Service Desk Manager
Telford, Shropshire, West Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Pertemps Telford
behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product lines. The ideal candidate will possess a strong background in technical support, excellent leadership … skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing the service desk operations. Our product lines span across multiple sectors, technology types and geographic … collaborative and customer-focused environment. Conduct regular team meetings, set performance goals, and provide coaching and mentoring to enhance the team's capabilities. B2B Customer Support: Oversee the resolution of technical issues related to hardware and software product lines for B2B customers and inter divisional support. Collaborate with more »
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted: