1 to 25 of 42 Service Delivery Jobs in Manchester

Motor Trade Service Advisor required in Bolton, Greater Manchester/Lancashire Mon-Fri 8.00am - 5.30pm Alternate Saturday mornings, 8.00am - 12.30pm Salary in the region of £24-25,000 basic plus bonuses with OTE up to £35,000 Benefits are second-to-none including: 25 days holiday, Vitality healthcare & dental … up to 4 cars without the associated company car tax), life assurance, income protection + more Responsibilities: Greet customers and assist them with their service needs. Schedule appointments and ensure timely service delivery. Communicate with customers about their vehicle's service needs and provide accurate estimates for … repairs. Coordinate with technicians to ensure that vehicles are serviced in a timely and efficient manner. Ensure that all service records are accurately documented and maintained. Handle customer complaints and resolve issues in a timely and professional manner. Follow up with customers to ensure their satisfaction with the service more »

Job summary To manage the Network Planning Department: To manage a team of scheduler compilers and support the Service Delivery Director by: planning and overseeing the efficient use of the department's assets involving the optimum utilisation of buses, driving staff, operating sites etc. work with TfGM to … services operated work with all departments to manage the smooth introduction of franchised bus services and subsequent contract changes to strict deadlines work with Service Delivery Team devising proposals to submit to TfGM to improve service reliability in the face of increased traffic congestion, changes to road … all aspects of the planning and introduction of franchised bus services are executed to the satisfaction of both parties, within agreed deadlines; Ensuring that Service Delivery Managers, Engineering Managers and Network Performance Managers are kept informed of franchised and operational requirements for each new or amended service more »

Manager You Will Have: * Technical background in Data Centre management * Flexibility to travel between sites * Mechanical or Electrical qualifications * Great technical knowledge coupled with service delivery skills * Be willing to travel between sites in and outside of Manchester when required *NOTE - Do not need to be based in … Manchester to apply! If you have any questions on the role please call Dea on 07458163032 . Keywords: Technical Contracts Manager, Data Centre, Service delivery manager, data centre contract manager, Hard technical facilities, contract manager, senior contracts manager, senior data centre contract manager, lead contract engineer, interior contracts … manager, head of data centre contracts, commercial manager, service delivery engineer, senior data centre manager, Key accounts service delivery, data centre engineering operations, chief engineer, data centre engineering manager, engineering supervisor, critical engineering leader, electrical engineer, mechanical engineer, Manchester, Greater Manchester, Castlefield, London, Kent, Crawley, Birmingham more »

Lead Solution Architect – Service Design Location – Warrington, Derby or Manchester Would you like to use your Service Architecture skills to deliver clean, affordable energy for all? The Lead Solution Architect - Service role reports directly to the Enterprise Architect Lead and operates within the Enterprise Architecture (EA) tower … fostering collaboration with the Service Delivery tower. This position is instrumental in bridging the gap between service design and delivery, ensuring that the architectural vision is translated into tangible service outcomes that align with the broader enterprise objectives. Why has the role become available? As … the Lead Solution Architect you will be the first dedicated Solution Architect in the Service Delivery function. What will you be doing? The Lead Solution Architect – Service Design will play a crucial role in segmenting core service components by conceptualizing, designing, and implementing comprehensive service more »

The ideal candidate should possess a minimum of 3 years experience in this field with strong technical background expertise. A comprehensive understanding of IT service management, cloud computing and Azur, and lead by way of technical ability, complimented byastute Service Deliveryand organised management. providing technical support to internal … to optimise business operations. The Digital Technology Services Manager plays a crucial role in driving the organisation's technological capabilities and ensuring the seamless delivery of IT services, contributing to the overall success and efficiency of the business operations.You will have two years minimum of line management experience in … DTS team at Mastercall Healthcare. The ideal candidate should possess strong technical expertise, excellent management skills, and a proven track record in managing IT service operations. You will be responsible for ensuring the smooth operation of our IT systems, providing technical support to internal and external stakeholders, and implementing more »

Job Title: Service Assurance Analyst Location: Manchester Salary: £75,000 per annum Contract Type: 2 Year FTC Our client, a leading organisation in the education industry, is seeking a dedicated Service Assurance Analyst to join their team. Coordinating all Service Design and Transition activities, ensuring adherence to … the organisation's IT Services Strategy. Collaborating closely with Project Teams, Workstream Leads, and the Service Assurance Management Teams to capture Service Design and Transition requirements. Developing Service Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition into all … IT functions. Ensuring compliance with key ITIL processes related to Service Design and Transition. Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's standards. Establishing and maintaining key stakeholder relationships, managing expectations, and promoting effective communication. Key Requirements: Previous relevant more »

more cost-effective process and change to our business services and fee earner community. It has resulted in the creation of the Casualty Innovation & Delivery Team; working alongside IT and a business transformation programme that addresses the way the entire Firm manages its matters and delivers the law. The … Role The Casualty Delivery & Innovation team is looking to expand their team with a focus on profitability within Casualty. The successful candidate will have a wide range of responsibilities, to include but not restricted to; leading requirements management across Casualty; driving the documentation of existing operational processes; supporting MMT … to assist with developing each teams requirements, finalising data sets, mapping of workflows and capturing any future requirements to be delivered outside the project. Service delivery Identify opportunities for enhanced service delivery through new ways of working, process efficiency, technology and IT solutions to drive continuous more »

of FWM engineers to support project delivery. Ensure that staff are provided with the appropriate information technology and appropriate training to maintain high-quality service delivery at all times. • Report and contribute at operational team meetings and implement agreed management strategies and line manage up to six direct … undertaking annual appraisals to agree, monitor and measure performance targets. • Manage programmes of work and deliver expert technical support, input, and services in the delivery of FWM projects including highway and public realm design schemes from inception to completion. • Prepare and assist with bid submissions for new work [one … long-term framework contracts] that enable the business to meet growth aspirations. Provide commercial management, project programming, resource management, risk assessment, quality checking and delivery management, including authorisation of project work. • Monitor utilisation of managed teams and take ownership of emerging issues with workload and pipeline. Provide leadership and more »

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer service delivery coordinator to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer … service skills, this position could be the perfect fit for you. You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you’ll receive a starting salary of £23,000-£27,000 + bonus + benefits and the opportunity to develop your … to manage a high volume of tasks effectively. Meticulous attention to detail and a commitment to maintaining a high degree of accuracy. Exceptional customer service orientation with a focus on delivering positive experiences. Problem-solving skills to efficiently address inquiries and resolve issues. Ability to work collaboratively within a more »

with us. Role Responsibilities: As the Lean Six Sigma Manager, you will play a pivotal role in optimizing our operational processes and ensuring the delivery of high-quality legal services. Your responsibilities will include: Process Analysis and Improvement: Lead end-to-end process analysis to identify areas for improvement … streamline workflows, and enhance overall efficiency within the legal service delivery framework. Project Management: Manage and execute Lean Six Sigma projects from initiation to completion, applying proven methodologies to drive tangible results. Collaborate with cross-functional teams to implement process improvements and monitor project timelines. Data-Driven Decision … recognized Lean Six Sigma certification (e.g., Green Belt, Black Belt) with a proven track record of successfully implementing process improvement initiatives. Strong understanding of service delivery processes and a demonstrated ability to apply Lean Six Sigma principles in a professional services context Proficient in data analysis and statistical more »

s convenience. Duties will include: · Working on projects for the installation of IT equipment at customers across the UK, dealing with the whole of service delivery from receiving an order to handover with on-site system sign off with the client · Acting as a single point of contact … completion to achieve a correct and completed installation · Confirming dates and details with clients for each project, ensuring the clients are updated regularly · Managing service delivery and Engineers' calendar/scheduling in projects, surveys, training, snagging, etc We would LOVE to hear from you if you have the more »

ensure an effective, efficient and compliant operation that meets all the conflicting needs of the business. Ensure that the short-term resource plan satisfies service and compliance requirements. Delivering exceptional customer service at every touchpoint. You will play a pivotal role in the delivery of the Aether … customer service standards, supporting the Aether operation to deliver Manchester Airports most premium customer journey. Responsible for opening and closing Aether terminal and facilities. Undertake equipment checks and testing of operational areas and write duty logs and notices with agreed protocols. Respond to security breaches, incidents and emergencies, taking … on-the-job coaching, however you do need: Excellent leadership and people management skills Experience of leading and managing a team in a legislated service delivery environment First class customer service skills able to demonstrate experience of building effective, lasting professional relationships with customers. Excellent resource utilisation more »

Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please apply below! Full … progression plan Company events 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of … client issues and requests Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role more »

team. Responsibilities: Technical: You will be responsible for the technical quality of work delivered in Casualty teams up to a value of £250K Technical & Delivery: You will ensure that quality and technical frameworks and processes in Casualty are working effectively and delivering value and mitigating risk. Clients: You will … in Bids and Tenders Development & Growth : Identification of training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers. Quality : Managing an effective audit function which delivers both internal and external audit requirements and forms an … integral part of the technical framework for improving quality and service delivery Qualifications: A proven track record of casualty file handling and passion for results driven performance and client care. Financial Authority of at least £100K Over 5 years experience of handling casualty claims including litigation. Pre Litigated more »

is seeking applications from high calibre senior estates and facilities leaders to join the Group Capital, Estates and Facilities Team to shape and support service delivery in our Hospital Group, The Northern care Alliance. Candidates must have significant senior experience in a complex provider organisation, including regular exposure … role as member of the Northern Care Alliance Capital, Estates and Facilities senior leadership team as well as supporting the development of standardised, efficient service strategies to support our four Care Organisations (Fairfield General Hospital, Rochdale Infirmary, Salford Royal Hospital and The Royal Oldham Hospital) and community estate. You … responsibility for leading and developing the Estates and Facilities Governance and Compliance function and for the development of Group wide, efficient, reliable and compliant delivery of the Estates Hard FM infrastructure and Facilities Soft FM service, providing a high quality, proactive and responsive service to all stakeholders. more »

provider of IT Managed Services, Cyber Security, and Telecoms for diverse SME clients. Based in Sale, South Manchester, we pride ourselves on exceptional customer service and tailored IT solutions. We manage IT needs on-premise and in the Cloud, covering Support, Helpdesk, Microsoft Solutions, Cyber Security, Hardware, Software, Telephony … and Monitoring platform (RMM) Provide Level 2 and 3 support and troubleshooting to resolve issues Collaborate with 1st and 2nd line engineers for optimal service delivery Conduct Cyber Security tasks including Cyber Essentials Accreditations, Penetration Testing, and Vulnerability Assessments Support Cloud-based telephony/SIP trunks configuration Conduct … re a motivated individual with a passion for technology and excellent problem-solving skills. Your experience and expertise will be pivotal in maintaining high service standards. 2+ years in a 3rd line support role 5+ years in IT Support roles Full UK driving licence and own vehicle Strong knowledge more »

an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment. The post holder will appreciate and be … as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role. Responsibilities and you … performance goals. * Taking responsibility for own daily collection call schedule. * Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same. * Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to: * Movements in more »

Job summary To participate in the provision of a Clinical Pharmacy Service to our member GP Practices defined within the Primary Care Network geographical location. Applicants should have completed 18-month CPPE Pathway course and be an independent prescriber with 2 years experience in primary care. Main duties of … for patients To sustain the future of local Primary Care Practices To be representative and supportive of all practices and lead the design and delivery of new ways of working - Ensuring local GP services are at the heart of the integrated system. We have 31 member practices across Heywood … to implement this appropriately within the workplace Demonstrates understanding of, and contributes to, the workplace vision Demonstrates ability to improve quality within limitations of service Reviews last years progress and develops clear plans to achieve results within priorities set by others Demonstrates ability to motivate self to achieve goals more »

3rd Parties overseeing all things infrastructure from design to implementation and ongoing BAU Support. This will include project management and overseeing seamless operations and service delivery. Tech You will need to be hands on and manage people/3rd parties covering the following ... Configure and manage hybrid Azure more »

report the implications of these to the Assistant Director of Finance Strategy.9. Ensure that commissioner contract requirements can be met, developing Data Quality and Service Delivery Improvement Plans where required. Monitoring requirements and improvement plans regularly throughout the year to ensure compliance.10. Lead on providing assurance on the … financial perspective, with the National Health Services (Charges to Overseas Visitors) Regulations 2015, and the supporting NHS cost recovery overseas visitors Guidance for NHS service providers on charging overseas visitors in England.19. Responsible for valuing the impact of changes in the National Payment System on the Trusts income position.20. … Enthusiasm, determination, motivated and positive Confident approach, hardworking, committed, and reliable Open, honest, and fair Treat colleagues with dignity and respect Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

We currently have an opportunity for an Income officer to join our Customer and Communities Team, to provide a joined-up customer focused income service to all tenants, whilst supporting tenant sustainment. You will be required to maximise income collection, ensuring performance indicators and service standards are met … and maintained. Who are we looking for? Excellent customer focus and experience of providing a customer facing service to customers in an arrears recovery or similar role. Ability to translate customer needs into service delivery and to gather, interpret and relay information from them. Negotiation and advisory more »

Job Specification: Cyber Security Team Lead Service Care Solutions is recruiting for a top legal firm for the role of Cyber Security Team Lead . This position offers an exciting opportunity for an experienced professional to join a well-respected law firm with offices across the UK, providing leadership … are highly desirable. Excellent communication and interpersonal skills. Experience in managing and growing a team. General Duties Operate within an ITIL V3 & ISO27001 focused service delivery framework. Manage stakeholder relationships effectively. Work to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Stay up-to more »

an individual who is bright, confident, positive and an excellent communicator. You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment. The post holder will appreciate and be … as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role. Responsibilities and you … performance goals. * Taking responsibility for own daily collection call schedule. * Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same. * Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to: * Movements in more »

support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. more »

Trusted Partnership: Establish the company as a competent and trusted provider of Cloud Solutions, driving growth in our monthly billed consumption services. Promotion and Delivery: Promote the company as a provider of tailored Cloud Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with all parties. Customer Engagement: Attend customer meetings to progress and close more »