Customer Support Engineer Jobs in the Midlands

1 to 2 of 2 Customer Support Engineer Jobs in the Midlands

Customer Support Engineer - Software/IT

Leicestershire, United Kingdom
Redline Group Ltd
Customer Support Engineer - Software/IT Our client is seeking a Customer Support Engineer to join their team, based near Leicester. In this role, you will collaborate with the Customer Support and Software Development teams. Your primary responsibility will be the efficient … and effective triage, fault-finding, and resolution of customer issues across a range of solutions. This is a customer-focused position that requires a passion for delivering excellent service. Key responsibilities for the Customer Support Engineer role in Leicestershire include: Responding to customer inquiries … via email and phone regarding reported issues. Logging calls and tickets as they are received by the team. Providing desktop support for Microsoft Windows and Office applications. Keeping customers informed on the progress of issue resolutions. Accurately updating tickets and ensuring timely resolution. Maintaining hardware and troubleshooting hardware faults. more »
Employment Type: Permanent
Salary: £26000 - £32000/annum
Posted:

Application Engineer (Customer Support) (Battery)

London, Coventry, West Midlands (County), United Kingdom
Evera Recruitment Ltd
A leading battery software company is currently looking to hire an Application Engineer (Customer Support). The successful candidate will be responsible for providing technical support to customers, ensuring they can effectively utilise battery characterisation and modelling tools. The Application Engineer (Customer Support … improve product performance. Collaborate with the R&D and product teams to provide feedback from customers for product enhancement and development. Provide expert technical support to customers using our battery testing and modelling software. Document technical support processes, maintain support resources, and contribute to knowledge bases to … improve customer self-service. Manage and prioritise support requests, ensuring timely and effective solutions The Application Engineer (Customer Support) will have: 3-5 years working in industry or research application-oriented environment. Expertise in MATLAB and Simulink for battery modelling. Experience with solving battery-related more »
Employment Type: Permanent
Posted: