1 to 25 of 49 ITIL Jobs in Manchester

requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution of incidents - circa. 7 Support Engineers To be considered for the role … you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line Support Team respond to requests maintaining clients' systems to an agreed level Responsible for more »

Fortinet Backup administration, preferably Rubrik Implementing and managing VMware and Hyper-V virtualisation technologies Monitoring tools, such as LogicMonitor Atlassian administration Service Management/ITIL SaaS Application Management more »

Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to more »

an ISO 27001 environment -A strong communicator to technical and non-technical peers and colleagues across the business at a range of levels -Ideally ITIL accredited Immediate start- North West, Greater Manchester/Lancashire based. Hybrid working The successful candidate will need to be North West based ideally, as the more »

Directory/Group Policies Networking Protocols - DNS, DHCP, TCP/IP Excellent problem solving skills Customer-orientated approach, delivering outstanding customer service Knowledge on ITIL or other frameworks Driving Licence/Own car Highly Desired: Experience working within warehouse, manufacturing or e-commerce environments Experience working with inventory/warehouse more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do more »

present to leadership What we are looking for: Bachelor's degree in related field or equivalent experience (Masters degree preferred) BRMP, PMP, Six Sigma, ITIL certifications preferred 16+ years of IT-related work experience 10+ years in management roles Strong experience in project management and system architecture methodologies Exceptional written more »

Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing … improvement . Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding. Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention. Act as the first point of escalation for incidents and requests from wider DCC business. About the more »

Strong experience in delivering proactive IT Support. Establishing, securing and managing Office 365 and Azure platforms. Experience of working in regulated businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV more »

enabled departmental environment Able to analyse and to present quality and MI along with improvements Good working knowledge of standard Microsoft Office suite desirable ITIL qualifications desirable Excellent interpersonal skills Able to identify problems objectively and subsequently solve them Excellent communication skills including the ability to work collaboratively, negotiate, influence more »

CEH, CISA) Preferable Able to translate Information Security and IT risk language into business language. Risk Management methodologies, frameworks, and standards (ISO 27001, ISO31000, ITIL, COBIT) Able to build and maintain relationships and influence key stakeholders across the business. A creative and analytical mind with good stakeholder interfacing and excellent more »

a team and collaborating with others to achieve a goal Experience of supporting enterprise networks Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services Qualifications GCSE Maths and English - Grade 4 minimum Service Desk Institute ITIL Foundation This is an office based more »

Packages, Service Introduction Plans, processes, and operational readiness material to support a smooth transition into all IT functions Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Responsible for ensuring that wider processes within Service Operations are reviewed and updated as applicable Contribute to … experience will be beneficial for the role: Proven experience co-ordinating Service Design and Service Transition activities for new and changed services Understanding of ITIL Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management more »

of quality and professionalism. • Excellent Time management skills. • Team Player – ability to work as part of the team to deliver operational excellence. • Awareness of ITIL methodologies and best practice. • Previous employment in a similar role. • Ability to show flexibility to help the changing needs of the team. • Adhere to company more »

and business operations.Familiarity with delivery tools such as Atlassian - Jira, Confluence, MSProject.Recognized delivery certifications (Certified Agile, Scrum Master, SAFe Agile, PMP, Prince2 Practitioner, MSP, ITIL).Preferred Qualifications:Experience with the GDS Service Manual and cybersecurity technology stacks.Knowledge of common digital delivery technologies (AWS, Azure, Google Cloud, Oracle, SAP).Understanding of more »

and maintenance including routers, switches, wireless lan controllers, firewalls and software to manage networks and peripheral network devices Desirable Knowledge of IT Infrastructure Library (ITIL) Best Practice Knowledge Essential Substantial experience of network configuration, management and maintenance including routers, switches, wireless LAN controllers, firewalls and software to manage networks and more »

and maintenance including routers, switches, wireless lan controllers, firewalls and software to manage networks and peripheral network devices Desirable Knowledge of IT Infrastructure Library (ITIL) Best Practice Employer details Employer name Manchester University NHS Foundation Trust Address MFT Sites Manchester M13 9WL Employer's website https://mft.nhs.uk/ more »

Influence and instil confidence at a senior level through exercised ownership of programmes and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential … Service Now. Ownership of identifying operational Risks and ensuring full mitigation is in place. Participate and lead in lessons learned activities post programme release. ITIL certification What To Do Now Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you more »

maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for … Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid more »

a skilled Change Manager to drive forward their change lifecycle process improvement. The Role: Your responsibility will span the modernisation and standardisation of the ITIL change management across a group of companies. Working with numerous stakeholders you'll need to gain a deep understanding of the current challenges, assessing the … opportunity to create and own a standardised framework which will be implemented across the group. The Skill Requirements: Proven Change Management experience in an ITIL environment Excellent background running CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM more »

of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material tosupport a smooth transition into allIT, ensuring compliance with key ITIL processes. Development ofall standard Service Design & Transition Procedures, Artefacts and Templates. Identified Operational Assurance Testing for newand change services to ensure that services that are … Availability Management, Capacity Management and Information and Governance. Experience of project delivery and working within a Governance framework. Experience of security system implementations preferred. ITIL intermediate qualification V3 or V4 is preferred. more »

Design Package, and that it meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. If you possess a combination of some of the … onboard all new and changed solutions delivered into the production environment Demonstrable understanding of Availability Management, Capacity Management and Information and Governance Understanding of ITIL Experience of project delivery and working within a governance framework Experience of security system implementations preferred In return you will be rewarded with: Generous annual more »

comprehensive operational requirements and service designs. Financial Efficiency: Analyse system performance and provide reporting to identify significant cost-saving opportunities. Qualifications and Skills: Certifications: ITIL Foundation Certificate V3 (preferable) Certified Cloud Professional or equivalent Cloud Engineering experience Microsoft 365 Administrator Associate certifications (Modern Desktop, Messaging, Teams, Identity & Access, Security) Technical more »

Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing … continuous improvement. Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding. Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention. Act as the first point of escalation for incidents and requests from wider DCC business. Preferred experience more »

Management, Mobile Itinerary applications and Analytic platforms Knowledge of alternative global online travel booking tools alongside an understanding of API and data integration platforms ITIL/Service based and Project Management qualifications or experience Proficient in the use of MS Office suite Proven record of working in a fast-paced more »