Service Delivery Jobs in the Midlands

51 to 67 of 67 Service Delivery Jobs in the Midlands

Infrastructure Analyst

Derby, Derbyshire, East Midlands, United Kingdom
Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
supporting diverse and geographically spread Wintel customer environments. This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model. The successful candidate must be willing to undertake DV clearance. The role will be based onsite at our Client in Derby. … The key responsibilities of the role include: Offering solutions and workarounds to incidents/problems Working to SLAs and deadlines Reviewing services and application delivery Prioritising and managing several tasks at a single time Establishing a good working relationship with wider teams and customers alike Keeping up to date more »
Employment Type: Permanent
Posted:

Service Delivery and Service Desk Manager

Nottingham, Nottinghamshire, United Kingdom
Synapri
Senior Service Delivery and Service Desk Manager required to work on an initial 3-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful … candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations. Our client are looking for someone with solid experience of ITIL including incident, problem, change … of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement. Required Skills: Experience managing a Service Desk team Experience increasing productivity through understanding KPI and metrics Expertise in ITIL processes Strategy development This is a hybrid position, 2 to more »
Employment Type: Contract
Posted:

IT Systems Engineer - Rugeley

Rugeley, Staffordshire, United Kingdom
Crimson
team focuses on improving and expanding the IT services offered to clients. This role delivers advanced technical support the clients customer base, ensuring seamless service across both physical and virtual environments. It also involves the deployment, monitoring, and enhancement of customer IT infrastructure, as well as driving internal service improvements. Key skills and responsibilities, Previous Service Desk experience Assist in executing the IT strategy and strategic initiatives led by the Service Delivery Manager. Deliver top-tier post-sales support to the clients Managed Service customers. Ensure prompt and efficient resolution of Remote Monitoring and … client operations Ensure tickets are resolved within established SLAs. Mentor and train support staff as needed. Foster individual performance, enhance technical skills, and drive service improvements when appropriate. Microsoft 365 Certified: Administrator Expert - desirable Experience in Azure/AWS architecture, integration, and migration Deployment and administration of KnowBe4 Ubiquiti more »
Employment Type: Permanent
Salary: £27000 - £35000/annum
Posted:

Service Delivery Manager (Onsite working)

Northampton, Northamptonshire, United Kingdom
Jumar Solutions
Role: Service Delivery Manager Location: Northampton (on-site working) Salary: £30,000-£43,000 per annum + benefits We are currently working with a large scale IT Services organisation who require a Service Delivery Manager to join their expanding and busy team. You will be responsible … for service delivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will be … responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. The client are happy to consider an entry level Service Delivery Manager, and you more »
Employment Type: Permanent
Salary: £30000 - £43000/annum + benefits
Posted:

CCTV Field Engineer

Field Based, Birmingham, West Midlands (County), United Kingdom
Marston Holdings
and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider service delivery and service management team to ensure any recurring technical issues are … overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings “at the pole”, maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support – assisting the helpdesk team, carrying out system checks and reacting to system generated alerts … The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service more »
Employment Type: Permanent
Salary: £45000/annum + use of company vehicle
Posted:

ITS Customer Service Advisor

Northampton, Northamptonshire, United Kingdom
Ricoh
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ITS Customer Service Advisor Located: Northampton Package: Competitive pay, plus bonus and excellent company benefits Shift Pattern: 37.5 hours per week, with 2 additional weekend days per month … productive, sustainable and profitable. What you will be doing As our business continues to thrive, we now have a requirement for an enthusiastic Customer Service Advisor to be based at our Contact Centre within Ricoh UK`s Head Offices in Northampton: To provide outstanding customer service to both … external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met more »
Employment Type: Permanent
Posted:

Payroll Services Manager

Birmingham, West Midlands (County), United Kingdom
Tru Talent
from the client’s Birmingham City Centre location. The main duties and responsibilities of the Payroll Services Manager will be: Monthly/Annual Payroll Service Delivery, ensure timely and accurate delivery of monthly Payroll and submissions to third parties, monitor and manage SLA's Monthly payroll delivery … exception reports are completed in line with deadlines, monitor and track teams progress using workflow, make client aware of any issues/delays Timely delivery of internal reports and administration Approve monthly payroll settlement and attend sign off meeting with client Monthly sign off/approvals: HMRC payments, RTI … submission, Pensions, Childcare Vouchers, Journals Monthly Service review - feedback to the client, share performance stats, improvements, areas for concern Manage annual audit - internal and external, responsible for ensuring follow up actions are completed Maintain appropriate controls to ensure the integrity of the clients payroll, ensure these are documented and more »
Employment Type: Temporary
Salary: £24.04/hour
Posted:

Principal Cloud Architect

Birmingham, West Midlands (County), United Kingdom
VIQU Limited
innovative technical solutions and securing client support. Strong communicator of complex cloud concepts to diverse audiences. Adept at challenging traditional methodologies and driving innovative service delivery. Recognized leader in cloud technology with experience in financial decision-making for cloud investments. Proven track record in leading cross-functional teams towards more »
Employment Type: Permanent
Posted:

Service Delivery Manager - £50K - £80K - Nottingham

Nottingham, Nottinghamshire, United Kingdom
Adecco
Service Delivery Manager - £50K - £80K - Nottingham As a Service Delivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. You will … also drive initiatives aimed at improving service delivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve client … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to more »
Employment Type: Permanent
Salary: £50000 - £80000/annum Bonus
Posted:

Mobile Telematics Engineers

Tamworth, Staffordshire, West Midlands, United Kingdom
Equals One Ltd
gone from strength to strength. Operating Nationwide dealing with some of the largest fleets in the country whilst providing optimum solutions and a seamless service tailored to meet the exact requirements of their clients. Due to their continued progressive growth, diversification and planned further expansion, they currently have fantastic … who can work to a high standard on their own initiative and as part of a Team. You will possess excellent communication and customer service skills, with a polite and professional manner. A full UK Driving License is required. Your duties will include: Installation of vehicle telematic systems Maintenance … issues and resolutions Ensure all installations meet industry standards and client requirements Work closely with the project management team to ensure timely and efficient service delivery. Requirements; Minimum 2 Years of Automotive telematics experience. Experience of camera systems and DVR technology is advantageous Hands-on approach to problem-solving more »
Employment Type: Permanent
Posted:

Technical Writer - £350 a day fully remote

Nottingham, Nottinghamshire, United Kingdom
Hybrid / WFH Options
Develop
maintaining, and enhancing knowledge assets including runbooks and process improvements. The Technical Writer plays a crucial role in managing and optimizing knowledge to improve service delivery and customer support. Key Responsibilities: * Work closely with subject matter experts and stakeholders * Analyse and categorize knowledge assets to ensure accuracy, relevance … improvement. * Supporting transformation by creating regional alignment and global standards, along with best practices processes Qualifications: * Proven experience as a Technical Writer (ideally within Service desk or IT support) * Knowledge with management principles and best practices. * Proficiency in technologies, such as ServiceNow and confluence * Excellent written and verbal communication more »
Employment Type: Permanent
Salary: £300 - £350/day
Posted:

Costing, Contracts & Information Analyst

Stafford, United Kingdom
Midlands Partnership NHS Foundation Trust
Job summary Supporting the Costing & Income team in the delivery of the NHSE National Cost Collection Programme (including PLICS). Development of activity and pricing models to support future contracting arrangements. Scrutinising and analysing the activity data, working closely with Business Intelligence and Information Team. Main duties of the … job To develop, implement and maintain Service Line Reporting and Patient Level Costing within the Trust. To produce the Trust's annual NHSE National Cost Collection PLICS returns. Work closely with the Business Intelligence and Information Team and the Data Warehousing Team to ensure that the incoming data is … staff, including senior management and clinicians. To lead on the development of benchmarking information within the Trust in order to inform and support the delivery of both clinical and non-clinical services. The post holder will be required to work with senior staff within finance department, including senior management more »
Employment Type: Permanent
Salary: £46148.00 - £52809.00 a year
Posted:

ISO Consultant/ Auditor

Northampton, Northamptonshire, United Kingdom
Citation
negotiation skills * High levels of computer literacy * Ability to use web-based platforms to generate high-quality outputs for submission in line with defined service delivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy with more »
Employment Type: Permanent
Salary: £45000 - £55000/annum OTE
Posted:

Lifeguard - WV Active

Wolverhampton, West Midlands, West Midlands (County), United Kingdom
Adecco
will be responsible for providing technical support to staff and students, troubleshooting hardware and software issues and maintaining ICT systems to facilitate the efficient delivery of services as required by students and staff. Responsibilities: Technical Support : Provide first line technical support to staff and students, assisting with hardware (including … used consumables. Compliance and Security : Ensure compliance with relevant data protection regulations and council policies governing the use of ICT systems and data. Customer Service : Provide outstanding customer service at all times to AEW students and staff and ensure a high-quality experience. ICT Projects : Support the ICT … Officer with projects and initiatives aimed at enhancing the Service's ICT infrastructure, sustainability and improving Service delivery. more »
Employment Type: Temporary
Salary: £12.59/hour
Posted:

Service Delivery Manager

Nottinghamshire, East Midlands, United Kingdom
Cadence Resourcing Limited
Service Delivery Manager required by market leading solutions provider. Your role will be to oversee the performance of the organisation's SaaS solutions and the consequent service delivered to customers. The ideal candidate will have a good technical understanding of software, good analytical skills and be a … strong communicator with the ability to ensure continuous service improvements. You will have a proven track record in negotiating and defining KPI's with external customers, and ensuring that these KPI's are met or exceeded. You will be able to point to strong examples of managing and improving … service delivery processes. You will have a strong understanding of the ITIL framework. Experience within Energy/Utilities would be a strong advantage. This is an exciting opportunity to join a rapidly growing organisation, where you can have a real impact on driving service quality and customer more »
Employment Type: Permanent
Salary: £55,000
Posted:

Head of ICT / IT Manager

Staffordshire, Burntwood, United Kingdom
Harvey Nash
scalability. Lead the development and deployment of business applications while managing the ICT development team. Develop and implement ICT security policies Manage the ICT service desk operations, ensuring high-quality service delivery.. Lead data management strategies, ensuring data integrity, availability, and security while guiding data analytics initiatives. Manage … relationships with vendors and service providers. Lead business change initiatives, ensuring alignment with strategic objectives and supporting smooth organisational transitions. Provide leadership to a team of 4 ICT professionals, fostering a collaborative and high-performance work environment. Remain aware industry trends and technologies to lead the Group's digital more »
Employment Type: Permanent
Salary: £80000 - £85000/annum Hybrid, Bonus
Posted:

2nd Line Analyst

Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenters Global Command Centre. This will be a busy and exciting time for the right candidate, and an opportunity … that our contracted services are delivered on time and in line with our customers expectations. You will be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. You will be … responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes. We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to more »
Employment Type: Permanent
Posted:
Service Delivery
the Midlands
10th Percentile
£30,000
25th Percentile
£39,625
Median
£52,000
75th Percentile
£70,000
90th Percentile
£83,625