1 to 25 of 60 Customer Experience Jobs in Manchester

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

operate across multiple offices in the UK, France, and the US. Their expertise spans Enterprise Content Management, Cloud Computing, Cyber Security, Digital Transformation, DevOps, Customer Experience, and Managed Services. If you are passionate about IT and ready to kick-start your career in a dynamic and supportive environment … Escalate IT issues as necessary. Log and manage tickets using our ticketing system. Provide technical support for hardware and software. Ensure high levels of customer service. Actively participate in project work. Contribute to the creation and updating of self-help and knowledge-base articles. Full training and support will … Grade 4/C in Math's and 5/C in English ? Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice. Next Steps: If this sounds like more »

BASIC QUALIFICATIONS Significant practical engineering experience including a supervisory role managing people. A Bachelors degree in a technical discipline (Industrial, Electrical, Mechanical, Civil) from an accredited university or equivalent experience. Multi skilled in both electrical and mechanical disciplines. Experience of automated equipment including packaging machinery, sortation and conveyor … systems. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. Experience of working to appropriate health & safety standards and regulations. Solid computer skills (MS Office, CAD). DESCRIPTION This role focuses on those who have military experience interested in working … team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a real … focus on everyone taking ownership of their own role, whilst learning from each other’s experience to support individual personal development. Duties to include but not restricted to: Regular reporting of numbers and hitting sales performance targets Setting out, Implementing and managing framework agreements for our defined vendors. Work … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential new more »

departments. This is an opportunity to contribute to a company celebrated for its innovative designs and a workplace that values collaboration, creativity, and a customer-centric approach. You will report directly to the Project Manager and will play a key role in enhancing our order management systems, encompassing order … driving change and promoting efficiency across the business through strategic IT and business solutions. Key Responsibilities: Align IT initiatives with business objectives to enhance customer experience. Analyse current business processes: document "as is" and "to be" scenarios. Maintain comprehensive project documentation and manage project timelines. Develop and execute project … in technology trends and business process innovations. What are we looking for? Passion for data and analytics. Proven analytical abilities and strong documentation skills. Experience explaining complex IT processes to non-technical stakeholders. Highly organized, adaptable, and capable of managing multiple priorities. A problem-solver with a strong drive more »

leadership positions. Working closely with the Product Director, you'll refine and size the development backlog, elevate our technology platform, and deliver an unparalleled customer experience. If you thrive in collaborative, creative teams, and have a track record in similar environments, we'd love to have you on board. … Experience: Over 5 years of commercial experience with an excellent understanding of Azure. Experience in developing bot/automation technology within Microsoft or Google Cloud Platform. Essential experience with C#, Python, JavaScript, NodeJS, .NET, React, HTML 5, CSS, and Bootstrap. Azure Function Apps & App Services, Agile … Azure system architecture, performance, and security. Previous involvement in team projects of varying complexity. Desirable Skills: Automated testing. Understanding of Progressive Web Application Technology. Experience working with Azure Cognitive Services and Open AI. Experience with Azure Front Door/NAT Gateways. If you are interested, please reply by more »

record breaking year. Sounds great, right? But what does the role look like!? The Role: As an Ecommerce Trading Specialist , you'll harness a customer-first mindset to drive sales, margin, traffic, conversion, AOV, and customer experience. You'll strategically shape the direction of onsite merchandising and optimisation … metrics. You'll refine and implement SEO strategy to attract quality traffic, manage onsite merchandising and optimization tools, and advocate for an excellent online customer experience. Collaborating closely with the Digital Marketing Teams, you'll optimize category traffic across all E-Commerce channels, including email, paid search, and affiliates. … That's the important bit, now...who are you? Do you have... Commercial awareness with a strong trading focus? Strong experience using Google Analytics? Strong CMS experience within Shopify or Magento? Strong understanding of SEO? A background in retail? Yes? Then get in touch because this is the role more »

systems, your business is vulnerable. *Boosting efficiency* Chasing customers for payments is costing businesses time and money and can lead to cash flow issues. *Customer convenience* Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after. Being able to … Stay switched on Be a problem solver Nothing is too much *Salary: £45,000 - £50,000 + Bonus* Do you have service desk management experience? If so, we're on the hunt for an accomplished Client Support Manager who can steer both our customers and support team members towards … excellence. This role demands a proficient individual who can adeptly handle customer queries, foster strong client relationships, delve deep into our technology and vision, all while effectively managing and inspiring our support team. We’re seeking an individual who thrives in competitive environments, exudes high energy, and is ready more »

An experienced Telecoms Engineer with relevant experience is needed to join our team at IPEX, a leading telecoms provider based in Manchester, on a full-time basis. The successful candidate will be responsible for providing technical support to customers, troubleshooting and resolving technical issues, and assisting in the development … our customers and suppliers, liaising in a pleasant manner and providing clear and accurate information always Providing technical support to our Service team Troubleshoot customer issues on time Assisting with 1st, 2nd and 3rd line issues Assisting the Operations teams, provisioning and installing new systems, conducting site surveys, general … porting, system training, creating and delivering training guides and videos with new starters Liaising with Suppliers as and when required to assist in resolving customer issues and carrying out relevant testing as per their recommendations Identify and escalate issues to the appropriate personnel Monitor customer feedback and provide more »

As a Strategy Director at Havas Lynx Group you will lead the Customer Experience strategy team, in collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in … tactics that meet an experiential need. It's a leadership role, and will involve managing a small but growing team with varying levels of CX experience. The job of the CX strategy team is to get a deep understanding of the journeys that our patients and doctors are on, spot … might be anything from a website, to an event, to an app. From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines. You more »

K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years' experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise, and … delivered by our world class service. To learn more about our company, please visit www.k3btg.com. Reporting to the Head of Customer Experience and Project Delivery, the Project Manager is responsible for managing the timely delivery of quality project implementations, resulting in a positive customer experience and … K3 Syspro ‘IDEAL' project methodology, which itself is based upon PRINCE 2 principles. The Project Manager is the key point of contact with the customer and should maintain the suite of project documentation relating to each project, (such as project meetings, consultancy visits, development meetings etc.) and ensure it more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... more »

for the following: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a vast range of projects, including website design and content, the App, social … and any other areas that need to have the stamp that you’ll help to develop. The Senior Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, high-fidelity mock-ups, all through to development, QA, and sign-off. Able to liaise and develop relationships with internal more »

is a brand new, and critical role; and will be pivotal in spearheading the digital transformation journey of the organisation, whilst revolutionising the learner experience across their client organisations. Are you a dynamic and forward-thinking IT Leader; eager to lead the charge in transforming a growing business through … profitable growth through innovation and technology. As a rapidly growing organisation, they recognize the importance of embracing digital solutions to streamline operations and enhance customer satisfaction. The Opportunity As IT Director, you will play a pivotal role in shaping the technology strategy, driving efficiency improvements, and delivering innovative solutions … the core learner journey and recruitment products to elevate the entire revenue stream Ensure that training delivery is supported by innovative technology to enhance customer experience About You We are seeking a collaborative and tenacious leader with a demonstrable track record in senior IT/Digital roles. The more »

you will do This is a coaching & performance development role where you are expected to use a variety of skills to maximise performance and customer experience across all relevant cross functional teams. To are expected to be subject matter experts, responsible for the maintenance of all regulatory & nonregulatory … one meetings with contact centre agents and developing coaching plans Responsibility for maintaining regulatory & nonregulatory knowledge and delivering this to the CSC Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs Recommendations for process improvements and put solutions into practice to … continually improve our service and enhance customer experience Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans Required profile: What we look for Contact centre experience Experience of successfully driving performance through coaching Ability to flex more »

K3 is a leading global supplier of integrated business systems to retailers, manufacturers, and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise, and … our world class service. To learn more about our company, please visit www.k3btg.com. THIS IS A FIXED TERM CONTRACT Reporting to the Head of Customer Experience and Project Delivery, the Project Manager is responsible for managing the timely delivery of quality project implementations, resulting in a positive customer experience and a reference-able customer. The Project Manager is expected to be able to deliver projects in accordance with the K3 Syspro ‘IDEAL’ project methodology, which itself is based upon PRINCE 2 principles. The Project Manager is the key point of contact with the customer and more »

guests. With a passion for exploring unique destinations, we specialise in curating exceptional luxury cruises, offering unique adventures, and ensuring the highest level of customer satisfaction. Our team is committed to innovation, quality, and creating memories that last a lifetime. We are looking for an enthusiastic, commercially focused and … highly motivated E-commerce Executive with previous experience in a similar position, working for a privately owned business with the ability to work in a fast-paced environment. As the E-commerce Executive you will be responsible for driving our online offering by increasing conversions and direct bookings across … team who have significant growth targets and will be a key player in achieving those targets, whilst being passionate about delivering the best online experience for our guests in a creative and data led way. This is an exciting time to join as you’ll have the flexibility and more »

the strategic development, design and implementation of the shared care record across the ICS to support better health and care, improved patient outcomes and experience, and better value and affordability. Contribute to the strategic leadership of the procurement, development, deployment, reengineering, optimisation and integration of the shared care record … of citizens across Greater Manchester. Here at HInM we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We are positively challenging traditional … working space. We combine remote working with two days a week on site in our state-of-the-art offices. If you want to experience working for an organisation that is empowering teams to create a positive working culture in a supportive and safe environment, making their staff feel more »

Street, London. Role Overview As the Ecommerce Coordinator – Website & App, you will define and implement a high-performing strategy to maximise revenue and improve customer experience across our website and app. Identifying opportunities for growth and optimisation, you’ll work collaboratively with Marketing, Buying, Merchandising & Operations to lead … design. Setting and driving successful strategies for CRO & SEO. Reporting and analytics, with actionable insights. You Should Apply If Passionate about creating industry leading customer experiences. Problem solving aptitude, with strong organisational capability and attention to detail. At least 2 years’ experience in a Product Owner or similar … role. Experience managing internal or external development teams. Experience with Shopify. Solid technical understanding and knowledge of UX, CRO & SEO. The Interview Process Stage 1 – Internal Recruiter call (15 mins) Stage 2 – initial chat (30 mins) an introductory conversation with the hiring manager to learn more about yourself more »

are looking to recruit a highly experienced E-COMMERCE MANAGER to join their dynamic team reporting to the Marketing Manager to deliver an excellent customer journey focusing on personalisation to optimise the website for their valued customers . The successful candidate will have experience working for a successful … online fashion brand, strong experience in MAGENTO/BIGCOMMERCE Your responsibilities will include coordinating the day-to-day trading activities on the brands websites and app globally, ensuring that all core KPIs are met and exceeded. Your Team The brands philosophy revolves around innovation, creation, and repetition. Established as … their team focuses on understanding their customers and delivering an easy and enjoyable shopping experience. Daily duties and responsibilities ● Ensuring a seamless and relevant customer journey for both new and returning visitors, across both the website and mobile app. ● Managing the Product Data Feed for all Marketing Channels, including more »

who are looking for a Online Merchandiser to join their team! The brands within the group focus on streetwear and athleisure so anyone will experience in these styles is preferred, however any fashion experience is welcomed! You will be responsible for stock management across retail, web and wholesale … that stock cover is acceptable. Responsibilities: Monitor key trading tasks such as stock management, fragmentation, and slow movers. Liaise closely with merchandising, operations, and customer service teams to improve efficiencies, trade, and customer experience. Take ownership of our WMS software and how it's utilised across the business. … trade performance including KPIs, providing data-driven insight, and conducting deep dives were needed to better understand shopping behaviours and trends. Requirements: Proven working experience in merchandising role within the fashion/retail or similar industries. Strong excel ability including pivot tables, advanced filtering and Vlookups/Xlookups. Hands more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »