1 to 25 of 48 Incident Management Jobs in the Midlands

years of experience in handling calls/emails in in a international help desk is must Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required Excellent Communication skills in English and Norwegian (spoken and written) Handling the … voice calls ITIL process on Incident Management and Service Request fulfilment Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure … the team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problem management more »

support managers with solid experience of the SDLC, API’s/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

support managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a … the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through more »

Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and … the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident more »

Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills. … be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells. Key Accountabilities and Responsibilities: Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk. Identify and implement improvements to processes … with in service operations. Management of 3rd Party Suppliers which support service delivery. Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs. Set Service Levels & KPIs producing regular reports measuring performance. Manage and mitigate operational risks plus compliance with security/ more »

resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore … services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching … To apply for the role of Head of Product Support , you will possess the following skills, experiences and qualifications: Proven experience in product support management, preferably within the logistics and transport industry. Strong technical background and familiarity with logistics and transport systems, databases, and software development life cycle. Excellent more »

DP World are recruiting for a skilled IT Incident Manager for a Hybrid position based from our operation in Hinckley . This role would focus on the effective management and resolution of major incidents, minimizing the impact on business operations, oversee the change management process, and handle … problem management within the IT department. About the role: Responsible for coordinating and managing all aspects of major incidents, from identification and diagnosis through to resolution and post-incident review. Facilitate and oversee change management processes, ensuring that all changes are assessed, approved, implemented, and reviewed in … happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem more »

assets. This will include: Leading their team of Cyber Consultants mentoring, coaching, and leading by example Helping to manage their internal Security and Quality management systems Owning and managing projects, both internally and taking the lead with clients Being a Trusted Advisor to their customers, putting them at the … new opportunities Preparing bid proposals Talking to customers in a language they understand Making sure customers are happy with the work Contributing towards Senior Management strategy and decisions Deputise for the Practice Director Learn! They want you to learn as much as you can from the team around you. … You must have experience in, IT, Networking, Cloud Security, Business Analysis, Project Management, ISO27001, Risk Management, Auditing, Cyber Essentials, NIST Framework, Gap Analysis, Crisis Management, PCI-DSS, Business Continuity, Incident Management, Supplier Management, Stakeholder Management, Excellent Communication Skills With either 1 or several more »

site you will be working closely with customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »

run site you will be working closelywith customers and internal teams to address technical issues, optimising processes and maintaining high standards of performance. From incident management to change coordination, your expertise will be pivotal in enhancing stability, efficiency, and customer satisfaction. So what will your day to day … look like? Identifying operational issues and driving improvements in system function and performance. Leading troubleshooting procedures such as Incident Management, Problem Management, and Change Management. Assessing operational priorities and ensure uptime targets are met. Investigating complaints and suggestions to drive continuous improvement. Developing operational solutions and determining more »

both their main office location and other remote sites in your region. • IT Equipment Setup & Handover to Users within the Business • IT Equipment Asset Management/Stock Control • Incident Management – Resolving all IT Incidents/Service Requests which are under your remit. • Basic Network Connectivity Demands • Basic … Network Incident Management Troubleshooting • Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. • Windows Active Directory - Domain Account & Access Rights Management • New Site Setups & Decommissions o Network Connectivity – LAN & WAN o IT Desktop Connectivity – Monitor, Docking Station, Keyboard & Mouse setup. • Printer Connectivity Demands … Strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK. Time & Task Management are key skills which are required to deliver to strict deadlines to ensure more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years experience in software application support and incident investigation more »

with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issues Continuously analysing and improving the process Troubleshooting/Maintenance Incident Management Problem Management Change Management Identify priorities by assessing objectives Investigating complaints and suggestions Increase efficiency Develops operational solutions by defining … studying, estimating, and screening alternative solutions Continuous Improvement Process Monitoring technical availability Improving operational quality results Supervision of implementing changes Change Management Contributing information and opinion to unit design and modification teams Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends … and developments Qualifications/Experience; IT based qualification and 3-5 years’ experience in IT An understanding of warehouse operations and supply chain management Technical knowledge of Linux and Windows operating systems SQL Database knowledge Desirable; 1+ years’ experience in software application support and incident investigation more »

growing Oracle Analytics Applications Cloud Operations team. In this position, you will be responsible for ensuring the smooth operation of our critical cloud infrastructure, incident management, deployment automation across multiple production and preproduction environments, process improvements, and more. Roles and Responsibilities Support the operation of FAW on OCI … using Cloud DevOps methodologies including: Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues. Start/stop/upgrade cloud infrastructure and services using OCI tools. Participate in a follow-the-sun model for 24x7 support of FAW service. more »

various methods including classroom-based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trust's Incident Management system Datix. Maintain the Information Sharing Gateway to ensure it is up to date, and accurately records Information Sharing Agreements, Group Assets … via various methods including classroom based, small groups and virtually via MS Teams. Manage Data Security and Protection breaches and incidents via the Trusts Incident Management system Datix. Support the DSP Manager and DSP Team Leader with the management of externally reportable incidents and serious incidents. Maintain … and effective training to staff at all levels and of all abilities Ability to cope under pressure and meet strict deadlines e.g. FOI responses, Incident response times. Ability to help build effective working relationships at all levels, both within NGH and externally. Ability to communicate appropriately and effectively with more »

directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective "first line Incident management and Request Fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of … NCRS systems and all other nominated core patient or other non-clinical applications. Main duties of the job Day to day management and monitoring of ITBM Service Centre stack/support queue within agreed Service Level Agreements, including Service Centre Self-Serve Portal logged incidents and requests, updating and … efficient and reliable IT Customer centric service to the Trust, utilising advanced customer service skills to maximise positive customer experience. Provide first & second line incident management and Request resolution, via both the helpdesk telephone service and the online Self Service Portal. Assessment and prioritisation of all Incidents and more »

Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »

Privileged Access Management Senior Analyst Location: West Bromwich Salary: £33,500 (rising to £34,500 after successful probation) Permanent Job Description I am working with a leading, independent financial services organisation who have a fantastic reputation in the West Midlands for their outstanding commitment to their customers & members, dedication … and procedures on all occasions. Working in the System Access Control Team you will play a major part in working in a successful access management function and will be instrumental in driving improvements to control and reduce risk. Key Responsibilities Support the PAM/IAM Service including incident management, processes and documentation. Manage the end-to-end PAM Process including Privileged user on and off boarding, providing privileged access etc. Monitor and review Service Level Agreements and account recertifications. Maintain and review systems access levels, permissions and privileges. Maintain Active Directory (including Azure Active Directory) and more »

will run as a 12-hour shift, working 4 days on 4 days off. Role Responsibilities Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms. Documentation: Accurately … document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities. Communication: Maintain effective communication with team members, Shift lead and manage internal and external incident comms. Test Management: Follow detailed test plans meticulously, conduct thorough testing as per the outlined procedures more »

and eventually transitioning to a full 24x7 rota. The established rota will be 12-hour shifts, 4 days on, 4 days off. Key Responsibilities: Incident Management: Resolve complex incidents promptly to maintain high service levels. Manage P1 communications and technical incident calls if needed. Patch Management … and functionality, including scheduled and ad-hoc tasks. Monitoring and Troubleshooting: Monitor system performance and troubleshoot issues across various technologies and platforms. Documentation: Document incident resolutions, system changes, updates, and testing activities accurately. Communication: Maintain effective communication with team members, Shift Lead, and manage internal/external incident communications. Test Management: Follow detailed test plans, conduct thorough testing, and report findings to the Test Manager. Ensure high-quality and timely completion of all testing. Continuous Improvement: Contribute to process and service improvements. Stay updated with the latest technologies and best practices. Required Qualifications/Requirements: Clearable more »

DESIRABLE Key responsibilities: Application and infrastructure planning and testing including integrations Maintaining CI/CD pipelines Automation implementation Guidewire Cloud Console configuration On-call, incident response and incident management Monitoring the software development process through its entire lifecycle and ensuring adherence to security standards Regularly updating or … such as Kanban and experience of Scaled Agile (LeSS, SAFe) would be beneficial Deep knowledge required of following tools/technologies Containerisation tooling and management in particular, Docker & Rancher CI/CD tooling such as Octopus Deploy, Azure DevOps, TeamCity, Artifactory & GitHub IaC configuration tooling such as Chef/ more »

You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents, performing platform upgrades … responding to cyber based threats, tuning incident alerts, writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd Line Engineer position, where your skills and understanding will be both tested and rewarded. What youll do Key … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »

designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. Due to our continued growth we are now recruiting for aProblem Management Specialistto be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to join … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential : Relevant experience in Problem Management. Proven experience in problem management/incident more »

tools and procedures and in accordance with published KPIs and internal SLAs. To accurately diagnose, record, classify, prioritise and assign unresolved incidents (using agreed Incident Management and Service Desk processes) in order to provide the best possible outcome for the customer. Liaise with external suppliers in order to … working ethic Skills and Experience that would be desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career more »

and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth we are now recruiting for a Problem Management Specialist to be based at our customer site in Gaydon. Job Purpose We are seeking a proactive and analytical Problem Management Specialist to … with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate and prevent future incidents. Participate in incident reviews and post-incident analysis meetings. Drive continuous … improvement initiatives to enhance the problem management process. Provide guidance and support to other team members on problem management practices. Participate in scrum ceremonies e.g. Sprint planning, review, retrospective, stand-up Knowledge/Experience Essential: Relevant experience in Problem Management. Proven experience in problem management/incident more »