1 to 1 of 1 Applications Support Analyst Jobs in Manchester with Remote Work Options

The Application Support Analyst plays a critical role in supporting our global community of Travel Counsellors with our bespoke technology platform. This platform includes Phenix, MyTC, and its direct ecosystem of integrations. About the Role You will act as a second-line technical support … you will be responsible for proactively identifying challenges with platform performance or stability to ensure the platform operates within our service levels. The Application Support Analyst aids front-line support and technical teams with internal applications and ensures that only genuine issues with … core hours for critical and service-related incidents. Produce statistics, KPIs and Management Reports relating to application and service outages. About You This Application Support Analyst role will suit an individual passionate about customer service and has a track record of providing specialist support more »