adhered to. Responsibilities: Providing hardware support and installations covering PC, server, networking, firewalls, Wi-Fi and disaster recovery. Providing software support and installations covering Windows 10, Active Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V/VMware Complete customer change requests in line … Update and create Knowledge Management documentation Required skills: ITIL knowledge Understanding of hardware, software, network and infrastructure technologies Office 365 support and administration Microsoft Windows 10/11 support and administration Proven experience in a customer facing 1st/2nd line position, preferably for an MSP Technical certifications advantageous ...