1 to 16 of 16 Case Management Jobs in the Midlands

CMD, PHR and at final hearing level (although the latter is not essential). You will work from home. We use LEAP cloud-based case management and O365. Remuneration will be by way of a self-employed consultant fee share arrangement. Please apply with your CV together with more »

Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work more »

Role Title: HR Advisor (Employee Relations) About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and … deliver superior customer experience. Key Responsibilities & Deliverables: Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of various types of case including but not limited to long-term sickness, disciplinary, grievance, client removal, redundancy, capability. Gather relevant … facts for each case to ensure the advice given is the most appropriate in the circumstances. Take necessary steps to resolve cases promptly and drive achievement of critical SLAs. Highlight high risk cases, trends and management capability issues as appropriate, for the relevant sector in the client’s more »

You will be responsible for the delivery of application development to that help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages … including the practice management system; Propose, design and implement new and innovative systems and analyse existing systems to determine opportunities for streamlining and performance enhancement; When required, assist with business process analysis with a view to further enhancing and developing workflow processes; Work closely with the Projects team with more »

will be central to the oversight, enhancement, and upkeep of our array of HR systems. These include our HR and Payroll system (iTrent), our Case Management System (Jira), Flexible Benefits system, as well as all integrations . Youll be instrumental in ensuring these systems function seamlessly, optimising their more »

in legal services and commitment to placing technology at the forefront of their operations. They are seeking a skilled IT Trainer with expertise in Case Management and Document Management Systems to join their team. As their IT Trainer, you will play a pivotal role in ensuring that … their legal professionals are proficient in utilising technology to optimise case management workflows and document handling processes. Responsibilities: Develop and deliver training programs on Case Management and Document Management Systems tailored to the needs of legal professionals. Conduct training sessions, workshops, and seminars both in … training programs. Requirements: Proven experience as an IT Trainer or similar role, preferably within a law firm or legal environment. In-depth knowledge of Case Management Systems and Document Management Systems. Strong communication and presentation skills with the ability to communicate technical concepts effectively to non-technical more »

Job summary Are you looking to develop or use your organisational and specialist support management skills? Interested in data protection and security? Then we want to hear from you as we have an excellent opportunity for you. Data Protection and Security is a requirement every UK company must deal … the Head of Information Security and Data Protection Officer/Deputy in working with multi-disciplinary staff. Provide comprehensive, high quality specialist support and management to assist in the planning and delivery of agreed projects and work streams relating to the service. Communicate with key individuals and use negotiating … work patterns as best as possible. Undertake activities utilising a range of Microsoft products including Word, Excel, PowerPoint, Outlook and appropriate programme/project management software. The post requires a mix of on-site and home working to suit the needs of our service. Typically, one or two days more »

Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express …/Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

all. Job description Job responsibilities KEY DUTIES AND RESPONSIBILITIES To manage and coordinate all aspects of Arc and the PCN functionality, including HR, financial management, service development and contract monitoring. To lead the human resource requirements of Arc and the PCN including workforce planning, recruitment, training and development planning … environment, e.g.: business opportunities and threats due to national and local health policy changes. Ensure identification and development of business opportunities and the profitable management of projects and contracts, from inception to completion. Person Specification Qualifications Essential Relevant Degree qualification, Level 6 or, above, or equivalent recognisable workplace experience … at a senior level. Management qualification or equivalent experience. Project Management Qualification or equivalent experience Desirable Accounting Qualifications Mentoring/Coaching Qualification Experience Essential 2 years experience of working at a senior management level Primary care experience Demonstrable experience at a senior operational management level within more »

seeking to drive growth and success through great talent & teams. As Employee Relations & Policy Manager, you will be working closely with the People & Development Management and Business Partner team in developing and delivering practices to enhance positive employee experiences, including people and development policies and practices, provision of Employee … the business as an ER and Policy SME! What you'll be doing as an Employee Relations & Policy Manager; Manage all ER cases ensuring case management & employee relations issues are managed fairly, consistently and in line with policies Develop tools and relevant ER training to enhance line managers … Exceptional relationship building, communication and collaboration skills Ability to coach business leaders in effectively managing cases and people issues Excellent investigation, negotiation, and conflict management skills A calm and measured approach - you will be able to demonstrate confidentiality, tact, and diplomacy In-depth knowledge and experience of best practice more »

with the overall reporting improvement plan Proactively generating new customer leads through outbound lead generation activities e.g. LinkedIn, cold calling Create new Salesforce (customer case management platform) reports and dashboards to monitor all customer case related data Purchasing portal administration and budget sheet maintenance Daily back office … email inbox management Training You will undertake the data technician level 3 apprenticeship: Level 3 Data Technician Apprenticeship Standard Functional Skills in maths and English if required You will receive full training and support from the Just IT Apprenticeship team to increase your skills Delivery method and location of more »

CareFirst. Experience with C#, SQL, JavaScript or Python Proven track record in designing and implementing social care forms, workflows, and finance procedures within a case management/finance solution. Strong proficiency in system documentation interpretation and creation. In-depth understanding of social care procedures and terminology. Familiarity with more »

company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR … analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower® is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring more »

team player, providing induction training to new joiners, creating system templates and workflows. Suitable candidates will show some of the following: Any experience with case management and document management systems (Highly Desirable) Great communication skills Experience in IT training in a group and 1-1 basis Experience more »