1 to 25 of 262 Service Delivery Jobs in London

Role Purpose: The Delivery Director will be responsible for leading the delivery of a modernised Human Capital Management (HCM) solution to replace a legacy core HR system and a number of associated point solutions across areas such as recruitment and learning. This role will lead all aspects of … programme delivery over a multi-year period, ensuring the programme comes in on time, budget and delivers the planned benefits to meet the complex needs of a multi-stakeholder environment. This role is pivotal in ensuring that the charity can effectively support its beneficiaries through the efficient use of … modern technology and processes, ultimately enhancing the overall service delivery to armed forces veterans and their families. The Delivery Director will be a key figure in driving this significant change within the organisation. Key Deliverables: Ownership and responsibility for successful end-to-end programme design and delivery more »

Change and Release Analyst - Law Firm Change & Release Analyst required to join the IT function of an International law firm. You will join the Service Management team, working to ensure Technical Changes and new applications/systems releases are successfully delivered in line with the firm's ITIL-based … activities for compliance. Analyse incident logs caused by releases to identify occasions where process has not been followed and opportunities to improve. Supporting the Service Desk/Incident Managers on incidents relating to pilots, ensuring they are tracked and escalated appropriately Ensure that the software asset management system is … IT Risk register to identify and manage operational risks Supporting the Weekly CAB meetings And you: The successful candidate will have experience in a Service Delivery role, administering Release and Change activities. You'll have an ITIL qualification to Foundation level, and ideally specific Release, Control, and Validation more »

Role Purpose: The Delivery Director will be responsible for leading the delivery of a modernised Human Capital Management (HCM) solution to replace a Legacy core HR system and a number of associated point solutions across areas such as recruitment and learning. This role will lead all aspects of … programme delivery over a multi-year period, ensuring the programme comes in on time, budget and delivers the planned benefits to meet the complex needs of a multi-stakeholder environment. This role is pivotal in ensuring that the charity can effectively support its beneficiaries through the efficient use of … modern technology and processes, ultimately enhancing the overall service delivery to armed forces veterans and their families. The Delivery Director will be a key figure in driving this significant change within the organisation. Key Deliverables: Ownership and responsibility for successful end-to-end programme design and delivery more »

preferred) and internet connectivity. Experience with EDR, M365 security, SIEM, Vulnerability management, MITRE attack framework and Incident response. Experience of providing knowledge transfer to Service Delivery teams and developing other cybersecurity team members. Having an in-depth understanding of threats in a mission critical or national infrastructure environment. more »

processes. Work independently to resolve complex security issues, with support and guidance from the Cyber Security Manager and Security Architect. Provide knowledge transfer to Service Delivery teams and mentor other members of the cybersecurity team. Develop an in-depth understanding of threats in a mission-critical or national more »

Our client, an esteemed organisation in the Public Sector, is actively searching for Service Engineers (onsite) to support their dynamic team on a contract basis. This role requires a committed individual who can contribute to enhancing service delivery standards within the digital domain of governmental operations. Key … Responsibilities: Key Responsibilities Provides excellent, professional, frontline customer service through the provision of ICT advice and support: o Via phone, email and tickets through the Digital Support Desk o In person in the Commons and Lords Digital Service drop-in centres o In person at users' places of … Proven competency in managing and servicing digital systems within the public or a similar sector 1 st & 2 nd Line Operations Experience Knowledge of Service Desk processes and procedures, and ability to ensure they are followed correctly. Personal Organisation Organisational and time management skills with the ability to proactively more »

our Software Design team and will be responsible for designing end to end solutions and providing governance for the overall design in conjunction with delivery partners. What you'll be doing: '€¢Designing and reviewing solutions utilising D365, Power Platform & OpenEdge. '€¢Establishing governance and principles on the project level. '€¢Produce … documentation of systems, architectures, process flows, and value-chains. '€¢Support bid and tender responses. '€¢Governance and design of a complete solution from inception through delivery to handover. '€¢Scoping, feasibility and definition ultimately leading solution design and configuration for the engagement. '€¢Promote co-operation and facilitate coordination of all technical … and non-technical streams within a programme to achieve the successful delivery of an integrated solution. '€¢Be an excellent communicator and comfortable at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations. '€¢Support the Project/Programme more »

on a shift Rota Are you a tech-savvy problem-solver with a experience with D365 Sales and a passion for providing excellent customer service? We're looking for an IT Application Support Specialist to join a hybrid team in central London. This role is perfect for someone who … Maintain, update, and configure applications to ensure seamless operation. Collaborate with your team and external partners to resolve technical issues. Offer top-notch customer service, managing incidents and escalations efficiently. Conduct testing on new and existing systems to ensure integrity and robustness. Work with business stakeholders to understand their … needs and suggest improvements to applications and processes. Uphold ITIL framework guidelines to maintain high standards in service delivery. What We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. more »

leading CAB review meetings. You will be responsible for developing and owning the relationships between the Change and Asset & Configuration Management team and the Service owners, whilst ensuring the Change and Asset & Configuration Management Process and CMDB are fit for purpose with integrated dependencies, used in a compliant manner … and implementing Data Connection enhancements (automation). Change Management - Administering the various change processes, reviewing RFCs, providing guidance and support to change requesters Continual Service Improvement - Be actively involved in identifying, developing and implementing service improvements. Configuration Management - Develop Process and governance, manage daily exceptions/workload, Identify … Configuration Management function. Technical expertise and the ability to apply functional knowledge to complex and diverse situations Experience of working within an ITIL based service delivery model. Knowledge of managing performance with internal delivery teams within a service frame work, including SLAs and KPIs Services offered more »

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders, up to and including C-Suite. Snippet more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

virtual GP Access to a health & wellbeing app Savings, loans and salary advances Training & Development Enhanced overtime rate Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with … will already have experience gained in a similar role. You will work a continental shift pattern but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you more »

the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorates teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we … essential. Experience of policy, crisis management and or intelligence analysis/operational work is desirable. Overall, this job offers an excellent combination of initiative, service delivery and policy work covering the full range of Londons city operations. The job will involve weekend working on a rotating basis and … understand requirements, gathering extra information when needs are not clear Represents the GLA positively by interacting effectively with stakeholders Delivers a timely and accurate service Understands the differing needs of stakeholders and adapts own service accordingly Seeks and uses feedback from a variety of sources to improve the more »

Job Title: Technical Service Manager Location: City of London Salary: £60,000 -£70,000 We are seeking to recruit a Technical Service Manager to join a dynamic Engineering Service provider in London. As a Technical Service Manager, you will be responsible for ensuring the successful delivery … key member of a successful team working closely with the customer to ensure tge clients receive the highest level of service. Responsibilities: Manage technical service delivery to clients, ensuring high quality and timely delivery of services Develop and maintain strong relationships with clients, ensuring customer satisfaction and … retention Manage technical resources, including staff and contractors, to ensure that they are effectively utilized Identify and implement service improvement initiatives to enhance service delivery quality and efficiency Monitor and report on service delivery metrics, identifying areas for improvement and taking corrective action as necessary more »

role of Regional Surveyor, you will play a role in helping themcontinue to deliver on their ambitions, through leading on responsive and planned maintenance service delivery for with supported housing and self-contained accommodation in a designated region. Additional key responsibilities will include: Responsibilityfor inspections of responsive and … complex repairs, damp and mould. Supporting the delivery of capital and revenue reinvestment programmes and major projects, including cyclical maintenance programmes, refurbishment of acquired assets, onboarding new buildings, and managing termination dilapidations. Build strong relationships with our internal and external clients to deliver a high quality, customer focused service … the rest; from home, or otherLondon or regional locations. About you They are looking for a skilled Surveyor with proven experience in management and delivery of responsive repairs, major works projects, and planned reinvestment programmes or cyclical maintenance programmes. You may hold an HNC/HND level qualification or more »

delivering best-in-class engineering solutions, we offer an outstanding career opportunity with significant potential for professional growth. Key duties will include: Lead the delivery of Technical Services, ensuring operational efficiency, compliance with statutory maintenance, and adherence to SLAs for both planned and reactive maintenance. Drive team performance, offering … hands-on leadership to enhance service delivery, reduce subcontractor dependency, and upskill the team. Engage in strategic client conversations to advocate for engineering excellence and future-proofing estate management. Ensure 100% uptime of critical assets, maintaining compliance with organisation and client-specific health, safety, environmental, and quality (SHEQ more »

client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. Role Description We are now looking to employ a Service Engineer to work in the Central … London area. As a Service Engineer you will carry out the routine maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control, Portable Extinguishers, Disabled refuge and call/toilet systems, smoke vents, dampers, Emergency Lighting, in accordance with the current Standards and Codes of Practice. This role will include more »

Recruitment Service Delivery Manager London £40k-£50k Salary 20% Bonus + Company Benefits Your new company: You'll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in today's leading organisations. Leveraging our … staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a Service Delivery Manager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable our … their project budgets and deliver digital transformation portfolios at pace. ** Please Note ** This is not a Project Manager opportunity, nor is it an IT Service Delivery Manager vacancy - We are hiring for a "Recruitment Service Delivery Manager". We need someone who understands the recruitment industry more »

that drive success for our clients.To understand more including day-to-day life at Clarksons, visit us at Role SummaryWorking within the ServiceDesk and Service Delivery team, the person in this role will require a high degree of service knowledge, technical support, and desktop service skills. … You will work with the End User Community through the EMEA regions, providing support, knowledge, and delivery request-based services that we can measure, improve, and iterate on.This role may require work to be completed outside of the standard office hours and may also require travel to the UK … and other Clarksons offices where needed. What you’ll be doing Building a reliable, secure, scalable, technical adept Service Support team for colleagues in theEMEA region, with multiple engagement points for service, each of which covers a 24/7 period.Act as the key point of escalation and more »

Service Delivery/IT Operations Lead – Up to £360 P/D Inside IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations … per day. You will also be required in the office 5 days a week. This is a role where you will be leading service delivery, with that in mind you will need: Solid Experience in a Similar Position Experience in the Financial Industry – Preferably Buy-Side ITIL Qualified more »

lead on small projects and/or large changes. - Manage a portfolio of projects & changes. - Deliver business requirements benefits, cost reductions and/or service improvements. - Process Design - Provide Business Process design & documentation expertise. - Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. - Support the Business Partner … in defining the HR Technology/Systems strategy. - Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BAs, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. - Lead Continuous Improvement for the BA team. - Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … HR, Payroll & T&A systems experience. - Strong Analytical skills. - Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BAs, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. - IT Service Delivery & HR Systems Application support experience. - Knowledge of how IT Applications - can maximise business advantage. - Participating more »

lead on small projects and/or large changes. Manage a portfolio of projects & changes. Deliver business requirements benefits, cost reductions and/or service improvements. Process Design - Provide Business Process design & documentation expertise. Test & Training - Test, Implement & Train - facilitate with System & User Acceptance Testing. Support the Business Partner … defining the HR Technology/Systems strategy. Provide leadership to Business Analyst & Functional Consultants & projects teams consisting of - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & Outsource partners. Lead Continuous Improvement for the BA team. Chair Business Change boards - qualify, prioritise & schedule the backlog of change requests & enhancements. … Payroll & T&A systems experience. Strong Analytical skills. Leadership - ability to lead Business Analysts & Functional Consultants & projects teams - BA’s, Infrastructure Analysts, Solution Designers, Service Delivery & external resources. IT Service Delivery & HR Systems Application support experience. Knowledge of how IT Applications - can maximise business advantage. Participating more »

and financial stability for the British people.The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability.Work for an organisation steeped in … the DG areas are: Markets & Banking, Prudential Regulation, Monetary Policy, and Financial Stability.This role is critical in effectively forecasting demand and leading the efficient delivery of appropriate technology services, systems and products within the DG area. The role is also critical for enabling the Technology Leadership Team to build … DG area aligns with the wider Bank strategy and its broader technology architecture roadmap.• You will have overall accountability for ensuring that the technology service provided to your DG meets the requirements of your DG area and is in line with the defined Technology strategy as set out by more »

experience in IT support? Our client are a leading manufacturing organisation based in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the Service Delivery Team to provide a high level of support and service delivery … to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required. Create and maintain all appropriate service desk documentation - Supplier contact details, IT policies, Standard Operating Procedures (SOP), Diagrams and desk layouts with user details, assets register, etc. Manage the support … Active Directory, Phone System etc. Previous Experience and Knowledge: 1 years’ experience of 1st line support/delivery. Ideally some knowledge of ITIL and Service Desk operations. Clear communication skills using all media, tailored appropriately for the audience. Ability to work under pressure and to agreed targets Understanding of more »