1 to 25 of 35 Problem Management Jobs in London

to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the back end … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following … Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from more »

Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »

you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make … sure that CMDB (change management database)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company standards and timescales. Deploy and maintain corporate standards. Any additional duties & responsibilities that may reasonably be expected to be undertaken. Carry more »

professionals to be part of leading-edge technology projects. Cognizants Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … migration of high-profile business partners to the VDI platform. Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process. Communicate clearly with stakeholders to ensure they are kept up to date this progress on open issues, and follow-up on more »

and comprehensive communication and diplomacy skills required. Technical Skills Required 6+ years of IT experience. Experience of working in Retail Domain (Supply Chain, Logistics management) is a must. Experience of working in complex development projects. Experience in Java, Spring boot, Mainframe DB2, Oracle SQl, Scripting is a must. Working … knowledge of Java webservices and Mainframe MQs is a must. Experience of working in ITIL framework (Incident, Problem management). Experience - General Reporting Skills, Verbal Communication, Technical Writing Skills, tracking KPI and SLAs. Excellent Customer Handling skill. Make periodic progress reviews with customer operations and leadership team. Good … customer functional/technical requirement and collaborate with Stakeholders. Good hands-on experience in JIRA, Confluence and Service Now tools is a must Practical problem solving and strategic thinking skills. more »

You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain … an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an … ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. Solid knowledge of software development life cycle. Experience with reporting, utilising the Microsoft Office product suite and ITSM tooling. Proficiency in CMDB tools and IT asset management more »

by using remote software or when necessary, by desk visit. Leading on employee onboarding and technical training events, providing inductions as required. Managingstock asset management, ensuring levels remain at buffer stock and liaising with vendors to replenish when required. Ensuring all technical issues and queries received via slack, phone … the customer needs. Participating as required, and as directed by the relevant ITO team members, in the following administrative processes: recording software licenses, incident management, service request management and problem management and continual improvement. Skills and experience we are looking for in our ITO Support Engineer more »

of Front Office related issues and resolving or engaging with application owners, infrastructure owners, IT security owners, and vendors to provide effective issue and problem management and rapid resolution. Supporting the Front Office Trading Desks - ensuring rapid response and end-to-end support and ownership of user technical … of Front Office related issues and resolving or engaging with application owners, infrastructure owners, IT security owners, and vendors to provide effective issue and problem management and rapid resolution. Requirements: Good knowledge of Windows server and client operating systems. Good knowledge of Citrix client/VDI technologies and more »

but you can expect to be responsible for the stability of in-house voice, data, video, and wireless network services, alongside undertaking incident resolution, problem management, and providing advanced technical input for projects. You will also be: Providing advanced support for Corporate Network infrastructure and associated software. Conducting more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating any more »

Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics and … importantly, a passion for ensuring our customers and stakeholders always get the best possible experience. Competencies : Well organised, learning on the fly, self-development, problem-solving, functional/technical skills. Prior experience as an SRE, System Administrator, Application Support, or similar role. more »

remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact … service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance … with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and more »

Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers. This firm are looking for a L1/L2 Trading Applications Support Analyst – FIC to provide trade support to all EMEA Trading … requirements, marketing & implementing the algos with PM teams. Level 2 support – assist with automating processes to increase efficiency and streamline trade support Incident & Change management Document and create new knowledge base to provide the most effective solutions to trading issues Manage communications with wide range of stakeholders (firm management, brokers, development teams, risk management) Trading Platform Onboarding and Management: Platform onboarding : coordinate with vendors/internal application owner and tradefloor support to ensure trading platforms are correctly installed, configured, and tested User onboarding : responsible for the setup of new users, configuring accounts, product permissions, coordinate with more »

the IT Service Desk Service. Main duties of the job The post holder will work The post holder's responsibilities include day to day management and supervision for the provision of a robust Service Desk service meeting the needs of the customers both internal to IT and external to … and request fulfilment with the users of the Trust. Monitor and manage user requests and incidents, escalating customer survey satisfaction responses if required. Line Management of the IT Service Desk Operatives/Analysts providing call handling management and 1st Level technical support. Provide empowerment, coaching and motivation to … SPOC) o Single Point of entry o Single Point of exit o Easier for customers o Streamlined communication channel. o Incident Control: Life-cycle management of all service requests o Communication: keeping customers informed of progress and advising on workarounds Key Performance Indicator (KPI) establishment and reporting Supervise the more »

including process enhancements, SWAT analyses, dedicated support improvements, and strategic planning for new campus transitions. - Foster a culture of innovation and continuous improvement. - Project Management: - Plan, initiate, and manage IT projects, coordinating efforts across team members and third-party contractors. - Ensure project delivery according to plan. Stakeholder Management … complete projects within timelines and budgets. - Transformation Leadership: - Drive initiatives to streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: - Address and resolve complex issues affecting project operations, effectiveness, and efficiency. - Reporting and Analysis: - Develop comprehensive reports on project progress, hurdles, milestones … and strategic recommendations. Requirements: - Minimum 7 years in program management, preferably in a technology-driven environment. - Proven track record of managing complex international projects and leading transformation initiatives. - Skills: - Strong analytical and problem-solving abilities, including SWAT analyses. - Exceptional communication and interpersonal skills (fluency in English; additional languages more »

support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality … service and problem management. Demonstrable and highly developed problem-solving skills across multiple areas of infrastructure. Infrastructure Specialist London based (hybrid) Salary £60,000-£75,000 On call/weekend work (allowance +£6650) If you think you could be a good match for this role, please send more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the compute requirements, this includes the components in the converged VxBlock platform and the virtual platform hosted by the trust. You will have … trust to ensure that these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the … Principal Specialists Will be required to analyse infrastructure problem areas and exercise judgement to resolve technical issues identified through a range of communications methods like IT ServiceDesk, emails, or diagnostic monitoring alerts. This may involve collaboration with personnel from other Digital Services teams and from managed or external system more »

professional to join the Datacentre team with recent working experience of Microsoft Windows Server versions, VMware vSphere with the role centred around the operational management of the data storage and data protection technologies on physical systems or on converged systems like VxBlock platform at the trust. Main duties of … principle subject matter experts under these specialisms: Compute/Storage/Systems/Databases. The senior engineers will collectively be responsible for the operational management of the infrastructure and will be a subject matter expert in one of the specialisms. Job description Job responsibilities Work towards being a subject … the trust to ensure these are optimised for maximum efficiency and in accordance with manufacturers guidance and recommendations for best practice. Responsible for the management of tickets within the Service Desk system (diagnosing and resolving faults) in accordance with service level agreements and escalating any likely breaches to the more »

MI has had a review and has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice Continue to embed … the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and … distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Cross train in other Governance areas. Provide monthly reports for internal and external review meetings. Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act more »

Level Designs and technical specifications · Office 365 · MS Endpoint Manager (Intune/Autopilot) · Windows Server 2019/2022 · Server build process · Powershell · Design and Management of Virtual Desktop Infrastructure · Windows 11 · VMware including ESXi/vCentre · Windows Server and Desktop migration experience · Strong understanding of designing to meet security … compliance · Application \ Infrastructure migration skills Desirable Skills · Ensure our internal systems are managed to the highest standard by following industry best practice · Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes · Actively contribute to the development of existing and more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast more »

years experience in (terminal)/testing exposure in the electronic payment industry highly preferred Knowledge of e-commerce, mPOS, Integrated Payments, DCC and key management is a plus. Knowledge of ISO8583 Messaging is essential Strong communication skills as will be expected to speak to stakeholder Excellent analytical and technical … problem management skills Compensation: Competitive day rate + Hybrid working How to apply: Please apply through the link on this page, or send your application to mohima.ali@lafosse.com more »

systems to support core organisational functions; this includes IT Projects, Continual Service Improvement, and BAU activities. Role responsibilities: Will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments. Will have the ability to assist … support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality more »