1 to 25 of 44 Service Delivery Jobs in the Midlands with Remote Work Options

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

Position: Service Delivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize service delivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a Service Delivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »

distributor of construction products. The success of the business is based on the quality of the products it distributes and the quality of the service it provides to its customers. The Group aims to build on its leading market positions in the UK, Ireland, The Netherlands and Finland and … on ad hoc projects as directed by the Group HR Systems Manager. Supporting the improvement of procedures and processes to ensure that the best service delivery is given to our stakeholders and the wider business. Ensuring the required processes & procedures meet GDPR, company policy and/or legal more »

in project execution and delivery. Implement best practices and lessons learned into future projects. Client Satisfaction : Ensure high levels of client satisfaction through excellent service delivery, prompt issue resolution, and proactive engagement. Knowledge & Experience To be successful in this role you will possess the following: Essential This role … development methodologies. Innovative Thinking : Creativity and the ability to think outside the box in proposing solutions and improvements to project processes and outcomes. Customer Service Orientation : A strong focus on client satisfaction, with the ability to build and maintain positive relationships with clients and ensure their needs are met. … pay scheme* End of year bonuses Bonus scheme for helping us recruit great people Quarterly commission scheme for any sales you make** * Length of service eligibility criteria ** Must meet qualifying criteria Salary £25k-£30k DOE Still Interested? This is a great opportunity for the right person to join the more »

Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all aspects to operate the … nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of service delivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital service business … goals are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include more »

culture, processes, business models & technologies of the internet era to respond to people's raised expectations" [Tom Loosemore's definition of Digital]. The Service Desk Manager is responsible for the operation and delivery of the digital support services function. The post holder will contribute to Service Delivery policies and processes based on the IT Infrastructure Library (ITIL) framework. The post holder will be responsible for the leadership and effective management of the ICT Service Desk teams, contributing to provision of 24x7x365 ICT support for the Group. Please be aware the vacancy may be … closed early if receive lots of applications. Main duties of the job The role also provides critical support to the delivery of major service initiatives, required by the Group. This will include: A senior member of the ICT team leading a team of skilled Technology support and delivery more »

role is a hybrid mix of regular site and office attendance, alongside agile home working. Within this role, you will be part of the Service Delivery Team dedicated to depot capitol delivery in the Midlands. This role plays a pivotal part in supporting the local economy making … we manage and the way it connects millions of lives every year. What Youll Be Leading On: Managing the development of the design and delivery of Capitol delivery projects, developing and establishing project plans, and reporting on project health, progress and variances at appropriate review poin... more »

functions. You will be committed to the development of others and of yourself to deliver innovations that impact directly on frontline users enabling the delivery of good patient care. To do this effectively, you will have good communication skills, facilitating links with other support functions and operational teams. You … will need excellent organisational and problem-solving skills being able to plan, schedule and coordinate the delivery of multiple workstreams. For further details on this role please contact: Simon Kelshaw, Head of Digital at simon.kelshaw@nhs.net Generative AI Applications will be dismissed and will not support your progression to … post holder must have the ability to travel countywide or further afield at short notice. Main duties of the job 1. To lead the delivery and day to day management of the relevant aspects of the Digital Health Team's function, including software development (Dev Ops), EPR development and more »

of the Sub Acute. Highlight Reports for the Acute Care at Home Board, Remote Monitoring Board and UEC Board. Supporting Acute Care at Home Service with the replacement of Docobo (current contract is only until Feb 2025 by linking into meetings, migration (Doc@Home Migration to MS Azure+ FAQUK … Lean Six Sigma or equivalent experience) Desirable Prince 2 Qualification Programme Management Certified Course (e.g. MSP Practitioner) Experience Essential Experience of successful project management delivery, including methodology and programme management skills Proven experience of managing risks and reporting. Significant experience of working in a complex project environment. Proven track … record of the delivery of large scale complex and challenging IM&T Projects within the NHS. Experience of IM&T service delivery in a Health Setting across organisational boundaries. Experience of monitoring budgets and financial management Demonstrated experience in a Healthcare environment Experience of creating and giving more »

impact in a dynamic tech environment, this opportunity could be perfect for you. About the Company Shipmate is a shipping automation Software-as-a-Service (SaaS) platform for mid-size merchants and local delivery companies. We connect merchant order processing systems with domestic and international delivery services … merchants and their customers. Shipmate helps speed up and simplify order fulfilment, while reducing potential for human error and ensuring the most cost-effective delivery services are always used. Shipmate is operated by our parent company, Codemakers, which also provides contract consultancy and development services. We are a team … a competent, technically able individual capable of troubleshooting problems with a measured approach, communicating effectively with both our clients and internal team to maintain service levels, resolve issues and ensure optimal performance. We are open to receiving applications from individuals with one year or more practical experience maintaining Linux more »

and developing innovative solutions, under the guidance of the senior data engineer. This will include proposing changes to procedures and working practices to improve service delivery. Assist in Recruitment and Management: Assist in the recruitment and selection of Graduates/Apprentices and provide management support and supervision as part … demands. Self-motivated, good self-management with an eye for detail and ability to track issues and prioritise when under pressure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other more »

role is a hybrid mix of regular site and office attendance, alongside agile home working. Within this role, you will be part of the Service Delivery Team dedicated to depot capitol delivery in the Midlands. This role plays a pivotal part in supporting the local economy making … we manage and the way it connects millions of lives every year. What Youll Be Leading On: Managing the development of the design and delivery of Capitol delivery projects, developing and establishing project plans, and reporting on project health, progress and variances at appropriate review points. Commissioning and … managing the performance of delivery partners, ensuring that project objectives and requirements are clearly understood. Identifying and evaluating efficiencies, risks, issues, dependencies and constraints associated with the project, escalating where appropriate and developing, agreeing and implementing solutions. Compliance with relevant health and safety legislation, including CDM Regulations 2015, and more »

Your new role As a Service Delivery Executive within our Digital Services directorate, you'll support in the daily management of the service and supply chain, managing specific pieces of work to meet objectives, ensuring relevant policies and procedures are followed. With strong communication skills you will … engage with stakeholders, both internal and external to support the effective delivery of services ensuring that they are delivered correctly and meet standards of quality in line with the business needs. Proactively seek out and contribute to service improvement ensuring that the service remains aligned to current … business needs and is ready for future requirements. What youll be leading on Ensuring that Service Delivery meets its objectives regarding managing the performance of the Supplier. Liaise with colleagues and customers, building effective relationships to develop efficiency and contribute to the continuous improvement of services. Ensure expected more »

design, technology, facilities, and manufacturing operations staff Qualifications & Requirements – Project Manager Quality Systems You will be committed to providing an exceptional level of customer service You will ideally be educated to degree level, or equivalent, having gained experience in manufacturing and quality sectors Vast knowledge of ISO9001; 14001; BBA … confidence to manage your own time and prioritise your workload Flexible, with the ability to work under pressure whilst looking for continual improvements to service delivery What we can offer – Project Manager Quality Systems Generous reward package Generous completion Bonus on delivery of Project Fast paced, varied … work Ability to affect change in a thriving SME company offering a market leading product portfolio and service to the construction industry A challenging, business critical project For more information on this role, please contact Mike Butler onor send a copy of your CV to Candidates who are currently more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer … Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling more »

p b Service Delivery Coordinator (Orders) Manchester Hybrid FTC New!/b/p p b Package -/b £21,000 + Good Package/p p A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

progress quickly. Core responsibilities: Supply customer focused consultancy services and advice to external customers Provide SaaS and Data Insight solutions to solve clients challenges Service Delivery and project management for a varied project pipeline Develop new relationships and consultancy opportunities Manage relationships with third parties Mentor and lead more »

and system enhancements. Develop deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery. Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams feel more »

system enhancements Develop a deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams more »

Certification in Windows server and Azure technologies (desirable). Commercial knowledge - project requirements, estimating and contractual awareness. To be able to demonstrate experience in service delivery to clients in full scope of Windows infrastructure. Able to produce high quality documentation in an agreed format ... more »

customers Act as an SME, utilising a strong understanding of the social housing sector and the relevant regulations Provide solutions to solve clients challenges Service Delivery and project management for a varied project pipeline Develop new relationships and consultancy opportunities Manage relationships with third parties Mentor and lead more »

progress quickly. Core responsibilities: Supply customer focused consultancy services and advice to external customers Provide SaaS and Data Insight solutions to solve clients challenges Service Delivery and project management for a varied project pipeline Develop new relationships and consultancy opportunities Manage relationships with third parties Mentor and lead more »