Planning Performance Manager
Leicester, Leicestershire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hastings Direct
Planning Performance Manager Locations: Bexhill or Leicester (Hybrid) though we can be flexible on how often you're in the office Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in … requirements within designated timelines Working closely with operational stakeholders, ensuring accurate and relevant data and insights are used to showcase and understand contact centre performance Using trended data to help identify opportunities and drive continuous improvement that will move the dial on a permanent basis Co-ordinating feedback loops … to enable adjustments to Planning, Forecasting, Scheduling and Realtime delivery plans based on data Analysing daily performance KPI's to understand and articulate actual performance compared to planned performance of all contact centre areas, and make necessary recommendations around where performance could be optimised Skills we more »
Employment Type: Permanent, Work From Home
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