1 to 1 of 1 3rd Line Engineer Jobs in Manchester

long-term value. In over 25 years, its made us a trusted provider to UK organisations across the public and private sector. As a 3rd line infrastructure engineer, you will be responsible for troubleshooting, resolution or escalation of issues assigned to you while ensuring the … backup/recovery technologies. Working closely with the larger managed services team, you will act as a technical escalation point for the 2nd line engineers relating to the aforementioned technologies. Day to day you will: Manage incidents from customers and LIMAs cloud environment on a priority basis and … ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs. Provide a knowledgeable point of technical escalation for the 2nd line engineers relating to your skillset and assist our Customer Success Managers, who are aligned with our customers and offer guidance on breaking down technical more »