Service Delivery Manager
Solihull, England, United Kingdom
neoci
and purpose of a Service Delivery Manager: We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products. The successful candidate will attend face-to-face and remote meetings with customers across … challenges and help overcome them by using their previous skills and experience in networking, telephony & IT, as well as utilizing our large team of operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved. They will work with the Head of Service … Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service. Key Responsibilities include: Becoming the Single point of contact within the account for Service related problems and escalations Taking ownership of escalated more »
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