manage infrastructure as code, ensuring consistency and efficiency in deployment processes. Implement and manage hosting and orchestration solutions using Docker, Fargate, ServiceCatalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer). Utilize Consul for more »
Join a winning team Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to … the CRM, and day to day account management. About you You have a proven track record of success in a client-facing IT service or IT sales role, with the appetite and ambition to develop into a senior account manager. You’ll also need demonstrable experience working to … towards a target – account plans, on-going management. · ITIL - Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) · Multitask/Organisation - Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
SOC metrics are in line with Legal & General’s risk appetite Acting as the primary interface between Legal and General and the SOC service providers and ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve … industry activity and methodology, to help ensure Legal & General’s key assets are protected Regularly reviewing, revising and re-defining SOC servicecatalogue and the associated technologies, processes, talent (people) and data requirements to ensure it meets the continually evolving threat and business landscapes Managing, motivating and …/16-8) You'll also have experience in leading security operational meetings with key internal and external stakeholders and managing relationship with service providers Any Information Security and/or Information Technology industry certifications (CISSP, CISM or equivalent) would be a huge plus Additional Information When you more »
London, England, United Kingdom Hybrid / WFH Options
Jobleads-UK
About the team : We work in small autonomous teams, grouped under common domains owning the full lifecycle of some microservices in Tide’s service catalogue. Our engineers self-organise, gather together to discuss technical challenges, and set their own guidelines in the different Communities of Practice regardless … of where they currently stand in our Growth Framework About the role You will be working on designing, creating and running the rich product catalogue of our Cards area. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. To make this more »
Alexander Mann Solutions - Public Sector Resourcing
IT Service Manager - Inside IR35 Contracting Authority : MOD Contract Term : 12 Months, Location : Remote, Occasional workshops/meetings, Corsham Note: SC Clearance is an essential requirement for this role, (as a minimum you will need to eligible for SC) Ideally Security Cleared to SC Level as a Senior … IT Service Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the IT service management lead in Foundry this role will be ensuring service management processes are captured and matured to align with the DD Service … availability and performance. ensure that all service and support functions remain responsive to customer needs. ensure that the servicecatalogue and wider IT service operations knowledge library are maintained. ensure that adequate reporting and service standards are met for your more »
Job summary The IT Tech Officer is a role based within the IT Service Management Team of the Digital Department of the Trust. The prime purpose of this role is to support, maintain and deliver an integrated IT Service of support within the Service … a professional and authoritative first point of contact for IT issues The post holder will act as point of contact for the IT Service Level Agreement adopted by the Trust. Main duties of the job The post holder through the provision of customer facing and telephony support and … IT Service Management software is responsible for ensuring the availability of IT service support to all Trust users, this will include: Respond to all types of IT related issues effectively and efficiently, in a polite and professional manner adhering to agreed Service Level Agreements. more »
Greater London, England, United Kingdom Hybrid / WFH Options
Sterlings
cloud technologies too. You will: Implement tools and processes for efficient and effective operational management of the environment Define and implement servicecatalogue whilst ensuring workload is kept within defined parameters Produce clear supporting documentation to enable off-shore to provide first and second-line of support … eliminate issues through automation opportunities and sustainable long-term fixes Partner with SRE team to identify areas for continuous improvement, automation and self-service Your experience: Current and previous versions of Microsoft SQL Server experience. Scripting and programming languages such as PowerShell or Python Experienced in Database Installation more »
Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role … client requirements in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control … in workflow mapping, process modelling and process design in the back office service delivery space, with experience of configuring ITSM tools to catalogue, publish and fulfil service offerings. more »
from their cloud investments.Key responsibilities will include: Working closely with the Commercial Control leadership team to develop and execute the cloud servicecatalogue and growth ambition with particular focus on: Cloud adoption business case developmentEDP Contracting and negotiation support with key hyperscalers - AWS, GCP, AzureCost optimisation opportunities … areas such as IT Outsourcing and Operating Model transformation and IT Procurement optimisation. Requirements Experience in procurement, contracting and supplier governance over technology service providersUnderstanding of the contractual and charging models of the primary public cloud service providers (AWS, Azure, GCP)Understanding of FinOps and cloud more »
Head of Reporting and Service Optimization One of the largest financial groups in the world is looking for a Head of Technology Reporting and Service Optimization to join a team, part of IT Planning, Reporting, and Administration. You'll manage technology service costs, optimize … services, and support strategic decision-making across EMEA Technology. Key Responsibilities: Maintain the Technology Service Catalogue. Explain technology costs to business functions. Manage the Reporting and Service Optimization team. Standardize and deliver EMEA Technology reports. Ensure accurate performance metrics (KPIs, SLAs). Qualifications: Experience in IT more »
City of London, London, United Kingdom Hybrid / WFH Options
AWD online
IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. … We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP to help grow and develop the companys client base. … towards a target account plans, on-going management ITIL : Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) Multitask/Organisation : Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service … tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include servicecatalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL … Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within more »
