Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Cornwallis Elt Ltd
a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problemmanagement processes. A unique opportunity to work in a technology-focused insurance company in the heart of more »
within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures to restore normal service operation. Identify and investigate solution defects within the production environment and communicate … and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential The successful candidate will possess the ability to: Proficiency in using Microsoft … applications including Excel and PowerBI Working knowledge of SQL Incident management, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problemmanagement to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of more »
LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & ProblemManagement processes TIL Foundation certification For more information, please apply! We are an equal opportunities employer and more »
for our customers. A thirst for proactive continuous improvement is critical and working closely with stakeholders to improve monitoring is a key requirement, therefore problem solving skills are essential. You'll be the ‘go to’ for Customers and Senior Management. Strong stakeholder management skills are a must. This … and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, ProblemManagement and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing and new processes more »
Manchester Area, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
+ benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, ProblemManagement, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman … and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support … building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply more »
Bolton, Greater Manchester, North West, United Kingdom
K3 Capital Group Plc
policies within the group. Responsibilities will include: Responsible for all aspects of day-to-day operation of IT infrastructure. Working with the IT team management to deliver system improvements. Working with third party support providers and suppliers. Infrastructure Management - Provide day to day management and support of … control requirements. IT Service & Support - Provide second and third line support to both internal and external IT service teams in order to deliver effective problem resolution. Manage access control for infrastructure and applications in line with company requirements and procedures. Vendor/Supplier Management - Support HGI in delivery … businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV platforms, Teams integrated VoIP, MDM. Working knowledge of Cisco\Meraki. Experience of working within structured service environments which include incident more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial … for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing … Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & ProblemManagement processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new more »