role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of Active Directory, MS exchange, Office 365, Windows10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer more »
salford, north west england, United Kingdom Hybrid / WFH Options
ShortList Recruitment Limited
Support Analyst: Respond to incoming support requests via phone, email, or ticketing system in a timely manner. Troubleshoot and resolve issues related to MicrosoftWindows operating systems, Office 365, and other Microsoft products. Install, configure, and maintain software applications and hardware components. Collaborate with second line support technicians … skills and knowledge. Requirements for the Graduate IT Support Analyst: Commercial experience in a similar role (Desirable but not essential). Knowledge of MicrosoftWindows10, Office 365, and Active Directory. Familiarity with troubleshooting hardware, software, and network issues. Excellent communication and interpersonal skills. Ability to more »