26 to 50 of 83 Customer Experience Jobs in the Midlands

E-Commerce team, you will be responsible for the delivery of strategies set out to enhance the website performance, with the aim of improving customer experience and overall conversion rate of the traffic to our website. You will understand the factors that contribute to a successful website and … third party tools (such as Convert) Regular review of website, ensuring there are no issues with products, pricing, banners etc. Overall to drive user experience and user journey improvements. Ensuring that new promotional offers are accurately updated across the website Regular monitoring of website metrics and acting on the … Work with the buying and merchandising teams to enhance the product journey for our customers. Day-to-day merchandising of product category pages Monitoring customer journey using third party softwares (i.e hotjar) and suggesting improvements based on customer behaviour. Extract and review data using Google Analytics as well more »

is growing fast! Despite our dizzying growth, we've remained true to our core values of top quality, excellent value, and second-to-none customer service. We want to offer products and experiences that create lasting memories and to be there for every milestone. ABOUT YOU As Head of … well as an understanding and appreciation for the more creative elements of online retail. Decision-making will be based on data and insights, and experience around CRO is a must. You will not only be leading your own small team but working more widely across the business to ensure … results Main Duties and Responsibilities Define the online trading and on-site merchandising strategy to maximise revenue/profitability and deliver best in class customer experience. Accountable for the overall trading performance (revenue and profit) of our website. Oversee our UX and CRO agencies to ensure we’re doing more »

with the C-suite to help role out and align data initiatives within the business. These may span across marketing, commercial, product development, and customer experience Help deploy predictive models to help develop customer personalisation Spearhead the creation of actionable insights across the business Coach, develop and … YOU Previously worked in a consumer tech business/environment (B2C) Previously driven change in a business and championed data initiatives Previously worked in customer personalisation and leveraged predictive analytics to enhance customer journey/marketing personalisation Exceptional communication skills with gravitas for handling C-suite stakeholders Able … if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion Desired Skills and Experience SQL, data visualisation, director of data, stakeholder engagement, predictive analytics, data science, data engineering, product management, product analytics, team management, leadership, data analytics, data more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

technicians. OSCA Remote Diagnostic Technician Nottingham, NG15 0EB 42.5 hours per week, Monday Friday (no weekend or BH work required) £30,000+ depending on experience/qualifications Please Note: Applicants must be authorised to work in the UK OSCA is a Nottingham-based, family-owned, local success story. We … primarily provide an automotive remote diagnostic & programming service to a customer base that stretches throughout Europe. We are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. Our specially designed remote diagnostic support system empowers technicians to diagnose, repair, and advise on … and from home. The Culture: We believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them more »

Our client is a leading supplier of retail merchandising systems. They are looking for a Design Development Engineer with 3 to 5 years’ design experience, as well as a Senior Design Development Engineer with 5 to 10 years’ design experience. Design experience must be in mixed material solutions … engineering drawings in CAD and Inventor, to accurately communicate design engineering requirements. • Producing design solutions which are engaging, innovative and functional. • Capable of persuading customer through design process to influence best outcome for both parties. • Direct engagement with customers through the aid of digital devices to enhance the customer experience and speed up the process of communication to get to final design proposal delivered quicker. • Own and manage the entire project/prototype process of the design to gain customer approval, including production in which a prototype can be created. • Working with the internal team of more »

behind your Experian Free Credit Score, Experian Boost, and the advanced Credit Expert product. We're embarking on a huge project aimed at improving customer experience across the ECS product family which has opened up a great opportunity for a talented Senior Software Engineer with strong Full Stack … of our agile teams in Nottingham. What youll need to bring to the role & Experian We are looking for someone who has good commercial experience writing code in C# within a microservices architecture. Experience with Cloud based technologies (we use AWS) would also be useful, but most importantly … as part of an agile team and being flexible in your ways of working. As a Senior Developer we expect you to have considerable experience in software engineering, with a proven track record of building mission-critical, high-volume transaction web-based software systems, preferably in regulated environments (finance more »

of the IT Service Centre team, reporting to the IT Application Support Team Leader, the post holder will assist in the provision of responsive, customer focussed service, providing routine 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Working under supervision and as directed by … the job Under supervision, provide assistance and support within the IT Service Centre Team with a view to supporting an efficient and reliable IT Customer centric service to the Trust, utilising basic customer service skills in order to maximise positive customer experience. As directed provide "routine" first … Essential A Level/IT related NVQ Level 2 or similar accredited vocational work-related IT qualification Desirable ITIL Foundation Certificate Technical IT qualification Experience Essential Experience gained working within an IT Service Desk/Centre Team or equivalent First Level/Application/Customer support function. more »

To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual … KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within … via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the Training more »

Knowledge of Shopify and familiarity with some of the key industry associated apps would be advantageous but not essential Regular competitor analysis researching user experience design of key funnels and new product releases Working closely with the digital team to ensure focus and activations to drive new consumers, conversion … repeat purchase Improving the customer experience and journey to heighten the consumer’s experience, resulting in increased online sales Experienced in a high growth eCommerce environment where you have demonstrated hands-on experience in developing and executing growth strategies Reporting on online trading performance, gathering insight more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire … to integrate with Zoho. As well as Low-Code platforms, you'll be using your HTML, CSS and JavaScript skills to full effect. Zoho experience is not required however experience with application developments to integrate into CRM's (not websites) would be essential. Engage: As someone who naturally more »

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all the latest tech. Thats why, as we continue our journey, our aim is simple: to make every one of lifes … journeys better! As a Team Leader at East Midlands Airportyoull lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share … colleagues are, set clear and measurable targets, which are reviewed regularly. Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally. What our Store Leadership Team would love to see: Current more »

to continuous improvement in its service delivery, driven by its technology department.Job DescriptionLeading the technology department and driving technological innovations.Developing and implementing transformation strategies.Enhancing customer experience through technology-driven solutions.Improving operational efficiency through strategic planning.Overseeing the execution of projects within the department.Ensuring the department's alignment with company … development.Complying with all relevant regulations in the Property industry.The Successful ApplicantA successful 'Head of Transformation' should have:A deep understanding of the Property industry.Proven experience in managing and leading a technology department.Exceptional skills in strategic planning and project execution.A strong customer focus with the ability to enhance customer more »

Role Overview: The Head of Digital will play a critical role in shaping and executing the digital strategy to enhance customer experience, streamline operations and drive business growth. This leadership position requires a strategic thinker with a strong background in all digital channels. This is a business critical … office. Key Responsibilities: Develop and implement a comprehensive digital strategy aligned with the organisation's goals and objectives Lead digital transformation initiatives to improve customer engagement, efficiency and service delivery Manage the UX team to oversee the design, development, and maintenance of digital platforms, including websites, mobile apps, and … customer portals. Lead and develop the digital team, fostering a culture of collaboration and continuous learning Ensure data security and comply with regulators Stay abreast of emerging technology and industry trends Qualifications and skills: Experience in a senior digital leadership roles in a regulated environment Strong knowledge of more »

pipelines, performance testing, and maintaining and extending their systems and cloud infrastructure to provide greater scalability, security, and availability are critical to both their customer experience and business goals. Experience in the following tech is desirable: AWS Terraform Kubernetes Monitoring Tools If you're interested in finding more »

the effective utilisation and enhancement of SFMC across the entirety of JLR.Your mission? To be tasked with ensuring the platform enables and powers exceptional customer experiences befitting of Modern Luxury, and ensuring JLR derive measurable return on investment from the significant licence investment in Salesforce.Key Accountabilities and ResponsibilitiesGeneral Point …/GDPR risk – such as Data Retention, DSAR requestsWHAT YOU’LL NEEDMust demonstrate understanding of the role of a marketing leading Marketing Automation and Customer Experience platform in the organisationExperience with using Salesforce Marketing CloudExperience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics more »

opportunity to apply your expertise to a fast-paced website, marketing a variety of products and ensure that our customers have the best online customer experience available. They are a very well known company with an impressive customer base - Now is YOUR time to join a great more »

as Agile)Hungry to expand knowledge of new domains in all areas of our businessPassionate about learning more about Security Information Security knowledge or experience is a plus, but not requiredPosition Expectations:Maintain excellence of project governance with internal and customer stakeholders, managing day-to-day project planning … to deliver large, complex IT solutionsResponsible for feature definition (concept through implementation) including business requirements gathering and documentationResponsible for prioritization and trade-offs between customer experience, schedule, performance, and costEffective written and oral communication with multiple levels of leadership involving both business and technical sides of the businessEnsure … posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity more »

Transformation realm. This individual will be a strategic and capable Content Transformation Technical Product Owner to join our dynamic team at JLR within the Customer Experience space. Your mission? To play a crucial role in ensuring the effective utilisation and enhancement of our Content Transformation capability within our … process Actively participates in Agile ceremonies and processes, identifying key deliverables, stakeholders and dependencies throughout QBR and sprint planning process WHAT YOU’LL NEED Experience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics) Ability to work independently and proactively, taking full ownership and responsibility … methodology Strong interpersonal/communication skills, including the ability to support cross-functional relationships and communicate effectively at all levels Agile (SCRUM) processes/Experience of working in an Agile Environment Successful governance of Digital projects, delivered on time and budget SO WHY US? Bring all this to the more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

remains accurate and up-to-date. Collaborate with Sales and Technical Contact Centre Teams: Work closely to coordinate training efforts and ensure a seamless customer experience for our installers. Document Training Activities: Maintain detailed records of training activities, including attendance, topics covered, and customer feedback. Use this … team at various shows and events. What We’re Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working hands-on with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication skills. Ability to convey complex technical more »

Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery 45 hours per week, Monday Friday (including paid lunches … The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them … for the business. Ensure proactive communication within the team and the wider group. Maintain the highest quality of work in line with company and customer standards. Please note: This list may evolve with business requirements and individual skills. About You: 3D Autokeys is seeking an enthusiastic individual eager to more »