1 to 1 of 1 Performance Management Jobs in Newcastle upon Tyne

and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role … notice. There is some evening and weekend work but these shifts are shared out amongst all team members. Main Responsibilities include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a … wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer enquiries Owning complex and escalated queries and calls where a customer needs senior involvement Leading by example by actively partaking in call activity and remediation Monitoring and managing schedules and more »