills and ability to meet project deadlines. of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls within the more »

areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management. Manage and maintain the JIRA system, utilizing it as a tool for tracking, prioritizing, and resolving service-related issues. Generate insightful reports and … similar service delivery role, preferably within the IT industry. Solid understanding and practical experience with the ITIL framework. Proficiency in JIRA or similar service management tools. Excellent communication skills, with the ability to effectively interact with clients and internal stakeholders. Strong analytical and problem-solving skills, with a keen more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »

various safety platforms. Strive to become a Viasat Subject Matter Expert for the safety systems and services above Responsible for supporting the life cycle management of the systems supporting the safety services within the scope of the team's responsibility Ensure the availability of aero safety services and follow … What Will Help You On The Job Familiarity with our safety-related services and systems Knowledge of satellite communications principles Familiarity with ticketing systems, incident management and change control tools and processes Knowledge of networking technology and protocols including routers, switches, firewalls, TCP/IP, UDP, BGP, HTTP more »

development team. Skills Required: Bachelor's degree in Computer Science, Information Technology, or related field. Minimum 4 years of experience in operations or infrastructure management within the FinTech industry, preferably with exposure to FX trading platforms. Proficiency in FIX protocol implementation within financial markets. Strong understanding of technical infrastructure … components, network protocols, and trading environments. Experience with operating systems and scripting languages (e.g., Python). Familiarity with monitoring and alerting tools for incident management. Excellent problem-solving skills and ability to work effectively under pressure in a dynamic startup environment. more »

will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis, and resolution … and expertise towards consolidation/migration of the voice estate to company standard, and proactively identifying and presenting appropriate improvements. Technical fault finding and incident management. Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets. Provide diagnosis and resolution of voice incidents. Ensure resolutions are … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

Monday - Friday excluding weekends and bank holidays. - Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog together with end client. - Working collaboratively with end client using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the … live services. - Responding to incidents as per client Incident Management processes. - Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: * Triage * Resolving MS Dynamics 365 Configuration defects * Raising Service-now tickets for downstream issues more »

possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR … suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards … the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and more »

systems in accordance with agreed baselines and specifications. Deliver agreed tasks within technical projects and any other tasks as reasonably requested by the IT management and leadership. Work with stakeholders around the organisation and other members of the IT team to diagnose and resolve issues relating to the performance … and availability of systems. Conduct maintenance and deploy patches and functional updates to systems at an agreed frequency and in accordance with their change management and patch management policies and procedures. Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders … of networking technologies, including firewalls, switches, VLANs and wireless networking Experience with Microsoft Azure Entra, Microsoft Defender, Azure virtual machine configuration and deployment. Device management & configuration with Microsoft InTune. Microsoft365 configuration and administration Package: £35,000 - £45,000 Office based - Chelsea Harbour + added benefits more »

engineering efforts in Citrix projects, associated Windows infrastructure and front-end applications that need to be hosted in Citrix and develop runbook/Documentation.'€¢Incident management: Resolve tickets, Investigation and identification of Fix'€¢Problem Management: Perform RCA analysis for Sev1/2 incidents and permanent resolution.'€¢Change more »

to extend past this, project is focusing on delivering wide chance to the client Business Continuity Programme to address business recovery and emergency response management in line with regulation change. You will be looking at incident management processes and ways to improve this area of the business. … Business Continuity Plans Key Skills: * STRONG Business Continuity Analyst experience * London Market Insurance - a MUST HAVE * Business Continuity Plans * Process change experience * STRONG Stakeholder management skills more »

manner and with a high degree of customer service and expertise. Liaise with the Managed Services provider as required using the agreed request fulfilment, incident management and change management processes. Support the User management processes Suggest, implement and embed improvements to IT systems, processes and culture … hardware and software installation and configuration Good knowledge of Windows operating systems, Exchange Online, Office 365, Microsoft 365, Microsoft Office packages. Knowledge of service management tool, Freshservice Ability to work under pressure Proven experience leading a team Proven experience providing technical support If this role sounds like you..apply now more »