5 of 5 ITIL Jobs in Luton

system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have More ❯

. Familiarity with additional tools like Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ More ❯

Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work More ❯

homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met. What you will be doing: Handling 1st line technical support queries professionally and efficiently Maintaining a high degree of customer service for all support queries and ensure … an analytical approach to problem solving Support users in the use of hardware equipment Provide users with understandable advice to avoid recurring issues Maintaining that internal SLA’s and ITIL v4 processes are followed Working to an expected set of standards outlined in a service desk Handbook Assisting with documentation to be stored within our knowledge base Assisting the Service … necessary Undertaking ad-hoc requests as directed by line manager & Head of Service Delivery To be successful in this role, you will need: Experience working on service desk using ITIL v4 is desirable Networking Experience (LAN, WAN & Wi-Fi) Experience using and troubleshooting MS Office Suite Knowledge with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation More ❯

project delivery, ensuring alignment to strategic goals. Change & Release Management: Experienced in designing, owning, and enforcing structured change/release processes, including approval workflows, impact analysis, compliance, and governance (ITIL knowledge essential). Governance Expertise: Proven ability to manage release/change processes with control, discipline, and measurable value delivery. High-Performance Teams: Track record of building, mentoring, and leading More ❯