ServiceDelivery Manager 👔 InsureTech 📍 London 💵 £90-100k 📦 >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want to … own the delivery of a brand new platform which is currently onboarding some of the countries biggest Insurance Brokerages? I am partnered with a very exciting InsureTech business who are looking for a ServiceDelivery Manager to join their rapidly scaling team and take ownership of their more »
eCommerce brand. BCorp certified, ethical values. Outstanding career development, culture and wellbeing benefits. One of our favourite BCorp clients are looking for an IT ServiceDelivery Manager to join their London based team. You will be taking responsibility for a high performing service desk function and managing … key servicedelivery projects for this multi-award winning business. Onsite at their London (NW1) offices daily initially moving towards 3 days a week you will play a key role in the success of the company and be able to take advantage of excellent work-life balance, career … and security knowledge with experience in deploying and configuring SASE solutions. Expert understanding of ticketing best practices and ITIL processes. Ability to inspire the service desk team, build a proactive learning environment, implementing industry best practice to improve ways of working. Technical expertise in multiple ticketing systems, with extensive more »
You must also have experience of working within a structured corporate environment (ie law, professional services, finance, consultancy etc) You will evidence systems and servicedelivery management experience in an ITIL environment Excellent customer service and communication skills and you must understand the importance of going the … extra mile” to ensure that you not only provide a good service but deliver an excellent end user experience more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
the job As the business is entering into an exciting phase of growth, the Technology Solution Group (TSG) are looking to add a Technical Delivery Lead (TDL) to the team, who will own all technical delivery aspects for identified offerings within our Data Governance as a Service (DGaaS) Managed Service framework aligned to our Data Management offerings. This will be for specific customer(s) and report to the TDL Team Lead for our Data Driven solutions. This role would suit someone passionate about becoming a subject matter expert for software solution(s) that support delivering … from enterprise software-based solutions for the above-mentioned use cases. Role responsibilities Role responsibilities cover a wide range of activities related to customer service rollout, platform design, implementation and configuration, support, and ongoing management. Take the Customer on a journey to build their own Business Glossary(s), Business more »
projects, managing technology integrations in new developments and refurbishments. - Provide technical estimates and quotes to support future portfolio initiatives. - Ensure day-to-day technology service levels are met, working with internal staff and external suppliers/partners. - Oversee supplier/partner deliverables for timely and budget-friendly technology rollouts … they impact customers. Critical Skills: - Technical expertise in managing and delivering network and hardware services across a portfolio. - Understanding customer needs and ensuring exceptional service delivery. Ability to translate complex technical details into easily understood business concepts any outcomes. Sound good? APPLY NOW more »
Our global client are seeking an experienced Service Management Lead to join their team. This role is critical in acting as the lead in Service Management where you will focus on the strategic direction, governance, and ongoing enhancement of ITSM processes. Your Role: As a Service Management … Lead, you will focus on the strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet … both business and operational needs. You will lead a team of ITSM professionals, collaborating with business units, service owners, and technical teams to deliver seamless service, maintain adherence to ITIL frameworks, and align with the organization’s business objectives. Key Responsibilities: Service Design and Transition: Lead the more »
Role : ServiceDelivery Analyst Location : West London – hybrid working Salary : £30,000 – 35,000 + benefits We have a great opportunity with a global food and manufacturing company, providing 1st/2nd line support as a ServiceDelivery Analyst, as part of their UK-based IT more »
Platform SME who will lead the development, evolution, and roadmap management of Power Platform services. In this pivotal role, you will collaborate closely with Delivery teams to ensure the seamless operation and sustainability of the platform, while serving as the key escalation point for support issues and governance. As … Swindon. If your application is successful, your hiring manager will provide further details on how this works. What you’ll be doing As a Service Lead, you will take charge of Power Platform operations, ensuring smooth servicedelivery and acting as the go-to expert on platform … design, licensing, and governance. You will manage service updates, ensuring seamless rollouts while minimising disruptions. As the escalation point for major platform incidents, you will collaborate with cross-functional teams to quickly resolve issues, maintaining high platform performance and reliability. Your leadership will drive low-code development initiatives, automating more »
Nesco Resource is seeking a Data Center Technician onsite in Heathrow, UK. This is an opportunity to work alongside a premier International IT ServiceDelivery Integrator for a financial customer where proficient server break-fix skills are necessary. **This is a full-time opportunity with specific shift requirements more »
Southwark, London, United Kingdom Hybrid / WFH Options
Reed Talent Solutions
this) Our client is currently recruiting for a range of roles across their department, in support of their ambitious transformation programme(s) and operational service delivery. An exciting opportunity has arisen for an Infrastructure Design and Support Analyst. The role will be responsible for supporting, planning, designing and provisioning … Server and VMware based platforms. Main duties and responsibilities To work as a member of a team determining priorities and ensuring that an efficient service is provided at all times. To establish and maintain a comprehensive understanding of the clients Server and storage environments, ensuring that the effective operations more »
organization, committed to ensuring seamless and efficient operations across our entire infrastructure ecosystem. This team plays a crucial role in demand and capacity management, servicedelivery and improvement, infrastructure finance and governance, large-scale project management, and cultivating a positive workplace culture within infrastructure operations. Their efforts are more »
Traffic Signals Engineer Reporting to the ServiceDelivery Manager, you will undertake reactive and planned maintenance on Traffic Signals Technology equipment covering the M25. The role will require you to work standby every 1 in 4 weeks which will also include nights. What you'll do: Ideally have more »
resolve issues/queries quickly and help with user adoption Act as a voice for the customer, providing insights to internal teams to enhance servicedelivery Maximise customer renewals through user engagement What this offers Working for an industry-leading software company who have a fantastic track record … Satisfaction Director/Account Growth Manager/Client Support Coordinator/Customer Retention Specialist/Account Success Manager/Client Engagement Consultant/Customer Service Strategist/Graduate/Trainee/Entry-Level ********************************************************************************* RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role more »
As our Critical Facilities Maintenance Day Engineer , you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. In addition, you'll provide engineering services and guidance in general on property matters affecting … of the Data Centers.The role will be based in London, is full time and on site. What you will do Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion … correct operation of the critical services of the Data Centers Supervising staff, both in-house and external suppliers to deliver a highly focussed client service Co-ordinating planned and unplanned maintenance activities Ensuring the maintenance of accurate plant records, information and reporting systems What we are looking for To more »
team members to troubleshoot technical issues and implement effective solutions while providing excellent customer service. Stay updated on industry advancements and technologies to enhance servicedelivery and contribute to innovative communication solutions. THE PERSON * RF Engineer * DMR/Two Way Radio experience - design, develop, and implementing * Based in more »
of Lewisham & Greenwich NHS Trust. We are looking to recruit a motivated Physiotherapist to provide clinical, operational and professional leadership to the inpatient physiotherapy service at UHL. You will jointly lead a large team of physiotherapists (approximately 55 staff) providing therapy to patients in wide-ranging inpatient environments. This … is now ready to expand knowledge and skills to work in this key leadership role. You will be passionate about improving the inpatient physiotherapy service and working collaboratively with the wider Trust to support patient care.. Main duties of the job Your responsibility will be for inpatient physiotherapy at … Summary: To lead the UHL Inpatient Physiotherapy team and carry a clinical caseload. To provide clinical, professional and operational leadership to the Inpatient Physiotherapy service for UHL working in collaboration with outpatient physiotherapy lead and head of adult physiotherapy as required. To work closely with head of adult physiotherapy more »
company, dedicated to creating and advancing cutting-edge technologies for the healthcare industry across the UK and Scandinavia. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, strategic-thinker and committed Operations … Manager to oversee the day-to-day functions, streamline operations and ensure the highest standards of servicedelivery are met at all times. Role Overview: You will be responsible for ensuring the effective delivery of services across all our operations, from managing staff and resources to ensuring … Oversee day-to-day operations, ensuring efficiency, strategy and effectiveness in delivering our services. Develop and implement operational processes to support business growth and service delivery. Collaborate with various teams to ensure seamless service integration with our Video Care Management System. 2. Team Management : Lead, manage, supervise and more »
Bromley, London, United Kingdom Hybrid / WFH Options
Adecco
Service Desk Manager - 55k - 65k Location: Bromley, Kent Type: Permanent, Full Time Role Overview We are seeking a dedicated Service Desk Manager to lead our service desk team, reporting directly to the Chief Digital and Information Officer. This role will manage end-to-end IT support and … maintenance across a range of systems, ensuring high-quality servicedelivery from initial customer contact to resolution of complex technical issues. Key Responsibilities Team Leadership: Oversee day-to-day operations of the Service Desk, including staff task management, rotas, and escalation point for technical and customer service … in hands-on support, spanning systems management, troubleshooting, and triage, ensuring seamless operation of user devices, core administration systems, telephony, and the Salesforce platform. Service Management: Take ownership of support calls, from allocation to closure, prioritizing incidents, providing regular updates, and ensuring adherence to SLA standards. Incident and Problem more »
City of London, London, United Kingdom Hybrid / WFH Options
White & Case
value proposition and business strategy through advanced HR systems and tools. Recently, the team has shifted to a strategic focus on user experience and service delivery. As part of the Firms 2025 strategy, the People team is investing in system development and integration, including a multi-year program to … of record and refine other systems to align with the Firms vision. The Senior Manager, ServiceNow HR, acts as the Product Owner, leading its delivery within the HR function. Responsibilities include managing the program backlog, reporting progress, driving user engagement, and measuring ROI. This role ensures smooth operations of … crucial to align schedules, vision, and support the ServiceNow rollout. Collaborating with HR teams to understand requirements, prioritise the program backlog, and ensure timely delivery of features Driving ServiceNow adoption within HR and across the Firm, making it the central point for all HR services and activities Reporting progress more »
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London AV Services Manager salary circa £63,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced AV Services Manager to be a key part of … Investment Bank. This is an exciting opportunity for an exceptional AV Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity. Full ownership of all aspects of day to day servicedelivery into meeting room and AV enables spaces used … by clients and partners. Full responsibility for the service deliverables by large onsite engineering teams. Experienced in building relationships with other dependant teams. Primary point of contact onsite for the client. Consultation & advice to client regarding various matters. Providing a senior level of technical support at the point of more »
UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment London Senior On Site AV Technician salary £42,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior Onsite AV Technician to be a … is an exciting opportunity for an exceptional, experienced Senior Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity. Take full ownership of onsite support services to client. Proactively train and support end users as required. Locate faults and provide … able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone. Customer service skills are very important and also the ability to work calmly under pressure and resolve any issues quickly and professionally. Carry out daily checks more »
to start asap for at least 1 month however is likely to be extended. Experience in a similar role is ideal. Purpose: Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management … processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the ServiceDelivery team that is aligned to one or more customers. Primary Responsibilities: Carries out regular … Minimum: A Levels or equivalent qualifications Minimum: Advanced knowledge of all site products and client IT environment. Minimum: Experience in a customer facing technical service role. Minimum: Demonstrates a proactive approach to work with initiative and drive. Minimum: Good technical and/or electrical aptitude. Adecco acts as an more »
undertaking significant transformation Join the ServiceNow team to make a difference whilst investing in your own skill set with a particular focus on SLM Service Level Management Ideal role for an experienced ServiceNow Developer looking to further their career with experience in latest ServiceNow products with this reference site … Provide technical leadership for ROI from the implementation of Service Level Management within the Now Platform Design and deliver Service Level Management within the NOW Platform ensuring the implementation of Service Level Management within the NOW platform enables key metrics of IT servicedelivery to … be measured and reported Engage with relevant teams and projects to ensure the delivery of required Service Level Management functionality within project timeframes Coaching others to improve understanding of the SLM and adoption Skills + Experience Service Now Certified Developer ITIL V4 Foundation Demonstrable experience with ServiceNow more »
client relationships and winning new work. Youll hold a specific individual target for new business development (the identification and conversion of opportunities into live delivery) aligned to our Cluster, Sector and wider Growth Strategies. Success will be measured by having identified and realised opportunities for TPXimpact to create meaningful … and/or accounts with significant levels of scale. Responsibilities Delivering growth (60%) Youll hold specific revenue generation targets that contribute to the successful delivery of your cluster/sector. These will be aligned to the cluster strategy and the wider business plan, measured and reviewed at least quarterly. … areas. Youll provide knowledge and insight needed to inform how we win new work by staying abreast of emerging policy and local trends in delivery, leveraging your networks to provide a thorough and holistic understanding of the sector. Youll advocate for TPX, our value proposition and capabilities: representing TPXimpact more »
Central London, London, United Kingdom Hybrid / WFH Options
Eviden Technology Services Limited
of data and technology, now and for generations to come. The Opportunity We're seeking creative early career consultants to join our dynamic IT Service Management (ITSM) team. This role offers an exciting opportunity to kickstart your career in consulting, working on diverse projects that drive digital transformation for … our clients. The ideal candidate shall have Service Management , ServiceDelivery and Service Transition experience. The role involves building trusted client relationships, understanding their business problems and value streams, and creating innovative solutions to improve customer outcomes. Each engagement is unique and requires a strong desire … make a positive impact. About the Role - Junior ITSM Consultant As a Junior ITSM Consultant, you'll support our clients in optimizing their IT servicedelivery and management processes. You'll work alongside experienced consultants, gaining hands-on experience with industry leading ITSM frameworks and tools. Security Clearance more »