Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
supporting diverse and geographically spread Wintel customer environments. This role will be primarily focused on delivering a BAU/Project services within a shared servicedelivery model. The successful candidate must be willing to undertake DV clearance. The role will be based onsite at our Client in Derby. … The key responsibilities of the role include: Offering solutions and workarounds to incidents/problems Working to SLAs and deadlines Reviewing services and application delivery Prioritising and managing several tasks at a single time Establishing a good working relationship with wider teams and customers alike Keeping up to date more »
Senior ServiceDelivery and Service Desk Manager required to work on an initial 3-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful … candidate will be responsible for managing a team of Service Desk Analysts, increasing productivity during a change period, understanding performance metrics and identifying areas to increase efficiency in processes to positively impact employee relations. Our client are looking for someone with solid experience of ITIL including incident, problem, change … of senior management to ensure alignment to business objectives and discuss and challenges and opportunities to drive continuous improvement. Required Skills: Experience managing a Service Desk team Experience increasing productivity through understanding KPI and metrics Expertise in ITIL processes Strategy development This is a hybrid position, 2 to more »
team focuses on improving and expanding the IT services offered to clients. This role delivers advanced technical support the clients customer base, ensuring seamless service across both physical and virtual environments. It also involves the deployment, monitoring, and enhancement of customer IT infrastructure, as well as driving internal service improvements. Key skills and responsibilities, Previous Service Desk experience Assist in executing the IT strategy and strategic initiatives led by the ServiceDelivery Manager. Deliver top-tier post-sales support to the clients Managed Service customers. Ensure prompt and efficient resolution of Remote Monitoring and … client operations Ensure tickets are resolved within established SLAs. Mentor and train support staff as needed. Foster individual performance, enhance technical skills, and drive service improvements when appropriate. Microsoft 365 Certified: Administrator Expert - desirable Experience in Azure/AWS architecture, integration, and migration Deployment and administration of KnowBe4 Ubiquiti more »
Role: ServiceDelivery Manager Location: Northampton (on-site working) Salary: £30,000-£43,000 per annum + benefits We are currently working with a large scale IT Services organisation who require a ServiceDelivery Manager to join their expanding and busy team. You will be responsible … for servicedelivery to high-profile customers currently using the Managed Service platform. You will maintain and build strong relationships, by providing excellent and effective communication both externally and internally. You will strive for all-round service excellence into the customer lists that you will be … responsible for. You will fully understand your customers pain points, business goals and ensure the internal service is regularly reviewed to meet customer requirements, whilst always looking for ways to provide continuous improvement. The client are happy to consider an entry level ServiceDelivery Manager, and you more »
Field Based, Birmingham, West Midlands (County), United Kingdom
Marston Holdings
and management products is delivered and maintained in a timely, successful, and safe manor. What you will be doing: Work with the Head of Service Management, PMO Manager and Technical Manager and wider servicedelivery and service management team to ensure any recurring technical issues are … overseeing the activities of our engineering partners and sub-contractors where necessary. Software configuration - adjusting system settings “at the pole”, maximising the efficiency of delivery and optimising the effectiveness of solutions in situ. System support – assisting the helpdesk team, carrying out system checks and reacting to system generated alerts … The role offers wide scope for training as well as personal and professional development as the business grows, building skills in both technical and service delivery. If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Servicemore »
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ITS Customer Service Advisor Located: Northampton Package: Competitive pay, plus bonus and excellent company benefits Shift Pattern: 37.5 hours per week, with 2 additional weekend days per month … productive, sustainable and profitable. What you will be doing As our business continues to thrive, we now have a requirement for an enthusiastic Customer Service Advisor to be based at our Contact Centre within Ricoh UK`s Head Offices in Northampton: To provide outstanding customer service to both … external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring account service level agreements are met more »
Birmingham, West Midlands (County), United Kingdom
Tru Talent
from the client’s Birmingham City Centre location. The main duties and responsibilities of the Payroll Services Manager will be: Monthly/Annual Payroll ServiceDelivery, ensure timely and accurate delivery of monthly Payroll and submissions to third parties, monitor and manage SLA's Monthly payroll delivery … exception reports are completed in line with deadlines, monitor and track teams progress using workflow, make client aware of any issues/delays Timely delivery of internal reports and administration Approve monthly payroll settlement and attend sign off meeting with client Monthly sign off/approvals: HMRC payments, RTI … submission, Pensions, Childcare Vouchers, Journals Monthly Service review - feedback to the client, share performance stats, improvements, areas for concern Manage annual audit - internal and external, responsible for ensuring follow up actions are completed Maintain appropriate controls to ensure the integrity of the clients payroll, ensure these are documented and more »
Birmingham, West Midlands (County), United Kingdom
VIQU Limited
innovative technical solutions and securing client support. Strong communicator of complex cloud concepts to diverse audiences. Adept at challenging traditional methodologies and driving innovative service delivery. Recognized leader in cloud technology with experience in financial decision-making for cloud investments. Proven track record in leading cross-functional teams towards more »
ServiceDelivery Manager - £50K - £80K - Nottingham As a ServiceDelivery Manager , you will be responsible for overseeing the entire client lifecycle experience. Your main focus will be to meet and exceed operational metrics while building strong relationships with both internal teams and external clients. You will … also drive initiatives aimed at improving servicedelivery efficiency and enhancing the client experience. Key Responsibilities Serve as the main point of contact for senior client stakeholders. Manage all operational issues related to service and project delivery. Develop and execute service improvement strategies to resolve client … annual performance reviews with clients to identify areas for improvement. Collaborate with cross-functional teams to enhance both operational processes and client efficiency. Ensure service and contract performance aligns with client expectations and contractual obligations. Adhere to the company's Information Security Management System (ISMS) and related policies to more »
Tamworth, Staffordshire, West Midlands, United Kingdom
Equals One Ltd
gone from strength to strength. Operating Nationwide dealing with some of the largest fleets in the country whilst providing optimum solutions and a seamless service tailored to meet the exact requirements of their clients. Due to their continued progressive growth, diversification and planned further expansion, they currently have fantastic … who can work to a high standard on their own initiative and as part of a Team. You will possess excellent communication and customer service skills, with a polite and professional manner. A full UK Driving License is required. Your duties will include: Installation of vehicle telematic systems Maintenance … issues and resolutions Ensure all installations meet industry standards and client requirements Work closely with the project management team to ensure timely and efficient service delivery. Requirements; Minimum 2 Years of Automotive telematics experience. Experience of camera systems and DVR technology is advantageous Hands-on approach to problem-solving more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Develop
maintaining, and enhancing knowledge assets including runbooks and process improvements. The Technical Writer plays a crucial role in managing and optimizing knowledge to improve servicedelivery and customer support. Key Responsibilities: * Work closely with subject matter experts and stakeholders * Analyse and categorize knowledge assets to ensure accuracy, relevance … improvement. * Supporting transformation by creating regional alignment and global standards, along with best practices processes Qualifications: * Proven experience as a Technical Writer (ideally within Service desk or IT support) * Knowledge with management principles and best practices. * Proficiency in technologies, such as ServiceNow and confluence * Excellent written and verbal communication more »
Job summary Supporting the Costing & Income team in the delivery of the NHSE National Cost Collection Programme (including PLICS). Development of activity and pricing models to support future contracting arrangements. Scrutinising and analysing the activity data, working closely with Business Intelligence and Information Team. Main duties of the … job To develop, implement and maintain Service Line Reporting and Patient Level Costing within the Trust. To produce the Trust's annual NHSE National Cost Collection PLICS returns. Work closely with the Business Intelligence and Information Team and the Data Warehousing Team to ensure that the incoming data is … staff, including senior management and clinicians. To lead on the development of benchmarking information within the Trust in order to inform and support the delivery of both clinical and non-clinical services. The post holder will be required to work with senior staff within finance department, including senior management more »
negotiation skills * High levels of computer literacy * Ability to use web-based platforms to generate high-quality outputs for submission in line with defined servicedelivery standards * Present a positive and professional image to internal and external clients * Be highly motivated and able to work with autonomy with more »
Wolverhampton, West Midlands, West Midlands (County), United Kingdom
Adecco
will be responsible for providing technical support to staff and students, troubleshooting hardware and software issues and maintaining ICT systems to facilitate the efficient delivery of services as required by students and staff. Responsibilities: Technical Support : Provide first line technical support to staff and students, assisting with hardware (including … used consumables. Compliance and Security : Ensure compliance with relevant data protection regulations and council policies governing the use of ICT systems and data. Customer Service : Provide outstanding customer service at all times to AEW students and staff and ensure a high-quality experience. ICT Projects : Support the ICT … Officer with projects and initiatives aimed at enhancing the Service's ICT infrastructure, sustainability and improving Service delivery. more »
ServiceDelivery Manager required by market leading solutions provider. Your role will be to oversee the performance of the organisation's SaaS solutions and the consequent service delivered to customers. The ideal candidate will have a good technical understanding of software, good analytical skills and be a … strong communicator with the ability to ensure continuous service improvements. You will have a proven track record in negotiating and defining KPI's with external customers, and ensuring that these KPI's are met or exceeded. You will be able to point to strong examples of managing and improving … servicedelivery processes. You will have a strong understanding of the ITIL framework. Experience within Energy/Utilities would be a strong advantage. This is an exciting opportunity to join a rapidly growing organisation, where you can have a real impact on driving service quality and customer more »
scalability. Lead the development and deployment of business applications while managing the ICT development team. Develop and implement ICT security policies Manage the ICT service desk operations, ensuring high-quality service delivery.. Lead data management strategies, ensuring data integrity, availability, and security while guiding data analytics initiatives. Manage … relationships with vendors and service providers. Lead business change initiatives, ensuring alignment with strategic objectives and supporting smooth organisational transitions. Provide leadership to a team of 4 ICT professionals, fostering a collaborative and high-performance work environment. Remain aware industry trends and technologies to lead the Group's digital more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenters Global Command Centre. This will be a busy and exciting time for the right candidate, and an opportunity … that our contracted services are delivered on time and in line with our customers expectations. You will be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. You will be … responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes. We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to more »