51 to 75 of 90 Customer Experience Jobs in the Midlands

pipelines, performance testing, and maintaining and extending their systems and cloud infrastructure to provide greater scalability, security, and availability are critical to both their customer experience and business goals. Experience in the following tech is desirable: AWS Terraform Kubernetes Monitoring Tools If you're interested in finding more »

opportunity to apply your expertise to a fast-paced website, marketing a variety of products and ensure that our customers have the best online customer experience available. They are a very well known company with an impressive customer base - Now is YOUR time to join a great more »

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. The role involves diagnosing and fixing faults in hardware, networking and software. Role … additional information Ensuring that all issues are progressed to meet agreed SLA targets Ensuring that all issues are kept up to date and the customer is informed of the progress Ensuring that all issues are updated with the full resolution details prior to closure Logging information on the daily … Closing Date Friday, 28th June 2024 Start Date Monday, 8th July 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Logical Team working Creative Initiative Non judgemental Patience Meticulous Qualifications any -- x3 GCSE or equivalent, grade 4+ (A-C) (Essential more »

role plays a pivotal part in supporting the local economy making sure transport links run safely and smoothly. National Highways work with safety and customer experience at their very heart. We are proud of the road network that we manage and the way it connects millions of lives … collaborative relationships with key stakeholders and supply chain. Establishing and delivering specific communication plans, proactively managing customers perception of schemes to maintain and improve customer satisfaction and responding to correspondence and other scheme related matters when required To Be Successful Experience of the Building Safety Act and how … quality. A recognised project management qualification is desirable. Evidence of managing relationships with multiple stakeholders and the ability to influence for positive outcomes. Demonstrable experience of managing the development of project plans in conjunction with delivery partners. Evidence of commercial skills with proven ability to manage contracts to deliver more »

Transformation realm. This individual will be a strategic and capable Content Transformation Technical Product Owner to join our dynamic team at JLR within the Customer Experience space. Your mission? To play a crucial role in ensuring the effective utilisation and enhancement of our Content Transformation capability within our … process Actively participates in Agile ceremonies and processes, identifying key deliverables, stakeholders and dependencies throughout QBR and sprint planning process WHAT YOU’LL NEED Experience/understanding of digital tools/assets/platforms (DAM, CMS, CRM, Analytics) Ability to work independently and proactively, taking full ownership and responsibility … methodology Strong interpersonal/communication skills, including the ability to support cross-functional relationships and communicate effectively at all levels Agile (SCRUM) processes/Experience of working in an Agile Environment Successful governance of Digital projects, delivered on time and budget SO WHY US? Bring all this to the more »

mitigating project risks, actively managing issues, and keeping the team on track to deliver high-quality work. Always striving for ways to improve the customer experience and streamline processes. What skillset you will hold: Experience managing diverse projects, including B2B software implementations. Influencing key project decisions and more »

of the Public & Local sales team, maintaining industry and sector specific knowledge, working collaboratively in order to gain new incremental business and sharing your experience with the National Account Manager and Area Sales Manager colleagues to improve confidence and capability. Key Accountabilities; Develop and execute targeted Public sales strategies … strategies through direct selling and engagement of customers and prospects at Sysco events (e.g. food shows, industry events) Highly commercial, youll ideally have previous experience in account management or business development, driving growth and results, through the acquisition of new business. We require a strong understanding of the public … sector, direct or in-direct experience. It goes without saying that you put the customer at the heart of everything you do, providing the best solutions to support and enhance their business. Tenacious and resilient youre a self-starter with the drive and determination to succeed and demonstrable experience more »

remains accurate and up-to-date. Collaborate with Sales and Technical Contact Centre Teams: Work closely to coordinate training efforts and ensure a seamless customer experience for our installers. Document Training Activities: Maintain detailed records of training activities, including attendance, topics covered, and customer feedback. Use this … team at various shows and events. What We’re Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working hands-on with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication skills. Ability to convey complex technical more »

Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery 45 hours per week, Monday Friday (including paid lunches … The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them … for the business. Ensure proactive communication within the team and the wider group. Maintain the highest quality of work in line with company and customer standards. Please note: This list may evolve with business requirements and individual skills. About You: 3D Autokeys is seeking an enthusiastic individual eager to more »

month contract in a collaborative and crucial role. Working alongside the wider marketing team, working on campaigns and content calendars, driving brand awareness and customer growth. Your role will be to plan and execute marketing campaigns both on and offline, ensuring an effective customer experience, maximising opportunities … Website management and maintenance. Analyse competitor performance and trends. Collaborating with external resources to create highly specialised and targeted content Manage CRM systems Requirements: Experience with GA4 and WordPress A proven track record of producing effective marketing campaigns across social media. Next Steps: If you a marketing specialist and more »

multi-million pound change programme, this will certainly hit the mark. We're looking for someone who has: A degree level qualification or demonstrable experience of leading numerous complex multi-stream transformation programmes from concept stage through to delivery. Qualified in a relevant project management discipline such as Prince2 … stream transformational programmes from concept stage through to delivery in a fast-paced environment and leading and delivering large scale transformation activities to enhance customer experience to time and budget. A strong strategic mindset with the ability to translate vision into actionable plans. Exceptional leadership skills, with the more »

A Craft Engineering Apprenticeship with Ricoh is a fantastic opportunity for you to gain practical, industry experience and achieve qualifications relevant to your chosen career path - all whilst earning a wage! Role During this 4 year programme, you will learn how to carry out maintenance engineering activities, both planned … those seeking a career in the field of ‘hands-on’ engineering and is very much aimed towards those who favour a more practical learning experience based in a fast moving, highly automated workplace. Training Over the course of your apprenticeship you will work towards achieving your Level 3 Engineering … partners to optimise today’s world of print and influence the digital print applications and services of the future. We provide a world class customer experience that demonstrates digital manufacturing and showcases the latest technologies that Ricoh has to offer. We regularly welcome new and existing customers and more »

the office, 2 days WFH) Salary: £63k - £73k + bonus + benefits Do you want to work for a business that puts governance and customer experience at the heart of everything it does? Or perhaps you feel undervalued in your current role and would love to join an … procedures and contribute to the identification, assessment, communication, tracking and reporting of conduct regulatory change matters facing the Bank. You’ll have gained previous experience in a Compliance Manager role within the banking or mortgage arena and will have a very strong working knowledge of relevant regulatory requirements. It … s important that you have experience of leading and contributing to Compliance projects and that you possess excellent stakeholder management skills. Interested? Click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on more »

behind your Experian Free Credit Score, Experian Boost, and the advanced Credit Expert product. We're embarking on a huge project aimed at improving customer experience across the ECS product family which has opened up a great opportunity for a t... more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire more »

website uploads and landing pages development. Shaping and delivering the ecommerce strategy to drive on/off-line traffic and sales and improve the customer experience. Managing the customer database and communication using various channels, including email, post, SMS. Requirements: Prior experience in a similar managerial/… mix across a wide catalogue of products. Confidence developing and overseeing retail and eCommerce-focused digital marketing strategies. Excellent understanding of UX, web design, customer flow and web analysis. Confidence in traffic analysis, reporting tools and optimisation. Knowledge of Attribution modelling, website speed optimisation, A/B testing, conversion … A hands-on approach and attitude to get things done. Excellent written and verbal communication skills. Proficiency in relevant reporting tools including Google Analytics. Experience/upstanding of Meta. Understanding and experience in, Adobe Photoshop, InDesign, Dreamweaver and Illustrator (Advantageous, not essential). Knowledge and understanding of photography more »

Youll be the co-ordinator of a skilled team of 20 engineers across the country. You'll play a key role in shaping exceptional customer experiences. Equipped with advanced tools, you'll delve into the details of skill assessment, geographic availability, and capacity planning to ensure the right people … they evolve. Problem solving : resolving challenges to keep projects on track to achieve maximum resource utilisation and productivity without compromising on delivering and excellent Customer Experience. Data gathering and reporting : generatingreports that provide meaningful insights on project timelines, resourcing impacts, trends and improvement opportunities. Stakeholder management: use your exceptional … balanced approach to meeting business needs and demands. Youll really need to know your stuff, which means youll have: A minimum of 2 years experience in a customer-centric environment Experience of working as a planner or scheduler in a busy, dynamic and fast-paced environment Experience more »

Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window. Contribute to the wider Resource … Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Channel Resource Planning Cycle. Proficiency in Excel, with the ability to analyse large volumes of data. Experience in contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change more »

#GoWithYourFlow Come and join us as a highly skilled and motivated Platform Operations Manager joining our newly created IT team to help deliver exceptional customer support to our customers and colleagues. This Platform Operations Manager role requires strong leadership skills, technical expertise, and a customer-centric mindset. The … Desk Manager, you will take on a pivotal role in our organisation. Youll lead and manage a brand new team, dedicated to delivering exceptional customer support in a fast-paced and dynamic environment. Your primary responsibilities as Platform Operations Manager will include overseeing day-to-day operations, ensuring that … our support services meet and exceed customer expectations, and continuously improving our service desk processes. Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing more »

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line … with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers adhere … any issues and information that may be required for the next shift. To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office more »

commerce accounts, implementing strategies to drive sales and revenue growth, analysing market trends and competition, and collaborating with cross-functional teams to deliver outstanding customer experiences. The person: The ideal candidate will have: A Strong understanding of e-commerce platforms and marketplaces Strong experience of the Amazon platform … both vendor and seller including advertising Experience in account management and driving sales growth Analytical skills and ability to interpret data to drive business insights Excellent communication and relationship-building skills Proficiency in Microsoft Office, particularly excel and e-commerce analytics tools Experience of working within the consumer … goods sector, with licensing industry experience being a distinct advantage Salary: £35,000 - £45,000 basic (DOE) + bonus Contact: Consultant: Rina Gokani Reference: RG/86841 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring employees … to changes in a fast pace working environment Excellent communication skills, be able to communicate at all levels, both with internal and external customers Experience in working with Microsoft Outlook and various Microsoft Office programmes Desirable Criteria: Previous experience in providing HR administrative support Broad knowledge of employment more »

the design, manufacture, and distribution of luxury automotive brands, recognised globally for our commitment to innovation, quality, and engineering, centred around a world-class customer experience. Responsibilities Managing and supporting suppliers for successful Supplier Launch readiness for all new model activities Implementing and managing advanced product quality planning (APQP … IATF16949 and ISO9001 standards. Essential Skills Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related and equivalent discipline Minimum of 5 years proven experience in an STA role working on Supplier Quality Assurance within the automotive industry within an OEM or 1st Tier Supplier Knowledge of Manufacturing processes more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

C/4 or above in GCSE maths AND English. Must have valid driver's license and access to vehicle. 3-12 months sales experience Been in the UK for the last 3 years. Skills requirements Communication skills, IT skills, Customer care skills, Initiative, Creative, Training to be … the responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and … generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close. A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor more »