Team Lead, Enterprise Customer Support
London, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Global Relay
encourage you to apply if your qualifications and experience are a good fit for any of our openings. Your Role: The Enterprise Customer Support team helps ensure our services run correctly and smoothly for each customer. They troubleshoot services and use creative problem solving to get … to the bottom of every technical issue. This team is available 24x7 to quickly assist our customers - whether it requires sifting through server logs, configuring software, or troubleshooting an Exchange environment and ALL Archiving Products and Services provided by Global Relay. The Enterprise Lead will be focused on … the day-to-day management of all Support cases related to Enterprise customers, including but not limited to data ingestion, user management, technical troubleshooting and systems support. The role will work in conjunction with the Sales/PMO teams during the post-sale and on-boarding process and more »
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