Incident and Problem Manager
- Hiring Organisation
- Reed Technology
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
Collaborate with the wider IT team to identify opportunities for process enhancements and lead initiatives to continuously improve incident and problem management disciplines. Required Skills & Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with … ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. Excellent communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach ...