1 to 25 of 30 Customer Experience Jobs in the Midlands with Remote Work Options

expertise? This East Midlands bases Housing Association are looking to hire for a Lead Business Analyst to co-design an optimised and modern digital customer experience specification and delivery of Data, Digital and Technology Transformations. You will have the opportunity to work across different team’s requirement gathering … Business Analyst, you will play a critical part in liaising with a variety of stakeholders, business teams, and service leads to confidently influence a customer-centre design outcome. Work closely with stakeholders to fully understand the “as is” business processes and map out potential improvements. Ensure business requirements are … championing customer experience, improved business efficiency and mobile first digital functionality. You would be a great fit if as a Business Analyst you have: Experience in Social Housing Knowledge of Customer Portals Exposure to Repairs Management Experience in designing, selecting, and implementing optimised digital customer more »

play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering quality software and apps to the commercial market. Any experience with working with global teams, and … office environment (2 days in the office expected). The role is up to 60k plus excellent benefits. Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience … remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. more »

Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints … Specialists. The ideal candidate will have experience in resolving customer complaints and related enquiries, reporting on customer feedback, satisfaction and lessons learnt from complaints. You will be instrumental in improving the link between customers and the client. Responsibilities of the Customer Complaints Specialist will involve, but … may not be limited to: Allocating work to the team Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints Providing regularly data preparation and data checks Identifying regular issues and patterns in regards to complaints Reviewing customer satisfaction more »

of the project delivery team working on package and tailored application implementations and collaborating with other teams to deliver improvement projects that support the customer experience. The role requires excellent project management skills. You will be leading the project team, and be responsible for the successful delivery of your … ensuring excellent outcomes and tangible benefits. Key Responsible: To ensure project scope is well defined and project deliverables are clear, unambiguous, and agreed with customer stakeholders To develop realistic and achievable project plans in line with specified requirements, available project resource and the complexity of the project Ensuring excellent … managing project controls the use of project management tools Provide informative and accurate progress and exception reporting to a range of internal and external customer stakeholders To manage the customer's project tasks, mitigating project risks, actively monitor and manage actions, issues and dependencies To proactively manage projects more »

action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues. Responsible for not just maintaining but improving customer satisfaction. Key Experience: Previous experience in … a technical or support role and ability to use varying tools and techniques to support issue resolution. Experience of working in an application support role or super user type role for SaaS products and/or with custo... more »

problems by carefully reviewing and analysing the business, functional and technical requirements Work across Transformation Organization and business teams to Provide a seamless internal customer experience Identify, prioritize, and plan technology enabled process improvement demand Manage delivery of product backlogs arising from process improvement demand Identify, evaluate, and … like you to have/be: A proven track record working as a Solution Architect and a concise understanding of current architectural best practices Experience in SAP and non-SAP enterprise integration Technologies and tools e. g. MS Azure, Dell Boomi etc. Experience in articulating, presenting and communicating … MM, PM, FICA, IS-Oil in S/4 HANA 1909 and higher business suite Software full Lifecycle Management and Software Release Management Demonstrable experience managing/coordinating cross-functional teams Preparing and providing SAP solution demonstrations to the team, business partners and leadership, including end user support Experience more »

hosted on Oracle Cloud Infrastructure (OCI), built for Oracle Fusion Cloud Applications. Our Services deliver pre-built data models for ERP, HCM, SCM, and CX applications. Additionally, we have offerings that provide semantic layer KPIs and metrics, and modern visualizations that provide analytical and actionable insights to the Business User. … cloud capabilities and tools, with a focus on OCI tools, process, and configuration. Perform daily tasks in accordance with process, compliance and regulatory standards. Experience: Experience with Cloud Platforms: Configuration, operations, tools and process. Providing Cloud Platform networking, infrastructure, and service support. Methodical approaches to troubleshooting and solving … databases. Championing a culture of continuous improvement and innovation within the DevOps team Gain and maintain UK Gov security clearance. Preferred Qualifications 4+ year experience of running large scale customer facing web services. Cloud Platform experience, such as OCI ,AWS, Azure, or GCP compute, storage, and network more »

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their … that is much broader than a typical system configuration position. If you are driven by understanding how things work, committed to delivering a great customer experience, and able to digest and explain complex topics, their implementations team is right for you. You will manage Implementation projects from sales … design solutions to overcome and streamline operational bottlenecks. You will communicate with key stakeholders at the client side overcoming objections with elegant solutions. Your experience in change management will shine to our clients, offering consultancy in overcoming lower level user adoption with ease and empathy. You will work in more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

Job title: Digital Account Manager *Salary type : Up to £40k (Depending on Experience) + Commission *Job type: Permanent Position *Location: Lutterworth, Hybrid 2 days in the office (flexible working in terms of hours/swapping days etc. can start and finish when you want e.g. need to pick kids … gurus and web developers. They are looking for an experienced Digital Account Manager to join their close-knit team, who will provide an exceptional customer experience to their clients, developing and implementing effective digital strategies with a strong focus on SEO and PPC for their accounts and building … ROI Manage client expectations with regular updates on the progress of live projects, being their first line of contact, and providing them with excellent customer service. Project scoping, identifying key objectives, defining costs and resources and capturing key performance indicators for benchmarking against Scoping and costing of new websites. more »

effective utilisation and enhancement of SFMC across the entirety of JLR. Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce. Key Accountabilities and Responsibilities … risk – such as Data Retention, DSAR requests WHAT YOU’LL NEED Must demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisation Experience with using Salesforce Marketing Cloud Experience/understanding of digital tools/assets/platforms more »

with the C-suite to help role out and align data initiatives within the business. These may span across marketing, commercial, product development, and customer experience Help deploy predictive models to help develop customer personalisation Spearhead the creation of actionable insights across the business Coach, develop and … YOU Previously worked in a consumer tech business/environment (B2C) Previously driven change in a business and championed data initiatives Previously worked in customer personalisation and leveraged predictive analytics to enhance customer journey/marketing personalisation Exceptional communication skills with gravitas for handling C-suite stakeholders Able … if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion Desired Skills and Experience SQL, data visualisation, director of data, stakeholder engagement, predictive analytics, data science, data engineering, product management, product analytics, team management, leadership, data analytics, data more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

technicians. OSCA Remote Diagnostic Technician Nottingham, NG15 0EB 42.5 hours per week, Monday Friday (no weekend or BH work required) £30,000+ depending on experience/qualifications Please Note: Applicants must be authorised to work in the UK OSCA is a Nottingham-based, family-owned, local success story. We … primarily provide an automotive remote diagnostic & programming service to a customer base that stretches throughout Europe. We are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. Our specially designed remote diagnostic support system empowers technicians to diagnose, repair, and advise on … and from home. The Culture: We believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them more »

Knowledge of Shopify and familiarity with some of the key industry associated apps would be advantageous but not essential Regular competitor analysis researching user experience design of key funnels and new product releases Working closely with the digital team to ensure focus and activations to drive new consumers, conversion … repeat purchase Improving the customer experience and journey to heighten the consumer’s experience, resulting in increased online sales Experienced in a high growth eCommerce environment where you have demonstrated hands-on experience in developing and executing growth strategies Reporting on online trading performance, gathering insight more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire … to integrate with Zoho. As well as Low-Code platforms, you'll be using your HTML, CSS and JavaScript skills to full effect. Zoho experience is not required however experience with application developments to integrate into CRM's (not websites) would be essential. Engage: As someone who naturally more »

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

the effective utilisation and enhancement of SFMC across the entirety of JLR.Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce.Key Accountabilities and ResponsibilitiesGeneral Point …/GDPR risk – such as Data Retention, DSAR requestsWHAT YOU’LL NEEDMust demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisationExperience with using Salesforce Marketing CloudExperience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics more »

opportunity to apply your expertise to a fast-paced website, marketing a variety of products and ensure that our customers have the best online customer experience available. They are a very well known company with an impressive customer base - Now is YOUR time to join a great more »

as Agile)Hungry to expand knowledge of new domains in all areas of our businessPassionate about learning more about Security Information Security knowledge or experience is a plus, but not requiredPosition Expectations:Maintain excellence of project governance with internal and customer stakeholders, managing day-to-day project planning … to deliver large, complex IT solutionsResponsible for feature definition (concept through implementation) including business requirements gathering and documentationResponsible for prioritization and trade-offs between customer experience, schedule, performance, and costEffective written and oral communication with multiple levels of leadership involving both business and technical sides of the businessEnsure … posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity more »

Transformation realm. This individual will be a strategic and capable Content Transformation Technical Product Owner to join our dynamic team at JLR within the Customer Experience space. Your mission? To play a crucial role in ensuring the effective utilisation and enhancement of our Content Transformation capability within our … process Actively participates in Agile ceremonies and processes, identifying key deliverables, stakeholders and dependencies throughout QBR and sprint planning process WHAT YOU’LL NEED Experience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics) Ability to work independently and proactively, taking full ownership and responsibility … methodology Strong interpersonal/communication skills, including the ability to support cross-functional relationships and communicate effectively at all levels Agile (SCRUM) processes/Experience of working in an Agile Environment Successful governance of Digital projects, delivered on time and budget SO WHY US? Bring all this to the more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »