Service Delivery Manager
- Hiring Organisation
- Certes IT Service Solutions
- Location
- Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
services across the organisation. You will have overall responsibility for the IT Service Desk, End User Computing, Audio Visual Support and Data Centre Operations teams, ensuring services are delivered in line with agreed service levels while driving continuous improvement and modernisation. Key Responsibilities - Lead … escalation point for major incidents, problems and service risks. - Oversee service desk operations, end user support, AV services and data centre operations. - Manage suppliers and contracts to ensure quality and value for money. - Drive continual service improvement in line with ITIL best practice. - Support digital ...