Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
MTrec Commercial
opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive CustomerService Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customerservice professionals. The job you will be doing: Taking inbound customerservice calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
MTrec Commercial
opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive CustomerService Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customerservice professionals. The job you will be doing: Taking inbound customerservice calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »
Title: Team Lead CustomerService (work from office) Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House (NE27 0BY) Hours: 7.5 hours a day, 5 days a week, with 2 weeks off. Salary: £21k - £26k Client: DXC Technologies What we’re looking for in a CustomerService Team Supervisor: Customer oriented first and foremost, someone who is passionate about delivering exceptional customer service. Team player who has a genuine interest in helping others. Someone who will lead by example, be friendly and approachable, and demonstrate a “can do” attitude. Helping to develop a culture … of working together. Someone who has excellent communication skills; especially being a good listener and able to understand customer and colleague needs. An analytical approach, able to simplify complex situations and then apply sound judgment to resolve problems. Awareness of the impact of your and your team’s performance more »
Our customer an IT and business consulting services company is seeking a CustomerService Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period … assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role 6 months - £15 p/h The role is an office based within Newcastle. Working hours of the team are between … include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customerservice skills across a wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customermore »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Harvey Nash
Are you an experienced Technical Support Team Lead with a passion for customerservice? Our client is a rapidly growing healthcare organisation committed to improving the patient journey through innovative technology solutions. Their vision is to revolutionise healthcare delivery by leveraging cutting-edge IT Technology and processes. As … 1st Line Support Team Lead, you will play a pivotal role in ensuring exceptional customerservice and efficient problem resolution. You'll lead and manage a team of talented 1st Line IT engineers and resolve technical issues related to the internally developed software. Responsibilities Leadership: Lead, mentor and … 1st Line engineers and foster a collaborative team environment. Technical Guidance: Utilise your strong technical skills to support the team in troubleshooting technical issues. CustomerService Excellence: Ensure excellent customerservice by addressing inquiries promptly, resolving issues effectively and maintaining positive relationships with clients. Problem Resolution more »
Role - CustomerService Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week) Details of … Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: CustomerService Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use of CRM … required The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customerservice to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A good more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
MTrec Commercial
opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive CustomerService Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customerservice professionals. The job you will be doing: Taking inbound customerservice calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »
opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive CustomerService Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customerservice professionals. The job you will be doing: Taking inbound customerservice calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Randstad Technologies Recruitment
Exciting Career Opportunity: CustomerService Supervisor position in Newcastle upon Tyne!" Are you a CustomerService Supervisor who is a team player with a genuine interest in helping others and a keen eye for detail and high levels of accuracy, solid administration, and IT skills with more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Detail 2 Recruitment Ltd
on an initial 3 month contract. The role will guide and coach the organisation through a period of transformational change in relation to their customerservice through cutting edge AI technologies. They are committed to enhancing customer satisfaction by providing seamless interactions that helps their customers find … or amend their booking requirements, all while promoting self-service options to empower their customers. Due to the nature of this role, it is NOT remote and the successful contractor would need to be on-site for 4-5 days per week for the duration of the contract. Travel … our contact transformation strategy. You will play a pivotal role in leading and guiding us to craft intuitive and engaging conversational experiences that prioritize customer satisfaction and streamline customer interactions. Your primary focus will be on laying the foundations, operational practices and governance for us to efficiently route more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
NCS - National Citizen Service Trust
Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the CustomerService Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing … data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation. Key Responsibilities: Review, analyse and compile a series of more »
and champion your success every step of the way. Ready to shape your future? Explore opportunities with us today. We are looking for a Customer Support Representative , for our well-known client from the IT industry. Location: Newcastle upon Tyne Type of Work: [onsite, B2B] Responsibilities: receives and places … customerservice telephone calls maintains solid customer relationships by handling questions and concerns with speed and professionalism resolves customer complaints managing database records drafting status reports on customerservice issues Requirements: high level of communication skills around 4-7 years of experience as a … Customer Support attention to details ability to multitask and prioritize tasks in a fast-paced environment proactive problem-solving skills to address customer inquiries and resolve issues Languages: English C1 level mandatory Ready to Take the Next Step? If you're ready to embark on an exciting journey more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Verto People
Sales Administrator/Engineer Administrator/Service Administrator required to join a leading International Compressed Air Manufacturer. Sales Administrator/Engineer Administrator/Service Administrator shall work from home and be responsible for processing quotations and scheduling the Sales Engineers work, provide support to the management team, liaise … with customers and the engineering team. Full product training provided. The successful Sales Administrator/Engineer Administrator/Service Administrator will ideally have experience working in a coordinator, scheduling, pricing, invoicing or similar customerservice role in engineering. The successful candidate MUST be Bilingual in English and … Pension Additional Benefits Meal Vouchers Life insurance Company Gains Medical insurance 25 days holiday including Bank Holidays The Sales Administrator/Engineer Administrator/Service Administrator role Coordinate the work, assignments, and scheduling of the Service Engineers and communicate help organise the management. Liaising with various technical departments more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Talent84 Ltd
Service Desk Analyst, Newcastle Salary £24,000 Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. … followed, portraying a confident approach to users and colleagues. Requirements: - Ideally some relevant experience gained within a helpdesk role - Solid experience gained within a customerservice role (face to face or telephone based) - Tech savvy - an understanding and awareness of IT support and technologies. - You will be comfortable … skills and have the ability to work to well as part of a team. Whether you're: a) An enthusiastic team player with excellent customerservice skills looking to commence their career in IT support b) An IT graduate looking for their first opportunity, or c) An experienced more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Gem Partnership
growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1 st line and escalated technical issues, offering guidance and managing changes for their software clients, providing … timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all relevant support procedures are followed Managing multiple cases at one time, ensuring case … remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customerservice operating within client-specific SLAs Working with Developers to resolve issues The Person Previous application/software support experience resolving escalated issues more »
Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by … management. • Desktop/Server troubleshooting and support • SharePoint Online management • Resolving complex tickets in a timely manner. • Maintain accurate issue tracking. • Deliver high-quality customerservice and follow-up. • Quickly diagnose and resolve technical issues. • Client site visits when required. • Document solutions to problems to build an IT … IT support or a helpdesk role. • Strong problem-solving skills and technical knowledge. • Familiarity with various operating systems and IT fundamentals. • Excellent communication and customerservice skills. • Relevant IT or Computer Science qualification preferred. Key Skills & Experience: • A high degree of understanding of the trends in IT and more »
and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. The Role Our Life Safety and Security engineering team is at the heart of our business. Multi-skilled … across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customerservice oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Audio Visual, Public address & Voice Alarm systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customerservice experience? We are looking for passionate and dedicated Technical Support Advisors … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customerservice to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Ritz Recruitment Limited
skilled and experienced individual to join the team as a Property Manager in Newcastle. Portfolio Manager Responsibilities: To assist with the lettings, property management & customerservice team for the property portfolio To achieve or exceed planned rent income and expenditure targets and budgets Manage the transition & integration of … credentials & accountability Confident, particularly when talking on the phone Can adapt to new tasks on a daily basis Committed to providing excellent level of customerservice from initial contact through to tenancy end Able to manage multiple projects running concurrently Requirements: Satisfactory references and a DBS check required. more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently hiring Retentions Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored … them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Role Responsibilities: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated … high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers records Delivering first class customerservice to customers Essential skills: Experience in call more »
Newcastle upon Tyne, Tyne and Wear, Gateshead, Tyne & Wear, United Kingdom Hybrid / WFH Options
GEM Partnership
a leading SaaS provider in the North East of England with a unique suite of services. They are currently looking to appoint a talented Customer Success/Account Manager who would take responsibility for onboarding new clients, account reviews, and customer communications. This is a key role, ensuring … clients get off to a great start, with a seamless transition from sales to customer success, you will take ownership of retention and revenue growth targets. We are looking for a dynamic individual who has a passion in building relationships and can offer best-in-class customer service. … resources to create compelling client stories to amplify our success. The Person: You will possess a minimum of 2 years experience in a similar customer facing B2B role (Customer Success, Account Management, CustomerService). * Be able to handle a range of different tasks so being more »
Employment Type: Permanent
Salary: £35000 - £40000/annum plus bonus of £5-£10k
Newcastle, Staffordshire, West Midlands, United Kingdom
Dawsongroup plc
Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »
has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
IT Graduate
Passion for technology - Knowledge of troubleshooting software, hardware and networking - Good communication skills If you enjoy complex problem solving, pride yourself on providing excellent customerservice and have an interest in the newest technology on the market then please apply to find out more! Graduate/Junior IT more »