1 to 5 of 5 Back Office Jobs in the Midlands with Remote Work Options

framework in line with industry best practices and company goals. Use various data inputs to create highly accurate forecasts for multiple channels, including Front Office, Back Office, Outbound, and Digital. Track and improve Forecasting and Scheduling performance to maintain stakeholder confidence. Influence Call Centre Managers on Strategic … complex data analysis. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience in identifying performance trends. Ability to implement planning industry best practices and more »

standards. Key Responsibilities Use data, drivers, and forecasts to create tactical and mitigation plans. Develop efficient schedules for a variety of channels, including Front Office, Back Office, and Outbound. Negotiate offline time with stakeholders and Team Leaders to ensure efficient scheduling and Service Level Agreements (SLAs). … contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change management. Capabilities Excellent analytical ability and proven experience identifying performance trends. Ability to implement planning industry best practices. A proactive more »

through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way.? Our vision is to develop integrated information and technology that empowers our colleagues and provides real more »

standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include some travel. What youll be leading on Contribute to creating and reviewing a systems capability strategy which meets the business … through our transformation programme. We are helping to transform the way National Highways operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real more »

and investments are submitted in a timely manner, to agreed standards. The business is building an infrastructure to have a 2:1 ratio of back office team to Financial Advisors. Your responsibilities will include: Client servicing through creating new client packs, preparing LOAs and ensuring documents are uploaded … matched pension contributions and competitive bonus scheme Access to their internal academy which supports future career aspirations Hybrid working 2 3 days in the office, with remainder from home Locations Bromsgrove more »